Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

  • US 6,055,513 A
  • Filed: 03/11/1998
  • Issued: 04/25/2000
  • Est. Priority Date: 03/11/1998
  • Status: Expired due to Term
First Claim
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1. A method for providing offers in real time of an item constituting a good or a service in the form of offers for purchase of the item to prospective customers as users of the system, utilizing an electronic communications device, comprising the steps of:

  • establishing a communication via the electronic communications device between the user and the system for purpose of a user initiated primary transaction for purchase of a specific good or service,obtaining primary transaction data with respect to the primary transaction, including the identity of the prospective customer and of the good or service for purchase in the primary transaction,generating an upsell offer as a result of the user initiated primary transaction by;

    utilizing the identity of the prospective customer to obtain at least a second data element relating to the user,utilizing at least in part the primary transaction data including the identity of the good or service of the primary transaction and the second data element and determining at least one item for a prospective upsell transaction with the prospective customer, andoffering the item to the prospective customer and receiving an acceptance of the offer from at least one user in real time during the course of the user initiated communication.

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