Graphical voice response system and method therefor

• US 6,104,790 A
• Filed: 01/29/1999
• Issued: 08/15/2000
• Est. Priority Date: 01/29/1999
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Narayanaswami, Chandrasekhar
• Primary Examiner(s): Chan, Wing F.
• Application Number:
  US09/239,852
• Time in Patent Office: 564 Days
• Field of Search: 379/93.01, 379/93.09, 379/93.17, 379/93.21, 379/93.22, 379/93.25, 379/88.17-88.19, 379/88.13
• US Class Current: 379/93.25
• CPC Class Codes: H04M 1/2471 Configurable and interactive telephone terminals with subscriber controlled features modifications, e.g. with ADSI capability [Analog Display Services Interface] systems providing special services or facilities to subscribers H04M3/42; administration or customization of services H04M3/42136; by downloading data to substation equipment H04M3/42178
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/251 where a voice mode or a visual mode can be used interchangeably
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

A method and system for communicating between a calling party and a called party, includes a dialer for dialing a communication device of a called party, a sensor for sensing whether a voice menu file is associated with the communication device of the called party, and an interactive display for displaying the voice menu file when the sensor senses the voice menu file.

Claims

1. A communication system for communicating between a calling party and a called party, comprising:

means for calling a communication device of a called party;

a sensor for sensing whether a voice menu file is associated with said communication device of said called party and if said voice menu file is not locally available then for signaling to obtain said voice menu file from one of said communication device of said called party and a third party source; and

an interactive display for displaying said voice menu file.

18. The communication system according to claim 1, further comprising means for determining whether said voice menu file is available locally at said calling party side.

2. A communication system for communicating between a calling party and a called party, comprising:

means for dialing a communication device of a called party;

means for sensing whether a voice menu file is associated with said communication device of said called party and for signaling to obtain said voice menu file from one of the communication device of said called party and a third party source; and

an interactive display for displaying said voice menu file.

3. The communication system according to claim 2, wherein said communication device comprises a telephone.

4. The communication according to claim 2, wherein said third party source comprises one of the Internet, an intranet, a world-wide-network, and another external storage medium.

5. The communication system according to claim 2, further comprising means for determining whether said voice menu file is available locally at said calling party side.

6. The communication system according to claim 2, further comprising means for determining whether said voice menu file is available only at said called party side.

7. The communication system according to claim 2, further comprising means for parsing said voice menu file and for displaying at least one input device on said display for actuation by said calling party to thereby select an item from said voice menu file.

8. The communication system according to claim 7, wherein said means for parsing further displays text related to said at least one input device.

9. The communication system according to claim 2, further comprising means for responding to a user input, to display selectively a main menu, a next level of said voice menu file, and a previous level of said voice menu file, corresponding to said user input.

10. The communication system according to claim 2, further comprising means for requesting said voice menu file from said called party when said voice menu file is available only at said called party.

11. The communication system according to claim 10, further comprising a storage device coupled to said interactive display for storing said voice menu file.

12. The communication system according to claim 2, further comprising means for creating a fast path to a lower level portion of said menu file such that said lower level portion can be accessed immediately without any further input from said calling party.

13. The communication system according to claim 2, further comprising means for encrypting predetermined, sensitive information such that said sensitive information is not displayed on said interactive display when said sensitive information is input to said system.

14. The communication system according to claim 2, wherein said communication system is connected to a network,

further comprising means coupled to said network for programming said communication device such that said communication system is programmable by an external device coupled to said network.

15. The communication system according to claim 2, further comprising means for downloading said voice menu file from a source connectable to said communication device.

16. The communication system according to claim 2, wherein said menu file is pre-loaded into said communication device.

17. The communication system according to claim 2, further comprising means for obtaining said voice menu file from said called party'"'"'s communication device.

19. The communication system according to claim 2, further comprising means for creating a fast path to a higher level portion of said voice menu file such that said higher level portion can be accessed immediately from a lower level portion of said voice menu file without any further input from said calling party.

20. The communication system according to claim 2, further comprising an information file for containing voice menu information, and display communication device menu information as input devices on said interactive display, said information file containing predetermined, sensitive information.

21. A communication system for communicating between a calling party and a called party, comprising:

a dialer for dialing a telephone of a called party;

a detector for detecting whether a voice menu file is associated with said telephone of said called party and for signaling to obtain said voice menu file from one of the communication device of said called party and a third party source; and

an interactive display for displaying said voice menu file.

22. A method for communicating between a calling party and a called party, comprising:

dialing a communication device of a called party;

sensing whether a voice menu file is associated with said communication device of said called party and if said voice menu file is not locally available then signaling to obtain said voice menu file from one of the communication device of said called party and a third party source; and

interactively displaying said voice menu file.

23. A signal-bearing medium tangibly embodying a program of machine-readable instructions executed by an apparatus to perform a method of communicating between a called party and a calling party, comprising:

dialing a communication device of a called party;

sensing whether a voice menu file is associated with said communication device of said called party and when said voice menu file is not locally available then signaling to obtain said voice menu file from one of the communication device of said called party and a third party source; and

interactively displaying said voice menu file.