Data acquisition and error correcting speech recognition system

• US 6,154,526 A
• Filed: 12/03/1997
• Issued: 11/28/2000
• Est. Priority Date: 12/04/1996
• Status: Expired due to Fees

• Current Assignee: Voicecom Telecommunications LLC (Amvensys Telecom Holdings LLC)
• Original Assignee: Intellivoice Communications Incorporated
• Inventors: Braman, Jay, Grost, Tim, Meeder, Torre, Buechner, Elizabeth, Dahlke, Karl
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US08/984,237
• Time in Patent Office: 1,091 Days
• Field of Search: 379/88.01, 379/88.02, 379/88.03, 379/88.04, 379/210, 379/213, 455/563, 455/412, 455/413, 455/414, 704/270, 704/275, 704/244, 704/239, 704/231
• US Class Current: 379/88.03
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27
• CPC Class Codes: H04M 3/44 Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling at the subscriber's set H04M1/27; automatic redialling H04M3/424
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

The present invention provides a data acquisition and error correcting speech recognition system especially adapted for use in mobile telecommunications switching offices. The system comprises speech recognized dialing information with historical user calling information and attempts to determine whether the dialing information has been misspoken or misrecognized. If a mistake appears likely, the system suggests corrected dialing information to the user. The system also maintains data on the likelihood of various components of dialing information being misrecognized and updates this information with each call. The historical calling information indicates the user'"'"'s propensity to call within particular area codes and office codes, to call particular phone numbers, and to call at particular times of day.

Claims

1. An error correcting voice recognition system in a mobile telecommunications system connecting mobile customers by destination numbers to other customers served by a telephone network, each mobile customer having a mobile telecommunications unit, the incoming and outgoing calls routed through a mobile telecommunications switch connected to a plurality of cell sites that communicate with the mobile telecommunication units, said error correcting voice recognition system being connected to the mobile telecommunications switch and comprising:

a speech recognizer for recognizing numbers and words spoken by a mobile customer to determine a recognized number or word;

a processor coupled to the speech recognizer, the processor operative under the control of a program containing an error correcting algorithm;

a data storage subsystem coupled to the processor, the data storage subsystem containing historical calling information for the mobile customer;

said processor further operative under said program to execute the error correcting algorithm upon the recognized number or word provided by the speech recognizer and the historical calling information of the mobile customer provided by the data storage subsystem, and responsive thereto to transfer an error corrected destination number to be dialed to the telephone network.

2. The error correcting voice recognition system of claim 1 wherein the historical calling information comprises a plurality of phone numbers previously called by the mobile customer.

3. The error correcting voice recognition system of claim 1 wherein the historical calling information comprises data representative of the relative frequency with which phone numbers have been recently called by the mobile customer.

4. The error correcting voice recognition system of claim 3 wherein the historical calling information further comprises data representative of the relative frequency with which phone numbers are called by the mobile customer at various times of day.

5. The error correcting voice recognition system of claim 1 wherein the error correcting algorithm comprises a corrective digit substitution operation.

6. The error correcting voice recognition system of claim 1 wherein the error correcting algorithm comprises a corrective phase shift analysis operation.

7. The error correcting voice recognition system of claim 1 wherein the error correcting algorithm comprises a corrective area code matching operation.

8. The error correcting voice recognition system of claim 1 wherein the error correcting algorithm comprises a corrective office code matching operation.

9. The error correcting voice recognition system of claim 2 wherein the error correcting algorithm determines the probability that the recognized number matches a phone number in the mobile customer'"'"'s historical calling information.

10. The error correcting voice recognition system of claim 9 wherein the error correcting algorithm further determines the probability that the recognized number is a destination number not contained within the mobile customer'"'"'s historical calling information.

