Method of providing temporary access of a calling unit to an anonymous unit

• US 6,157,829 A
• Filed: 10/08/1997
• Issued: 12/05/2000
• Est. Priority Date: 10/08/1997
• Status: Expired due to Term

• Current Assignee: Motorola Solutions, Inc.
• Original Assignee: Motorola, Inc. (Motorola Solutions, Inc.)
• Inventors: Crocker, Ronald Thomas, Grube, Gary W.
• Primary Examiner(s): Urban, Edward F.
• Application Number:
  US08/946,996
• Time in Patent Office: 1,154 Days
• Field of Search: 455/410, 455/411, 455/406, 455/414, 455/415, 455/417, 455/445, 379/67.1, 379/142, 379/88.19, 379/88.2
• US Class Current: 455/414.1
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/42008 Systems for anonymous communication between parties, e.g. by use of disposal contact identifiers
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/527 Centralised call answering arrangements not requiring operator intervention

Abstract

A method is provided of establishing a direct communication session by a central service agent between a calling unit and an anonymous unit without revealing the permanent direct access information of the anonymous unit to a calling member. The central service agent is configured to be able to identify a request by a calling member, associated with the calling unit, for future access to a called member associated with the anonymous unit, where the permanent direct access information of the anonymous unit is unknown to the calling member. Once the request is received, the agent assigns a temporary alias ID corresponding, on a temporary basis, to the permanent direct access information of the anonymous unit to facilitate establishing a direct communication session between the calling and anonymous units using at least the temporary alias ID. Upon the occurrence of a predetermined timeout condition, the agent deassigns the temporary alias to prevent further access to the anonymous unit thereafter. In an alternative embodiment, the real and permanent ID is communicated, on a temporary basis, to a specific calling unit, transparent to the caller, thus maintaining anonymity.

Claims

1. A method of establishing a direct communication session by a central service agent between a calling unit and an anonymous unit without revealing the permanent direct access information of the anonymous unit to a calling member, the method comprising the central service agent performed steps of:

identifying a request by a calling member associated with the calling unit, for future access to a called member associated with the anonymous unit, where the permanent direct access information of the anonymous unit is unknown to the calling member;

assigning, in response to the request a temporary alias ID and a timeout condition, the temporary alias ID corresponding, on a temporary basis, to the permanent direct access information of the anonymous unit to facilitate establishing a direct communication session between the calling and anonymous units using at least the temporary alias ID; and

deassigning the temporary alias ID upon the occurrence of the timeout condition to prevent further access to the anonymous unit via the temporary alias ID.

2. The method of claim 1, wherein the timeout condition is timebased, the central service agent terminating the direct communication session after a set time lapses.

3. The method of claim 1, wherein the timeout condition is timebased, the central service agent preventing the calling member from establishing the direct communication and any subsequent direct communication sessions, using the temporary alias ID, after a set time lapses.

4. The method of claim 1, wherein the timeout condition is call based, the central service agent preventing the direct communication session and any subsequent direct communication sessions, using the temporary alias ID, after a set number of calls.

5. The method of claim 1, wherein the direct access information includes at least one of:

a unique ID associated with the anonymous unit belonging to the called member, a phone number associated with the anonymous unit belonging to the called member, an assigned access frequency associated with the anonymous unit belonging to the called member, mode information unique to the called member assigned the anonymous unit, access instructions specific to the anonymous unit belonging to the called member, an email address associated with the called member, a facsimile number associated with the anonymous unit belonging to the called member, a pager number associated with the anonymous unit belonging to the called member, and a web site associated with the anonymous unit belonging to the called member.

6. The method of claim 1, further comprising the steps of:

communicating the temporary alias ID to the calling member to facilitate the calling member using the temporary alias ID at a future time to establish the direct communication session.

7. The method of claim 6, further comprising the steps of:

detecting a request from the calling unit, using a currently active temporary alias ID, for establishing the direct communication session; and

establishing the direct communication session in response to the temporary alias ID and a permanent ID of the calling unit.

8. The method of claim 6, wherein said central service agent includes an interactive voice recognition system, and wherein the step of assigning the temporary alias ID includes the steps of:

the interactive voice recognition system interpreting voice instructions from the calling member, and automatically assigning, in response thereto, the temporary alias ID.

9. The method of claim 1, further comprising the steps of:

detecting a request from a communication network for direct access information of an anonymous unit associated with a temporary alias ID transmitted by a calling unit attempting to establish a direct communication session;

when the transmitted temporary alias ID is currently active, forwarding the direct access information of the corresponding anonymous unit to the communication network; and

when the transmitted temporary alias ID has expired or not previously assigned, not forwarding any direct access information.

10. The method of claim 9, wherein said central service agent includes an interactive voice recognition system, and wherein the step of assigning the temporary alias ID includes the steps of:

the interactive voice recognition system interpreting voice instructions from the calling member, and automatically assigning, in response thereto, the temporary alias ID.

11. The method of claim 9, wherein said communication network is at least one of a telephony system network, a trunked communications system network, a paging network, and a computer-to-computer type network.

12. The method of claim 1, wherein said direct communication session is a two-way session.

13. The method of claim 1, wherein said direct communication session is a one-way session.

14. The method of claim 1, whereby the step of assigning a temporary alias ID includes the step of maintaining an ID assignment database for billing purposes.

15. A method of establishing a direct communication session by a central service agent between a calling unit and an anonymous unit without revealing the permanent ID of the anonymous unit to a calling member, the method comprising the central service agent performed steps of:

identifying a request by a calling unit for future access to a called member associated with the anonymous unit, where the permanent ID of the anonymous unit is unknown to the calling member; and

communicating at least the permanent ID of the anonymous unit to the calling unit to facilitate establishing, on a temporary basis, a direct communication session between the calling and anonymous units, and without communicating the permanent ID to the calling member.

16. The method of claim 15, wherein said temporary basis is a function of a timebased timeout condition, the central service agent terminating any currently established direct communication session after a set time lapses.

17. The method of claim 15, wherein said temporary basis is a function of a timebased timeout condition, the central service agent preventing the calling unit from establishing the direct communication and any subsequent direct communication sessions, using the permanent ID, after a set time lapses.

18. The method of claim 15, wherein said central service agent includes an interactive voice recognition system, and wherein the step of communicating the permanent ID includes the steps of:

the interactive voice recognition system interpreting voice instructions from a calling member talking on the calling unit, and automatically downloading to the calling unit, in response to the voice instructions, at least the permanent ID of the anonymous unit with which the calling member desires to speak.

19. The method of claim 15, wherein the step of communicating at least the permanent ID of the anonymous unit to the calling unit to facilitate establishing, on a temporary basis, a direct communication session includes also communicating timeout information, in response to which access to the permanent ID stored in the calling unit is disabled by the calling unit.

20. The method of claim 19, wherein the step of communicating at least the permanent ID of the anonymous unit to the calling unit to facilitate establishing, on a temporary basis, a direct communication session includes also communicating network access information.