National customer recognition system and method

  • US 6,183,362 B1
  • Filed: 06/01/1998
  • Issued: 02/06/2001
  • Est. Priority Date: 05/24/1996
  • Status: Expired due to Fees
First Claim
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1. A computer-implemented method for differentiating a customer from other customers at any of a plurality of casino properties, the method comprising:

  • monitoring betting activity of the customer at a plurality of the casino properties;

    periodically updating a theoretical win profile for the customer as a function of estimated winnings from the monitored betting activity of the customer at the plurality of casino properties over a time period, the theoretical win profile for subsequently determining complementaries or services to be provided to the customer;

    establishing a status of the customer as a function of the theoretical win profile, the status selected from a group including at least a special status and a non-special status;

    detecting the customer at any one of the casino properties;

    determining the status of the customer; and

    responsive to the status of the customer being a special status, providing a distinguished service to the customer, the distinguished service limited to customers having the special status.

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