11. An error correcting voice recognition system in a mobile telecommunications system connecting mobile customers by destination numbers to other customers served by a telephone network, each mobile customer having a mobile telecommunications unit, incoming and outgoing calls routed through a mobile telecommunications switch connected to a plurality of cell sites that communicate with the mobile telecommunication units, said error correcting voice recognition system being connected to the mobile telecommunications switch and comprising:

a speech recognizer for recognizing numbers and words spoken by a mobile customer to determine a recognized number or word;

a processor coupled to the speech recognizer, the processor operative under the control of a program containing an error correcting algorithm;

a data storage subsystem coupled to the processor, the data storage subsystem containing historical calling information for the mobile customer;

said processor further operative under said program to execute the error correcting algorithm upon the recognized number or word provided by the speech recognizer and the historical calling information of the mobile customer provided by the data storage subsystem, and responsive thereto to transfer an error corrected destination number to be dialed to the telephone network;

the historical calling information comprising speech recognition data representative of the frequency with which numeric digits have been erroneously recognized by the speech recognizer for another digit.

12. An error correcting voice recognition system in a mobile telecommunications system connecting mobile customers by destination numbers to other customers served by a telephone network, each mobile customer having a mobile telecommunications unit, incoming and outgoing calls routed through a mobile telecommunications switch connected to a plurality of cell sites that communicate with the mobile telecommunication units, said error correcting voice recognition system being connected to the mobile telecommunications switch and comprising:

a speech recognizer for recognizing numbers and words spoken by a mobile customer to determine a recognized number or word;

a processor coupled to the speech recognizer, the processor operative under the control of a program containing an error correcting algorithm;

a data storage subsystem coupled to the processor, the data storage subsystem containing historical calling information for the mobile customer;

said processor further operative under said program to execute the error correcting algorithm upon the recognized number or word provided by the speech recognizer and the historical calling information of the mobile customer provided by the data storage subsystem, and responsive thereto to transfer an error corrected destination number to be dialed to the telephone network;

the historical calling information comprising speech recognition data representative of the frequency with which words have been erroneously recognized by the speech recognizer for another word.

13. A method for correcting errors in speech recognized dialing information for making a telephone call comprising the steps of:

(a) storing in a database historical calling information and historical speech recognition information for a user;

(b) speech recognizing user uttered dialing information;

(c) comparing said speech recognized dialing information with the user'"'"'s historical calling information and if there is an exact match placing the telephone call indicated by the dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

(d) in the event that the speech recognized dialing information does not exactly match any user historical calling information, determining a likelihood that the speech recognized dialing information is intended to match user historical calling information, and if said likelihood exceeds a predetermined level, tentatively correcting said dialing information;

(e) advising the user of the tentatively corrected dialing information;

(f) allowing the user to reject the corrected dialing information;

(g) if the user rejects the corrected dialing information, prompting the user to re-utter the dialing information and returning to step (b);

(h) otherwise, if the user does not reject the corrected dialing information, placing the telephone call indicated by the corrected dialing information and updating the user'"'"'s historical speech recognition information and historical calling information.

14. The method of claim 13 wherein the historical calling information comprises phone numbers previously called by the user.

15. The method of claim 13 wherein the historical calling information comprises data representative of the relative frequency with which phone numbers have been recently called by the user.

16. The method of claim 15 wherein the historical calling information further comprises data representative of the relative frequency with which phone numbers are called by the user at various times of day.

17. A method for correcting errors in speech recognized dialing information for making a telephone call comprising the steps of:

(a) storing in a database historical calling information and historical speech recognition information for a user;

(b) speech recognizing user uttered dialing information;

(c) comparing said speech recognized dialing information with the user'"'"'s historical calling information and if there is an exact match placing the telephone call indicated by the dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

(d) in the event that the speech recognized dialing information does not exactly match any user historical calling information, determining a likelihood that the speech recognized dialing information is intended to match user historical calling information, and if said likelihood exceeds a predetermined level, tentatively correcting said dialing information;

(e) advising the user of the tentatively corrected dialing information;

(f) allowing the user to reject the corrected dialing information;

(g) if the user rejects the corrected dialing information, prompting the user to re-utter the dialing information and returning to step (b); and

(h) otherwise, if the user does not reject the corrected dialing information, placing the telephone call indicated by the corrected dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

the historical calling information comprising speech recognition data representative of the frequency with which numeric digits have been erroneously recognized by the speech recognizer for another digit.

