Electronic shopping system including customer relocation recognition

• US 6,123,259 A
• Filed: 04/30/1998
• Issued: 09/26/2000
• Est. Priority Date: 04/30/1998
• Status: Expired due to Term

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Ogasawara, Nobuo
• Primary Examiner(s): Le, Thien M.
• Assistant Examiner(s): St. Cyr, Daniel
• Application Number:
  US09/070,373
• Time in Patent Office: 880 Days
• Field of Search: 235/380, 235/381, 235/383, 235/451, 235/462.01, 235/462.45, 235/462.46, 235/472.01, 235/472.02, 705/10, 705/14, 705/16, 705/1
• US Class Current: 235/380
• CPC Class Codes: G06K 17/0022 arrangements or provisious for transferring data to distant stations, e.g. from a sensing device "transfer between computer elements G06F13/00 "; data-transmission H04L
• CPC Class Codes: G06Q 20/343 Cards including a counter
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0242 Determining effectiveness of advertisements
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07F 7/02 by keys or other credit registering devices
• CPC Class Codes: G07G 1/0036 Checkout procedures

Abstract

An electronic personal shopping system, communicating between a store computer and a mobile terminal, for organizing a consumer'"'"'s movement through a retail facility in accordance with the consumer'"'"'s current location and the locations of desired items on either a shopping list or a recommended replenishment item list. The shopping list and recommended replenishment item list are hosted on a customer IC card and read by a mobile shopping terminal. A price look-up table is maintained in a store database and includes location indicia identified to each merchandise item of the store'"'"'s inventory. As a product is scanned, that item'"'"'s location indicia is assumed to represent a customer'"'"'s current location. A desired destination item is taken from the shopping list or the recommended replenishment item list and a distance and direction metric is calculated based on the customer'"'"'s current location. The system includes a processor capable of developing a recommended replenishment item list from a series of shopping history data records also hosted on the IC card. Each shopping trip results in preparation of a most recent shopping history data record.

Claims

1. An electronic personal shopping system for use in a retail facility including a store computer configured to transmit and receive data via the RF spectrum, the electronic personal shopping system comprising:

a mobile terminal, further including;

a microprocessor based control unit;

an individually addressable RF communication transceiver, connected to the control unit, the transceiver communicating data between the mobile terminal and the store computer;

a portable scanner configured to read item code data, the transceiver transmitting said code data to the store computer on command of the control unit as a customer inputs the code data for items being purchased;

a reader/writer unit for interfacing with a personal memory store;

a memory storage unit; and

a display;

wherein, the personal shopping system includes an item database, the database being organized to hold store merchandise item entries, each merchandise item entry comprising at least a store item indicia and an associated item location information, each merchandise item being identified by said item code data, the location information associated to an item being assigned as a customer'"'"'s current location as the customer inputs the code data of that item, the personal shopping system further including means for calculating a direction and distance to a destination item relative to the customer'"'"'s current location.

2. An electronic personal shopping system according to claim 1, further comprising a portable, machine readable and writeable, personal memory store for storing customer related information data and for storing purchase item indicia.

3. An electronic personal shopping system according to claim 2, the customer related information comprising:

a first field for holding digital data defining a unique customer ID; and

at least a second field for holding digital data defining customer profile indicia.

4. An electronic personal shopping system according to claim 3, the purchase item indicia comprising a customer defined shopping list, the shopping list including at least an item indicia for each item, the shopping list item indicia corresponding to the store item indicia.

5. An electronic personal shopping system according to claim 4, wherein the customer defined shopping list is transmitted to the store computer, the store computer calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the store computer further automatically defining the destination item as a next item on the shopping list.

6. An electronic personal shopping system according to claim 3, wherein the store computer processes the customer profile indicia to define recommended promotional items, the store computer calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the store computer further automatically processing the recommended promotional items to define a closest promotional item to the customer'"'"'s current location as the destination item.

7. An electronic personal shopping system according to claim 4, wherein the customer defined shopping list is transmitted to the store computer, the store computer calculating a direction and distance to a destination item from the customer'"'"'s current location, the store computer further automatically processing the shopping list items to define a closest item to the customer'"'"'s current location as the destination item.

