System and method for accessing customer contact services over a network

  • US 6,115,737 A
  • Filed: 07/24/1996
  • Issued: 09/05/2000
  • Est. Priority Date: 07/24/1996
  • Status: Expired due to Term
First Claim
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1. A customer contact services system comprising:

  • means for accessing the Internet;

    means for entering a customer request;

    means for displaying the request;

    a customer contact services node Internet gateway (CCSN/IG), coupled to the display means and the Internet, for accepting the request;

    a network, coupled to the CCSN/IG, for providing access to a particular set of services and data retained by a service provider; and

    a customer contact services node (CCSN), coupled to the network and located remotely from the accessing means for processing the request to facilitate customer access to and manipulation of a plurality of customer-specific information and services retained by the service provider.

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