18. A method for correcting errors in speech recognized dialing information for making a telephone call comprising the steps of:

(a) storing in a database historical calling information and historical speech recognition information for a user;

(b) speech recognizing user uttered dialing information;

(c) comparing said speech recognized dialing information with the user'"'"'s historical calling information and if there is an exact match placing the telephone call indicated by the dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

(d) in the event that the speech recognized dialing information does not exactly match any user historical calling information, determining a likelihood that the speech recognized dialing information is intended to match user historical calling information, and if said likelihood exceeds a predetermined level, tentatively correcting said dialing information;

(e) advising the user of the tentatively corrected dialing information;

(f) allowing the user to reject the corrected dialing information;

(g) if the user rejects the corrected dialing information, prompting the user to re-utter the dialing information and returning to step (b); and

(h) otherwise, if the user does not reject the corrected dialing information, placing the telephone call indicated by the corrected dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

the historical speech recognition information comprising data representative of the frequency with which numeric digits have been erroneously recognized in the speech recognizing step for another digit.

19. A method for correcting errors in speech recognized dialing information for making a telephone call comprising the steps of:

(a) storing in a database historical calling information and historical speech recognition information for a user;

(b) speech recognizing user uttered dialing information;

(c) comparing said speech recognized dialing information with the user'"'"'s historical calling information and if there is an exact match placing the telephone call indicated by the dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

(d) in the event that the speech recognized dialing information does not exactly match any user historical calling information, determining a likelihood that the speech recognized dialing information is intended to match user historical calling information, and if said likelihood exceeds a predetermined level, tentatively correcting said dialing information;

(e) advising the user of the tentatively corrected dialing information;

(f) allowing the user to reject the corrected dialing information;

(g) if the user rejects the corrected dialing information, prompting the user to re-utter the dialing information and returning to step (b); and

(h) otherwise, if the user does not reject the corrected dialing information, placing the telephone call indicated by the corrected dialing information and updating the user'"'"'s historical speech recognition information and historical calling information;

the historical speech recognition information comprising data representative of the frequency with which words have been erroneously recognized in the speech recognition step for another word.

20. A data acquisition voice recognition system in a mobile telecommunications system connecting mobile customers by destination number to other customers served by a telephone network, each mobile customer having a mobile telecommunications unit, incoming and outgoing calls routed through a mobile telecommunications switch connected to a plurality of cell sites that communicate with the mobile telecommunication units, said data acquisition voice recognition system being connected to the mobile telecommunications switch and comprising:

a speech recognizer for recognizing numbers spoken by a mobile customer;

a processor coupled to the speech recognizer, the processor operative under the control of a program containing a data acquisition algorithm;

a data storage subsystem coupled to the processor, the data storage subsystem containing historical calling information for the mobile customer;

said processor further operative under said program containing the data acquisition algorithm to update the historical calling information for the mobile customer after recognizing a destination number spoken by the mobile customer, the processor operative under the control of a program containing an error correcting algorithm to correct the destination number spoken by the mobile customer based on the historical calling information.

21. The data acquisition voice recognition system of claim 20 wherein the historical calling information comprises phone numbers previously called by the mobile customer.

22. The data acquisition voice recognition system of claim 20 wherein the historical calling information comprises data representative of the relative frequency with which phone numbers have been recently called by the mobile customer.

23. The data acquisition voice recognition system of claim 22 wherein the historical calling information further comprises data representative of the relative frequency with which phone numbers are called by the mobile customer at various times of day.

24. The data acquisition voice recognition system of claim 20 wherein the historical calling information comprises at least one area code frequently called by the mobile customer.

25. The data acquisition voice recognition system of claim 20 wherein the historical calling information comprises at least four office codes frequently called by the mobile customer.

26. An error correcting voice recognition system comprising:

a data storage subsystem having error correction data including

data representative of telephone number distribution characteristics in a telephone numbering area in which the system is configured for deployment, and

historical calling data representative of a telephone number calling history;

a speech recognizer operable for receiving an audible telephone number from the user and generating a speech data based on the audible telephone number; and

a processor coupled to the speech recognizer and the data storage subsystem, the processor generating a corrected telephone number based on the error correction data.

27. An error correcting voice recognition system as claimed in claim 26, wherein the processor is operable to issue an audible prompt to confirm whether the corrected telephone number is a telephone number to be called.