System and method for integration of communication systems with computer-based information systems

• US 6,058,415 A
• Filed: 07/24/1997
• Issued: 05/02/2000
• Est. Priority Date: 07/24/1997
• Status: Expired due to Term

• Current Assignee: Intervoice Limited Partnership
• Original Assignee: Intervoice Limited Partnership
• Inventors: Polcyn, Michael J.
• Primary Examiner(s): Matar, Ahmad F.
• Assistant Examiner(s): Barot, Bharat
• Application Number:
  US08/899,953
• Time in Patent Office: 1,013 Days
• Field of Search: 709/200-203, 709/206, 709/212-213, 709/223-224, 709/227-229, 709/246, 709/249, 707/4-10, 707/100-104, 705/9, 705/26-27, 713/200-202, 379/93, 379/88
• US Class Current: 709/200
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13102 Common translator
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13109 Initializing, personal profile
• CPC Class Codes: H04Q 2213/13141 Hunting for free outlet, circuit or channel
• CPC Class Codes: H04Q 2213/13216 Code signals, frame structure
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13282 Call forward, follow-me, call diversion
• CPC Class Codes: H04Q 2213/13332 Broadband, CATV, dynamic bandwidth allocation
• CPC Class Codes: H04Q 2213/13377 Recorded announcement
• CPC Class Codes: H04Q 2213/13389 : LAN, internet
• CPC Class Codes: H04Q 3/62 : for connecting to private branch exchanges
• CPC Class Codes: H04Q 3/625 : Arrangements in the private branch exchange

Abstract

A system and method for providing data communication between an information system, such as a LAN, and a communication system, such as a PBX operating under control of an automatic call routing system, is disclosed. According to a preferred embodiment, data as to a particular LAN users schedule, as reflected in an electronic calendar application, is used to properly route calls via the automatic call routing system. Alternative embodiments providing for the scheduling of events in the electronic calendar as well as the dissemination of information through the communication system are also disclosed.

Claims

1. A first system for providing data available within a second system for utilization within a third system, wherein one of said second and third systems includes a communication system and the other one of said second and third systems includes an information processing system, said first system comprising:

means for determining a portion of data available within said second system useful for utilization within said third system;

means for obtaining said determined portion of said data available within said second system, wherein said data obtained from said second system is associated with an application program unaffiliated with said third system;

means for manipulating said obtained data, wherein said manipulated data is formatted for provision to said third system;

means for providing said manipulated data to said third system; and

means for integrating said provided data into data available within said third system.

2. The first system of claim 1, wherein said second system includes an information processing system and said third system includes a communication system.

3. The first system of claim 2, wherein said data provided to said third system is operable to modify the operation of said communication system.

4. The first system of claim 3, wherein said communication system includes an automatic call director, and wherein said operation modified by said data is routing of a call.

5. The first system of claim 2, wherein at least a portion of said data provided to said third system is passed to a caller utilizing said communication system.

6. The first system of claim 5, wherein said data as passed to said caller comprises a human understandable representation of said data stored in said second system.

7. The first system of claim 6, wherein said human understandable representation of data is formatted for reception by a communication device selected from the group consisting of:

a telephone;

a facsimile machine;

an e-mail system; and

an alphanumeric pager.

8. The first system of claim 6, further comprising:

means for passing said human understandable representation to a telephone, a facsimile machine, an e-mail system, and an alphanumeric pager.

9. The first system of claim 2, wherein said application program is an electronic calendar.

10. The first system of claim 9, wherein said data obtained from said second system includes information with respect to a schedule stored by said electronic calendar.

11. The first system of claim 1, wherein said second system includes a communication system and said third system includes an information processing system, and wherein said data obtained from said second system is directed to an application program unaffiliated with said communication system.

12. The first system of claim 11, wherein said data provided to said third system is operable to modify a data file associated with said application program stored within said third system, and wherein said modified data file appears to have been modified by said application program.

13. The first system of claim 11, wherein said application program is an electronic calendar.

14. The first system of claim 11, wherein said data obtained from said second system includes information with respect to a schedule stored by said electronic calendar.

