Integrated computerized sales force automation system

  • US 6,067,525 A
  • Filed: 10/30/1995
  • Issued: 05/23/2000
  • Est. Priority Date: 10/30/1995
  • Status: Expired due to Term
First Claim
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1. A computer implemented sales system used to facilitate a sales process, the system comprising:

  • a plurality of subsystems configured to facilitate one or more actions performed during at least one phase of the sales process; and

    an event manager, coupled to the subsystems, the event managerdetecting one or more changes in state characteristic of an event occurring within the system,inferring occurrence of the event and a context in which the event occurred based at least in part on the detected changes in state, andautomatically initiating an operation in one or more particular subsystems of the computer to facilitate a new action based on the inferred context.

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