8. An electronic personal shopping system according to claim 4, wherein the customer defined shopping list is input to the mobile terminal, the mobile terminal control unit calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the mobile terminal control unit further automatically defining the destination item as a next item on the shopping list.

9. An electronic personal shopping system according to claim 4, wherein the customer defined shopping list is input to the mobile terminal, the mobile terminal control unit calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the mobile terminal control unit further automatically processing the shopping list items to define a closest item to the customer'"'"'s current location as the destination item.

10. An electronic personal shopping system according to claim 4, the purchase item indicia further comprising a replenishment item recommendation list including at least an item indicia for each item, the recommendation list item indicia corresponding to the store item indicia.

11. An electronic personal shopping system according to claim 10, wherein the replenishment item recommendation list is transmitted to the store computer, the store computer calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the store computer further automatically defining the destination item as a next item on the replenishment item recommendation list.

12. An electronic personal shopping system according to claim 10, wherein the replenishment item recommendation list is transmitted to the store computer, the store computer calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the store computer further automatically processing the replenishment item recommendation list to define a closest item to the customer'"'"'s current location as the destination item.

13. An electronic personal shopping system according to claim 10, wherein the replenishment item recommendation list is transmitted to the mobile terminal, the mobile terminal control unit calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the mobile terminal control unit further automatically defining the destination item as a next item on the replenishment item recommendation list.

14. An electronic personal shopping system according to claim 10, wherein the replenishment item recommendation list is transmitted to the mobile terminal, the mobile terminal control unit calculating a direction and distance to a destination item relative to the customer'"'"'s current location, the mobile terminal control unit further automatically processing the replenishment item recommendation list to define a closest item to the customer'"'"'s current location as the destination item.

15. An electronic personal shopping system according to claim 10, wherein the personal memory store comprises an IC card, the reader/writer unit cooperating with the personal memory store to read the customer ID, the customer profile indicia, the shopping list and the recommended replenishment item list from the memory store, the reader/writer unit further updating the contents of the memory store upon purchase of an item by the customer.

16. An electronic personal shopping system according to claim 15, wherein the IC card comprises a contactless card.

17. An electronic personal shopping system according to claim 16, wherein the IC card comprises a microprocessor, a memory and an RF transceiver.

18. An electronic personal shopping system according to claim 15, wherein the IC card comprises a contact card.

19. An electronic personal shopping system according to claim 15, wherein the shopping list is hand written by the customer, the shopping list translated into digital data form by optical scanning and OCR processing, the digital data form of the shopping list written to a customer-defined shopping list field in a memory location of said IC card.

20. In an electronic personal shopping system for use in a retail facility including a store computer configured to transmit and receive data via the RF spectrum, a method for tracking a current customer location and for providing directional indicia to a next item, the method comprising:

providing an item database organized to contain at least an item identification indicia field and a corresponding item location field for each of a multiplicity of store merchandise items;

providing a mobile terminal, the mobile terminal including a microprocessor based control unit, an individually addressable RF communication transceiver, a portable scanner configured to read item code data, a reader/writer unit for interfacing with a personal memory store, a memory storage unit and a display;

scanning an item code of an item being purchased;

matching the item code to an identification indicia field of a merchandise item;

mapping the identification indicia field to a corresponding item location;

assigning the item location to a current customer location;

calculating a direction and distance metric for a destination item from the current customer location; and

displaying the direction and distance metric of the destination item on said display.

21. The method according to claim 20, wherein the item database is downloaded from the store computer to the mobile terminal, the terminal receiving the scanned item code and determining the distance and direction metric by performing said matching, mapping, assigning and calculating steps, the terminal displaying the direction and distance metric of the destination item on said display.

22. The method according to claim 20, wherein the item database is resident in a memory location of the store computer, the method further comprising:

transmitting the scanned item code to the store central computer, the store computer determining the distance and direction metric by performing said matching, mapping, assigning and calculating steps; and

transmitting the distance and direction metric to the mobile terminal, the terminal displaying the direction and distance metric of the destination item on said display.

