Computer telephone system

• US 6,026,158 A
• Filed: 04/07/1998
• Issued: 02/15/2000
• Est. Priority Date: 11/01/1994
• Status: Expired due to Term

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Davox Corporation (Aspect Software Incorporated)
• Inventors: Young, Gary C., Brannick, Gary L., Black, William B., Lee, Gene W., Mason, Larry P., Stoldt, Mark R., Lloyd, Lora M., Fissel, James E., Young, Garrett C., Withers, Robert W., Bayless, Jeanne A., Mathis, Amy L., Steenbergen, James E.
• Primary Examiner(s): Tsang, Fan S.
• Application Number:
  US09/056,507
• Time in Patent Office: 679 Days
• Field of Search: 379/88.03, 379/93.04, 379/93.21, 379/93.23, 379/93.24, 379/352, 379/355, 379/356, 379/354
• US Class Current: 379/355.08
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 1/56 Arrangements for indicating or recording the called number at the calling subscriber's set
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57

Abstract

A telecommunications system (10) is provided that provides for telephone functions to be accessed through client computer system (14). A server computer system (16) provides telephony services, database services and access to E-mail, voice mail, video conferencing and facsimile systems. A graphical user interface 116 is presented to a user to allow the user to perform a large number of functions and to access databases of information associated with calling and called parties.

Claims

1. A method for interfacing with automated telephone services, comprising:

associating a dial string with a first telephone number comprising digits to be dialed, said dial string also comprising a series of characters including at least one additional digit to be dialed and a user input character;

receiving input indicating that the first telephone number should be dialed;

causing the first telephone number to be dialed on a first telephone; and

initiating dialing of the dial string after a call has been established, the step of initiating dialing including;

retrieving a first character within said series of characters;

dialing said first character if said first character is one of said at least one additional digit; and

waiting for user input if said first character is said user input character.

2. The method of claim 1 wherein dialing of said dial string is initiated in response to user input after a call has been established.

3. The method of claim 1 wherein the series of characters in said dial string further includes a delay character, and wherein the step of initiating dialing further comprises:

preventing processing of the next character in the dial string for a predetermined time if the first character is said delay character.

4. The method of claim 1 wherein dialing of said dial string is initiated automatically after said call has been established.

5. The method of claim 1 wherein the step of initiating dialing of said dial string includes displaying a dial more digits window containing said dial string.

6. The method of claim 5 wherein said dial more digits window includes a dial button, and wherein dialing of said dial string is initiated by a user activating said dial button.

7. A method of interfacing with automated telephone services, said method comprising:

providing a database including a plurality of telephone numbers and a dial string associated with at least some of said plurality of telephone numbers, said dial string including a series of characters including at least additional digits to be dialed and at least one command character;

receiving a user input that a call is to be placed;

retrieving a telephone number from said database corresponding to said call to be placed and a dial string associated with said telephone number;

parsing said characters in said dial string;

establishing said call by causing said telephone number to be dialed; and

processing said dial string upon establishing said call by executing a command corresponding to said at least one command character and by sending said additional digits to be dialed.

8. The method of claim 7 wherein said database is a phone book database containing caller information.

9. The method of claim 7 wherein said database is a dial plan database containing dialing instructions.

10. The method of claim 7 further including, after the step of establishing said call, the step of waiting for a user to initiate processing of said dial string.

11. The method of claim 7 wherein said dial string is automatically processed upon establishing said call.

12. The method of claim 7 wherein said at least one command character includes a delay character, and wherein the step of processing said dial string comprises:

receiving a character in said series of characters in said dial string;

if said character is one of said additional digits, sending said one of said additional digits to be dialed; and

if said character is said delay character, preventing processing of a next character in said series of characters for a predetermined time.

13. The method of claim 7 wherein said at least one command character includes a user input character, and wherein the step of processing said dial string comprises:

receiving a character in said series of characters in said dial string;

if said character is one of said additional digits, sending said one of said additional digits to be dialed; and

if said character is said user input character, waiting for user input before processing of a next character in said series of characters.

14. The method of claim 7 further including displaying a more digits window to said user on a display after establishing said call, said more digits window including said dial string to be processed.

15. The method of claim 14 wherein said more digits window is displayed automatically upon establishing said call.

16. The method of claim 14 wherein said more digits window is displayed in response to user input.

17. The method of claim 14 wherein said more digits window includes a dial button, and wherein dialing of additional digits in said dial string is initiated by a user activating said dial button.

18. A computer implemented system for interfacing with automated telephone services, said system comprising:

means for receiving a user input that a call is to be placed;

means for retrieving a telephone number corresponding to said call to be placed and a dial string associated with said telephone number, said dial string including a series of characters including at least additional digits to be dialed and at least one command character;

means for establishing said call by causing said telephone number to be dialed; and

means for processing said dial string upon establishing said call, wherein said means for processing executes a command corresponding to said command character and sends said additional digits to be dialed.

19. The system of claim 18 further including a database including telephone numbers and dial strings associated with at least some of said telephone numbers.

20. The system of claim 18 further including means for parsing said characters in said dial string.

21. The system of claim 18 wherein said at least one command character includes a delay character, and wherein means for processing receives a character in said series of characters in said dial string, and if said character is one of said additional digits, said means for processing sends said one of said additional digits to be dialed, and if said character is said delay character, said means for processing prevents processing of a next character in said series of characters for a predetermined time.

22. The system of claim 18 wherein said at least one command character includes a user input character, and wherein said means for processing receives a character in said series of characters in said dial string, and if said character is one of said additional digits, said means for processing sends said one of said additional digits to be dialed, and if said character is said user input character, said means for processing waits for user input before processing of a next character in said series of characters.

23. The system of claim 18 further including means for displaying a more digits window to said user after establishing said call, said more digits window including said dial string to be processed.

24. The system of claim 23 wherein said means for displaying displays said more digits window automatically upon establishing said call.

25. The system of claim 23 wherein said more digits window is displayed in response to user input.

26. The system of claim 23 wherein said more digits window includes a dial button, and wherein said means for processing said dial string causes said additional digits in said dial string to be dialed in response to a user activating said dial button.

27. The system of claim 18 further including means for associating a dial string with a telephone number.