Visit verification

• US 6,154,727 A
• Filed: 04/15/1998
• Issued: 11/28/2000
• Est. Priority Date: 04/15/1998
• Status: Expired due to Term

• Current Assignee: Health & Life Company Limited
• Original Assignee: Cyberhealth Incorporated
• Inventors: Bianchini, Kevin J., Fine, David R., Walker, Cedric F., Karp, Edward W., Fine, Jonathan M.
• Primary Examiner(s): Voeltz, Emanuel Todd
• Assistant Examiner(s): Hayes, John W.
• Application Number:
  US09/060,855
• Time in Patent Office: 958 Days
• Field of Search: 455/404, 455/410, 455/411, 455/456, 455/457, 705/2, 705/3, 705/1, 705/30, 705/9, 379/37, 379/38, 379/45, 379/127, 379/142, 379/247, 379/93.03, 379/88.02, 380/23
• US Class Current: 705/3
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 2242/30 Determination of the location of a subscriber
• CPC Class Codes: H04M 3/42357 where the information is provided to a monitoring entity such as a potential calling party or a call processing server

Abstract

The invention relates to a system and method for tracking clients as they visit the locations of various recipients. Clients have access to telephones and identification devices which the client can use to communicate with a remote computer. The computer uses information received during the communication to identify and authenticate the client making the communication and the location of the client at the time of the communication. Authentication is accomplished by obtaining unique biometric parameters from a client over the phone and comparing those to biometric parameters in a database. Biometric data can include a voice print sampled during the call, or a finger or retinal print electronically transmitted during the call. Because each of these identifiers results from a physiological characteristic which is unique to the client, the system assures that the identified client is the client making the communication. The system can include logic for identifying the address of a cellular phone at the time a phone call is placed. The logic does not require an automatic number identification (ANI). In fact, the ANI of a cellular phone may not provide any location information because the phone itself is mobile. Instead the logic uses information provided by the cellular carrier to identify the origin of the call with regard to the cell stations receiving the call. Accordingly, the client can be tracked when the client is using a cellular phone to communicate with the computer.

Claims

1. A method tracking clients, the method comprising the acts of:

receiving a cellular phone call from a client;

identifying a client geographic location of the phone call;

comparing the client geographic location with a database;

correlating addresses with geographic locations and calculating the distance between the client geographical location and at least one geographical location listed in the database; and

selecting, from among the geographic locations included in the database, the geographic location correlated with the client geographic location.

2. The method of claim 1, further comprising:

identifying the address correlated to the selected geographic location.

3. The method of claim 1, further comprising the act of:

identifying the client making the phone call.

4. The method of claim 3, wherein the act of identifying the client further comprises:

receiving, from the client, a client identifier resulting from a unique physiological characteristic of the client;

comparing the client identifier with a client database correlating clients with their physiological characteristics; and

selecting which of the physiological characteristics corresponding to the client identifier to identify the client.

5. The method of claim 1, wherein the identifying act further comprises:

determining the geographic location of at least three cells which are monitoring the phone call;

applying a triangulation calculation to the determined ranges and geographic locations to determine the client geographic location.

6. The method of claim 1, wherein the identifying act further comprises:

determining the cell geographic location of at least one cell monitoring the phone call;

determining the range of the client from the at least one cell; and

determining the orientation of the client relative to the at least one cell and calculating the client geographic location from the cell geographic location, the range and the orientation.

7. The method of claim 1, where the selecting act further comprises:

identifying the geographic location listed in the database which is least far from the client geographic location.

8. The method of claim 1, further comprising the act of:

identifying the time of the phone call.

9. The method of claim 1, further comprising the act of:

identifying whether the client is arriving at or departing from the location where the phone call is placed.