15. A method for providing data available within a first system for utilization within a second system, wherein one of said first and second systems includes a communication system and the other one of said first and second systems includes an information processing system, said method comprising the steps of:

determining a portion of data available within said first system useful for utilization within said second system;

obtaining said determined portion of said data available within said first system, wherein said data obtained from said first system is associated with an application program unaffiliated with said second system;

manipulating said obtained data, wherein said manipulated data is formatted for provision to said second system; and

providing said manipulated data to said second system; and

integrating said provided data into data available within said second system.

16. The method of claim 15, wherein said data provided to said second system is operable to modify the operation of said communication system.

17. The method of claim 16, wherein said modified operation of said communication system includes the routing of calls.

18. The method of claim 15, further comprising the step of:

passing said at least a portion of said obtained data to a user of said communication system.

19. The method of claim 18, wherein said passing step is operable to select a delivery device from at least a telephone, a facsimile machine, an e-mail system, and a pager.

20. The method of claim 15, wherein said application is an electronic calendar program.

21. The method of claim 15, wherein said application program is an electronic schedule.

22. An interface system for providing data stored within an information processing system to a communication system, wherein said stored data is associated with a particular application program which is unaffiliated with said communication system, said interface system comprising:

means for determining what portion of said data stored within said information processing system is suitable for utilization within said communication system;

means for acquiring at least a subset of said determined portion of said data stored within said information processing system;

means for formatting said acquired data for provision to said communication system; and

means for providing said formatted data to said communication system, wherein said provided data is associated with additional data available to said communication system.

23. The interface system of claim 22, further comprising:

means for determining that said data stored within said information processing system has been modified, wherein said acquiring means and said formatting means are operable automatically with respect to said modified data.

24. The interface system of claim 22, wherein said data provided to said communication system is operable to alter an operational aspect of said communication system.

25. The interface system of claim 24, wherein said altered operational aspect modified by said data is selected from the group consisting of:

call routing information; and

communication device information.

26. The interface system of claim 22, wherein at least a portion of said data provided to said communication system is transmitted to a user of said communication system.

27. The interface system of claim 26, wherein transmission of said data is operable upon demand of said user of said communication system.

28. The interface system of claim 26, wherein transmission of said data is operable upon the occurrence of a preselected event as selected by a user of said information processing system.

29. The interface system of claim 26, wherein said data transmitted to said user results in a human understandable representation of said data stored in said information processing system.

30. The interface system of claim 29, wherein said human understandable representation of data is delivered by a communication device selected from the group consisting of:

a telephone;

a facsimile machine;

an e-mail system; and

an alphanumeric pager.

31. The interface system of claim 29, further comprising:

means for transmitting said data to said user via a telephone, a facsimile machine, an e-mail system, and a pager.

32. The interface system of claim 22, wherein said application program is an electronic calendar.

33. The interface system of claim 32, wherein said data acquired from said information processing system includes information with respect to a schedule stored within said electronic calendar.

34. An interface system for providing data input into a communication system to an information processing system, wherein said input data is provided to said information processing system for association with a data file stored for use with a particular application program which is unaffiliated with said communication system, said interface system comprising:

means for eliciting said input data from a user of said communication system;

means for formatting said input data for provision to said information processing system;

means for determining a portion of said data file stored within said information processing system associated with said input data; and

means for providing said formatted data to said information processing system, wherein said data provided to said information processing system is operable to modify said portion of said data file stored in said data file as determined by said determining means.

35. The interface system of claim 34, further comprising:

means for comparing at least a portion of said input data with said determined portion of said data stored within said information processing system, wherein said eliciting means operates to elicit input data as a function of said compared data.

36. The interface system of claim 34, wherein at least a portion of said input data elicited from said user includes data with respect to a schedule of a user of said information processing system.

37. The interface system of claim 34, wherein said application program is an electronic calendar.

38. The interface system of claim 37, wherein said eliciting means operates to negotiate an appointment for said user of said communication system with a user of said information processing system, and wherein said determined data is associated with a schedule of said user of said information processing system.

39. The interface system of claim 38, further comprising;

means for said user of said information processing system accepting said negotiated appointment, wherein said user of said information processing system selectively allows modification of a schedule recorded by said electronic calendar.

40. The interface system of claim 38, wherein said data file includes a schedule recorded by said electronic calendar associated with said user of said information processing system, and wherein said negotiated appointment is automatically inserted into said schedule.