23. The method according to claim 21 or 22, the method further comprising:

providing a customer defined shopping list, the shopping list including at least an item indicia for each item, the item indicia recognizable as corresponding to the identification indicia of a merchandise item; and

defining a next item on the shopping list as the destination item.

24. The method according to claim 21 or 22, the method further comprising:

providing a customer defined shopping list, the shopping list including at least an item indicia for each item, the item indicia recognizable as corresponding to the identification indicia of a merchandise item;

processing the shopping list items to define a closest item to the customer'"'"'s current location; and

defining the closest item on the shopping list as the destination item.

25. The method according to claim 21 or 22, the method further comprising:

providing a replenishment item recommendation list, the recommendation list including at least an item indicia for each item, the item indicia recognizable as corresponding to the identification indicia for a merchandise item; and

defining a next item on the replenishment item recommendation list as the destination item.

26. The method according to claim 21 or 22, the method further comprising:

providing a replenishment item recommendation list, the recommendation list including at least an item indicia for each item, the item indicia recognizable as corresponding to the identification indicia of a merchandise item;

processing the replenishment item recommendation list to define a closest item to the customer'"'"'s current location; and

defining the closest replenishment item to the customer'"'"'s current location as the destination item.

27. A method for preparing a replenishment item recommendation list from electronically stored shopping history data records, each data record comprising a multiplicity of items and each record associated with a purchase date, the method comprising:

comparing each respective one of a plurality of shopping history items from a latest shopping history data record with each respective one of a plurality of replenishment items from a prior established replenishment item table;

updating the replenishment item table upon detecting a match between a shopping history item from a latest shopping history data record with an existing item from the prior established replenishment item table;

comparing each latest shopping history data record item not found in the prior established replenishment item table with each respective one of a plurality of items contained in a previous shopping history data record;

adding to the replenishment item table upon detecting a match between a latest shopping history data record item not found in the prior established replenishment item table with a previous shopping history data record item;

analyzing purchase dates of each item in the resultant replenishment item table to define items with a purchase interval period exceeding a predetermined maximum purchase interval period;

deleting items from the replenishment item table with a purchase interval period exceeding the predetermined maximum purchase interval period;

establishing the thus formed replenishment item table as a replenishment item recommendation list; and

writing the replenishment item recommendation list to a memory store of an IC card to thereby define a next prior established replenishment item table.

28. The method according to claim 27,

wherein the IC card includes a memory store, the memory store holding a latest shopping history data record and at least a previous shopping history data record, the memory store further for holding the established replenishment item table, the method further comprising:

reading the latest shopping history data record, the at least one previous shopping history data record and the established replenishment item table from the memory store of the IC card into a data processor, the data processor processing the shopping history items and the replenishment items to thereby define the replenishment item recommendation list.

29. The method according to claim 27, wherein replenishment items with a number of past purchases not exceeding a predetermined threshold number of past purchases are displayed prior to the deleting step, a user being thereby enabled to set a control flag indicating inclusion of the item in the replenishment item recommendation list notwithstanding its number of past purchases status.

30. A method of providing location indicia indicating the direction and distance to a desired destination item comprising the steps of:

determining a current customer location corresponding to a location or a source item, the source item defined as an item scanned by a product bar code scanner;

calculating a direction and distance to a desired destination item relative to the current customer location;

displaying the direction and distance of the destination item on a display unit; and

displaying a store map graphic on the display unit in conjunction with the direction and distance of the desired destination item.

31. The method according to claim 30, wherein the step of determining current customer location comprises the step of retrieving the location of the source item from a database entry, the source item database entry associated with a stock keeping unit identified to the product bar code.

32. The method according to claim 30, wherein the step of calculating the direction and distance to the desired destination item comprises the steps of:

retrieving a destination location of the desired destination item from a database entry, the destination item'"'"'s database entry associated with a stock keeping unit code; and

analyzing the destination location with respect to the current customer location based on store layout information data hosted in a store computer database.

