Interactive computer-implemented system and method for negotiating sale of goods and/or services

• US 6,035,288 A
• Filed: 06/29/1998
• Issued: 03/07/2000
• Est. Priority Date: 06/29/1998
• Status: Expired due to Term

• Current Assignee: Travelport Incorporated (Travelport Worldwide Ltd.)
• Original Assignee: Cendant Publishing, Inc.
• Inventors: Solomon, Robert S.
• Primary Examiner(s): MacDonald, Allen R.
• Assistant Examiner(s): CRECCA, MICHELE S
• Application Number:
  US09/106,214
• Time in Patent Office: 617 Days
• Field of Search: 705/26, 705/27, 705/37, 273/256, 273/278, 273/237
• US Class Current: 705/37
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0611 Request for offers or quotes
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Abstract

A computer-implemented method and system for negotiating the purchase of goods and/or services by customers utilizes a simulated human merchant having predefined behavioral attributes. An algorithm representing behavioral attributes of a simulated human merchant is used to receive customer input data relating to particular goods and/or services desired to be purchased. The customer input data is processed to generate merchant responses to the customer input data, and the sale of goods and/or services are agreed to at a particular price as a result of processing of customer replies to merchant responses according to the algorithm.

Claims

1. An interactive, computer-implemented system for negotiating purchases of goods and/or services, comprising:

a database storing merchant character data which simulates a human merchant having predefined behavioral attributes;

interface means for enabling a customer to input data relating to the purchase of particular goods and/or services; and

a database engine which utilizes said merchant character data and said data inputted by a customer to generate responses to said data inputted by said customer according to said behavioral attributes;

whereby the occurrence of a sale for said particular goods and/or services at a specific price is determined as a function of customer replies to merchant responses and said merchant behavioral attributes.

2. The system of claim 1, wherein merchant responses include graphical depictions of facial expressions indicating emotional state.

3. The system of claim 1, wherein customer input data includes indication of a customer'"'"'s emotional state.

4. The system of claim 1, wherein said database stores customer profile data and historical customer result data.

5. The system of claim 1, wherein said database stores merchant character data for a plurality of different merchants, each merchant being associated with particular categories of goods and/or services.

6. The system of claim 1, wherein said database engine outputs textual dialogue indicative of the emotional state of a merchant.

7. The system of claim 1, wherein the system is implemented on a distributed network.

8. The system of claim 7, wherein said distributed network is the Internet, and said interface means comprises a Web browser.

9. A computer-implemented method for negotiating the purchase of goods and/or services by customers utilizing a simulated human merchant having predefined behavioral attributes represented by stored merchant data, comprising the steps of:

storing an algorithm representing behavioral attributes of a simulated human merchant;

receiving customer input data relating to particular goods and/or services desired to be purchased;

processing said customer input data according to said stored algorithm to generate merchant responses to said customer input data; and

agreeing to sell said goods and/or services to a customer at a particular price as a result of processing of customer replies to merchant responses according to said algorithm.

10. The method of claim 9, wherein merchant responses include graphical depictions of facial expressions indicating emotional state.

11. The method of claim 9, wherein customer input data includes indication of a customer'"'"'s emotional state.

12. The method of claim 9, further comprising the step of storing customer profile data and historical customer result data.

13. The method of claim 9, further comprising the step of storing merchant character data for a plurality of different merchants, each merchant being associated with particular categories of goods and/or services.

14. The method of claim 9, further comprising the step of outputting textual dialogue indicative of the emotional state of a merchant.

15. The method of claim 9, wherein the method is implemented on a distributed network.

16. The method of claim 15, wherein said distributed network is the Internet, and said customer input data is received by a Web browser.

17. A computer program product having a computer readable medium having computer readable code recorded thereon for negotiating the purchase of goods and/or services by customers utilizing a simulated human merchant having predefined behavioral attributes comprising:

means for storing an algorithm representing behavioral attributes of a simulated human merchant;

means for receiving customer input data relating to particular goods and/or services desired to be purchased;

means for processing said customer input data according to said stored algorithm to generate merchant responses to said customer input data; and

means for agreeing to sell said goods and/or services to a customer at a particular price as a result of processing of customer replies to merchant responses according to said algorithm.