Technique for efficiently accessing telephone messages

• US 6,151,386 A
• Filed: 02/05/1997
• Issued: 11/21/2000
• Est. Priority Date: 02/05/1997
• Status: Expired due to Term

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: Argade, Pramod Vasant
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/795,996
• Time in Patent Office: 1,385 Days
• Field of Search: 379/70, 379/71, 379/72, 379/75, 379/77, 379/88.26, 379/88.27, 379/88.09, 379/88.11
• US Class Current: 379/88.26
• CPC Class Codes: H04M 1/57 Arrangements for indicating or recording the number of the calling subscriber at the called subscriber's set at the operator set in a manual exchange H04M5/20
• CPC Class Codes: H04M 1/6505 storing speech in digital form

Abstract

In a telephone answering system, announcements are pre-recorded to elicit from a caller one or more attributes and details of a message. Such attributes may include the identity of the caller, the purpose of the call, etc. Information concerning each attribute of the message is stored in the system separate from the message details. By reviewing at least one attribute of each message saved on the system, the called party is able to identify any messages of interest before listening to any message details. The called party may then retrieve the message details of each identified message.

Claims

1. A system for answering a telephone call comprising:

a circuit for receiving at least one message from a caller of the call, the message including a plurality of attributes of the message, the attributes having contents provided by the caller;

a memory for storing the message;

a selecting element for selecting one of the plurality of attributes of the stored message; and

an operating element for reviewing the content of the selected attribute provided by the caller.

2. The system of claim 1 further comprising an audio interface for prompting the caller for said plurality of attributes.

3. The system of claim 1 wherein one of said plurality of attributes includes information on an identity of the caller.

4. The system of claim 1 wherein one of said plurality of attributes includes information on a purpose of the call.

5. The system of claim 1 wherein at least one of the plurality of attributes is stored in a first selected memory space in the memory, and the rest of the message is stored in a second selected memory space in the memory.

6. The system of claim 5 wherein the first selected memory space and second selected memory space are associated with the message.

7. The system of claim 1 wherein the operating element includes a selector for selecting at least part of the message other than the selected attribute to be reviewed.

8. The system of claim 7 wherein the at least part of the message includes a second attribute of the message.

9. The system of claim 1 further comprising telephone equipment for transmitting and receiving telephone calls.

10. The system of claim 9 wherein said telephone equipment is a digital telephone comprising an analog-to digital converter and a digital-to-analog converter.

11. The system of claim 1 further comprising a personal computer (PC).

12. A system for answering telephone calls comprising:

an interface for receiving a plurality of messages from callers of the telephone calls, each message including one or more attributes and details thereof, the attributes of the plurality of messages being stored according to a predetermined number of categories;

a selecting element for selecting one of the predetermined number of categories of attributes for a review thereof;

an operating element for identifying any one of the attributes in the selected category as being of interest based on a content of the attribute which is provided by one of the callers; and

a processor for accessing a selected part of the message having the attribute of interest.

13. The system of claim 12 wherein said one or more attributes include an attribute concerning an identity of a telephone caller.

14. The system of claim 12 further comprising a first selected memory space for storing said attributes of the plurality of messages and a second selected memory space for storing the associated message details.

15. The system of claim 12 wherein said operating element includes an audio interface for announcing information concerning the attributes in the selected category.

16. The system of claim 12 further comprising telephone equipment for transmitting and receiving telephone calls.

17. The system of claim 16 wherein said telephone equipment is a digital telephone comprising an analog-to-digital converter and a digital-to-analog converter.

18. The system of claim 12 further comprises a personal computer (PC).

19. A method for use in a telephone answering system comprising:

receiving at least one message from a caller of the call, the message including a plurality of attributes of the message, the attributes having contents provided by the caller;

storing the message;

selecting one of the plurality of attributes of the stored message; and

reviewing the content of the selected attribute provided by the caller.

20. The method of claim 19 further comprising prompting the caller for said plurality of attributes.

21. The method of claim 19 wherein one of said plurality of attributes includes information on an identity of the caller.

22. The method of claim 19 wherein one of said plurality of attributes includes information on a purpose of the call.

23. The method of claim 19 wherein at least one of the plurality of attributes is stored in a first selected memory space associated with the message, and the rest of the message is stored in a second selected memory space associated with the message.

24. The method of claim 19 further comprising selecting at least part of the message other than the selected attribute to be reviewed.

25. The method of claim 24 wherein the at least part of the message includes a second attribute of the message.

26. A method for use in a system for answering telephone calls comprising:

receiving a plurality of messages from callers of the telephone calls, each message including one or more attributes and details thereof;

storing the attributes of the plurality of messages according to a predetermined number of categories;

selecting one of the predetermined number of categories of attributes for a review thereof;

identifying any one of the attributes in the selected category as being of interest based on a content of the attribute which is provided by one of the callers; and

accessing a selected part of the message having the attribute of interest.

27. The method of claim 26 wherein said one or more attributes include an attribute concerning an identity of a telephone caller.

28. The method of claim 26 wherein said attributes of the plurality of messages are stored in a first selected memory space and the associated message details are stored in a second selected memory space.

29. The method of claim 26 further comprising announcing information concerning the attributes in the selected category.