Server-side chat monitor
First Claim
1. In a computer network configured for chat room conversations by a plurality of client users connected to at least one chat channel of a chat server for interconnecting the users for the exchange of user-provided content, a system for applying penalties against users, comprising, a database for storing penalty information corresponding to the identities of users, and a server-side chat service component connected to the database, the server-side chat service component receiving the identity of a user on a channel, querying the database with a query based on the identity of the user, receiving penalty information corresponding to the identity of the user from the database in response to the query, and applying a penalty to the user on the channel, the penalty corresponding to the penalty information.
2 Assignments
0 Petitions
Accused Products
Abstract
A system and method for improved monitoring of chat room conversations, including a database which stores penalty information corresponding to the identities of users. When the identity of a user on a channel is received, the database is queried with the identity of the user. In response, penalty information corresponding to that user is received, and if found, a penalty corresponding to the penalty information is automatically applied to the user. The system and method also provide a mechanism for handling user complaints. User complaints are received from a user at the chat channel and forwarded to a complaint channel for review by a monitor client. The system receives a response to the complaint message from the monitor client, which may include one or more assessed penalties. The penalty information is applied to the user and stored in the database.
255 Citations
49 Claims
- 1. In a computer network configured for chat room conversations by a plurality of client users connected to at least one chat channel of a chat server for interconnecting the users for the exchange of user-provided content, a system for applying penalties against users, comprising, a database for storing penalty information corresponding to the identities of users, and a server-side chat service component connected to the database, the server-side chat service component receiving the identity of a user on a channel, querying the database with a query based on the identity of the user, receiving penalty information corresponding to the identity of the user from the database in response to the query, and applying a penalty to the user on the channel, the penalty corresponding to the penalty information.
- 21. In a computer network configured for chat room conversations by a plurality of client users connected to at least one chat channel of a chat server for interconnecting the users for the exchange of user-provided content, a mechanism for handling a complaint from a user, comprising, means for receiving a complaint message at the chat channel from a user, a complaint channel for connecting to a monitor client, means for forwarding the complaint message to the complaint channel, and means for receiving a response to the complaint message from the monitor client.
- 28. In a computer network configured for chat room conversations by client users connected to chat channels of a chat server, a method for applying penalties at the server-side against users, comprising, storing penalty information with respect to each user in a database, receiving the identity a user, querying the database with the identity of the user to retrieve penalty information therefor, determining if the user has penalty information associated therewith that is not expired, and if so, applying a penalty to the user.
- 31. In a computer network configured for chat room conversations by client users connected to a chat channel of a chat server, a method of handling complaints from users, comprising, establishing a complaint channel for connection to a monitor client, receiving a complaint message at the chat channel, forwarding the complaint message to the complaint channel, and receiving a response to the complaint message from the monitor client.
Specification