33. An electronic personal shopping system for use in a retail store, the personal shopping system comprising:

inputting means for developing purchase item data corresponding to a shopping list;

processing means for developing a replenishment item recommendation list from customer shopping history data records;

means for defining promotional item recommendations, the promotional item recommendations identified to a specific customer based on profile information hosted on a machine readable personal memory store;

scanning means for reading a universal product code of a source item;

control means, coupled to the scanning means, for recognizing a first item indicia code of the source item;

means coupled to the control means for retrieving a source location of the source item based on the first item indicia code, wherein the source location is assigned to a current customer location;

means coupled to the control means for retrieving a destination location of a destination item based on a second item indicia code;

processor means for calculating a direction and distance metric to the destination item from the current customer location; and

a display unit for displaying the direction and distance metric to a desired destination item.

34. The electronic personal shopping system of claim 33, wherein the shopping list is handwritten and said inputting means comprises an optical scanner operating under OCR software program control.

35. The electronic personal shopping system according to claim 33, wherein the shopping list is an electronic file and wherein the inputting means comprises means for uploading said file onto a retail store web site.

36. The electronic personal shopping system according to claim 33, wherein the shopping list, shopping history data records and customer profile information are electronically stored in a memory location of an IC card.

37. The electronic personal shopping system of claim 33, wherein a next sequential item from the shopping list is defined as the desired destination item.

38. The electronic personal shopping system according to claim 33, wherein a next sequential recommended replenishment item is defined as the desired destination item.

39. The electronic personal shopping system according to claim 33, wherein a recommended promotional item nearest the current customer location is defined as the desired destination item.

40. The electronic personal shopping system according to claim 33, wherein the desired destination item is affirmatively specified by a consumer.

51. The electronic personal shopping system according to claim 33 further including a customer identification card comprising:

a memory unit for storing the replenishment item recommendation list.

41. A mobile terminal adapted for use in an electronic personal shopping system, the mobile terminal comprising:

means for reading from an IC card a plurality of shopping history items from a latest shopping history data record, each record being associated with a purchase date, and a prior established replenishment item table holding a plurality of replenishment item entries, the prior established replenishment item table including a purchase interval period for each replenishment item;

a memory for storing the latest shopping history data and the prior established replenishment item table;

a processor including logic for;

comparing each shopping history item with each replenishment item in the prior established replenishment item table;

updating the purchase interval period in the prior established replenishment item table based on the purchase date;

deleting each replenishment item in the prior established replenishment item table with a purchase interval period exceeding a predetermined maximum purchase interval period; and

establishing the resultant prior established replenishment item table as a replenishment item recommendation list; and

means for writing the replenishment item recommendation list to the IC card to define a next prior established replenishment item table.

42. An electronic personal shopping system comprising a merchandise table holding merchandise item entries, each entry including an item identifier and information related to the item including item price information and item location information, wherein the item location information of a particular item is used to determine a customer'"'"'s current location and the item location information of another item is used to calculate a direction and metric distance relative to the customer'"'"'s current location.

43. The electronic personal shopping system according to claim 42 further comprising:

a code reader configured to read item code data; and

a control unit coupled to the code reader for determining the current location of the customer by retrieving location information of the item from the merchandise table based on the item code data.

44. The electronic personal shopping system according to claim 43, wherein the control unit further determines the direction to a destination item relative to the customer'"'"'s current location.

45. The electronic personal shopping system according to claim 43, wherein the control unit further determines the distance to a destination item relative to the customer'"'"'s current location.

46. The electronic personal shopping system according to claims 42 further comprising a replenishment item table holding previously purchased item entries, each item entry including a last purchased date and purchase interval data.

47. The electronic personal shopping system of claim 46 further comprising a display for displaying an item in the item replenishment table as a recommended purchase item.

48. In an electronic personal shopping system, a mobile terminal comprising:

a processor;

a code reader configured to read item code data;

a display unit; and

a memory for storing a merchandise table holding merchandise item entries, each entry including an item identifier and location information of an item;

wherein, the processor determines a customer'"'"'s current location by retrieving location information of a particular item from the merchandise table based on the code data associated with the particular item and calculates a direction and distance to a destination item relative to the customer'"'"'s current location.

49. The mobile terminal according to claim 48, wherein the destination item is a promotional item closest to the customer'"'"'s current location.

50. The mobile terminal according to claim 48 further comprising a memory for storing a customer defined shopping list, wherein the destination item is an item in the shopping list closest to the customer'"'"'s current location.