System and method for managing interactions between users in a browser-based telecommunications network
First Claim
1. A method for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the method comprising the steps ofconfiguring the guide system with a special-purpose browser containing both a locally displayable frame layout for displaying local frames and a guide configurable remotely displayable frame layout for displaying remote frames,under the control of a guide, selectively defining each frame of the remotely displayable frame layout, anunder the control of the guide, propagating the remotely displayable frame layout and frames over the network to the client system for display by the conventional browser of the client system.
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Accused Products
Abstract
A software system which allows a guide/specialist to interact with a client on a real-time, interactive basis over the World Wide Web. The methodology includes configuring a guide system with a special-purpose browser displaying both locally displayable frames and remotely displayable frames; the client system utilizes a conventional browser. The remotely displayable frames are transmitted to the client so that both the guide and the client have identical views of the remotely displayable frames. The guide uses the locally displayable frames to call upon available Web resources, typically in response to a client request also transmitted over the Web via, for example, a chat program, and then the guide can load the remotely displayable frames into the remotely displayable frames for rendering by the conventional browser. In addition, the guide and client can interact with a shared pointer and a shared whiteboard. Moreover, the guide can record the live session for later playback by other clients. Also, a plurality of clients may be simultaneously interacting with the guide and each other.
848 Citations
20 Claims
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1. A method for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser containing both a locally displayable frame layout for displaying local frames and a guide configurable remotely displayable frame layout for displaying remote frames, under the control of a guide, selectively defining each frame of the remotely displayable frame layout, an under the control of the guide, propagating the remotely displayable frame layout and frames over the network to the client system for display by the conventional browser of the client system.
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6. A method for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser for displaying both locally displayable frames and remotely displayable frames on the guide system, under control of a guide, propagating the remotely displayable frames over the network to the client system for display by the conventional browser of the client system, configuring both the guide system and the client system with jointly operational shared pointer software, and executing the shared pointer software to control a shared pointer displayable concurrently on the conventional browser and on one of the remotely displayable frames of the special purpose browser.
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7. A method for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser for displaying both locally displayable frames and remotely displayable frames on the guide system, under control of a guide, propagating the remotely displayable frames over the network to the client system for display by the conventional browser of the client system, configuring both the guide system and the client system with jointly operational whiteboard software, and executing the whiteboard software to control whiteboard markings displayable concurrently on the conventional browser and on one of the remotely displayable frames of the special purpose browser.
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8. A method for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser for displaying both locally displayable frames and remotely displayable frames on the guide system, under control of a guide, propagating the remotely displayable frames over the network to the client system for display by the conventional browser of the client system, configuring both the guide system and the client system with jointly operational free-hand drawing software, and executing the drawing software to control free-hand drawing markings displayable concurrently on the conventional browser and on one of the remotely displayable frames of the special purpose browser.
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14. A method for communicating between a guide system and a client system over a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser containing both a locally displayable frame layout for displaying local frames and a guide configurable remotely displayable frame layout for displaying remote frames, interconnecting the guide system and the client system over the network in response to a request by a client, defining the frames of the remotely displayable frame layout under control of a guide in response to the request by the client, and propagating only the remotely displayable frame layout and frames over the network to the client system for display by the conventional browser of the client system.
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19. A method for communicating between a guide system and a client system over a browser-based network, the client system deploying a conventional browser, the method comprising the steps of
configuring the guide system with a special-purpose browser for displaying both locally displayable frames and remotely displayable frames on the guide system, interconnecting the guide system and the client system over the network in response to a request by a client selecting the remotely displayable frames under control of a guide in response to the request by the client, propagating only the remotely displayable frames over the network to the client system for display by the conventional browser of the client system, configuring both the guide system and the client system with jointly operational whiteboard software, and executing the whiteboard software to control whiteboard markings displayable concurrently on the conventional browser and on one of the remotely displayable frames of the special purpose browser.
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20. A system for communicating between a guide system and a client system interconnected via a browser-based network, the client system deploying a conventional browser, the system comprising
configuration means for configuring the guide system with a special-purpose browser containing both a locally displayable frame layout for displaying local frames and a guide configurable remotely displayable frame layout of displaying remote frames, configuration means, under the control of a guide, for selectively defining each frame of the remotely displayable frame layout, and communication means, under the control of the guide, for propagating the remotely displayable frame layout and frames over the network to the client system for display by the conventional browser of the client system.
Specification