System and method for entering call outcome records in a computer database in an outbound predictive dialing application

  • US 6,198,814 B1
  • Filed: 10/17/1997
  • Issued: 03/06/2001
  • Est. Priority Date: 10/17/1997
  • Status: Expired due to Term
First Claim
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1. A system for entering call results in a computer database in an outbound predictive dialing application, said system comprising:

  • a computer, said computer containing a database of prospect records and a matrix of pre-figured call results which can be changed by the system user;

    a dialing controller operatively connected to a plurality of subscriber telephone lines;

    a cable connected between the computer and the dialing controller; and

    a plurality of operator telephones operatively connected to the dialing controller;

    wherein the computer provides to the dialing controller telephone numbers to be called and each operator telephone receives telephone call connections from the dialing controller, and where in pressing one or more keys on an operator telephone keypad sends a signal to the computer database through the dialing controller which signal corresponds to a user configured call result, to be recorded in the computer database regarding the results of the telephone call.

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