Telephonic-interface statistical analysis system

CAFC
  • US 6,148,065 A
  • Filed: 01/13/1998
  • Issued: 11/14/2000
  • Est. Priority Date: 07/10/1985
  • Status: Expired due to Fees
First Claim
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1. A system to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format comprising:

  • means for receiving called terminal digital data (DNIS) signals automatically provided by said telephone facility to identify said select operating format from a plurality of distinct operating formats and for receiving caller telephone number data from said telephone facility;

    an operator terminal for use by a person to communicate through the telephone facility;

    interface switching means connected to said receiving means and said operator terminal for receiving incoming calls;

    computer means coupled to said interface switching means for connecting an incoming call by a caller to said operator terminal based on a condition, said caller telephone number data being stored in said memory such that said computer means in accordance with said select operating format is capable of accessing said customer data on a selected customer which has a telephone number corresponding to said caller telephone number data automatically provided from said telephone facility, said computer means visually displaying said customer data on a selected customer and said operator terminal capable of providing data entries to said memory; and

    said customer data on a selected customer contained in memory is updated by incorporating said data entries into said customer data.

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