Graphical call status presentation system

• US 6,243,452 B1
• Filed: 04/23/1998
• Issued: 06/05/2001
• Est. Priority Date: 04/23/1998
• Status: Expired due to Term

• Current Assignee: Callstat Solutions LLC (Jeffrey M. Gross)
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: OʼShaughnessey, Patrick Michael, Monroe, Robert Donald Jr.
• Primary Examiner(s): Hong, Harry S.
• Application Number:
  US09/065,117
• Time in Patent Office: 1,139 Days
• Field of Search: 345/333, 345/334, 345/335, 345/339, 345/348, 345/349, 345/967, 379/93.17, 379/93.23, 379/201, 379/207, 379/260, 379/265, 379/308, 379/309
• US Class Current: 379/201.01
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 1/2535 adapted for voice communication over an Internet Protocol [IP] network Voice over Internet Protocol (VoIP) network equipment and services H04M7/006; implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP] H04L69/16

Abstract

A graphical call status presentation system. A computer implemented method indicates the status of a communication session using graphical user interface elements. The graphical user interface elements are displayed on a toolbar which can be part of a desktop application or the computer operating system. A state persistence agent in conjunction with application-specific macros controls the graphical user interface elements. The system keeps a user informed of the status of various components of a communication session and also prevents the user from trying to activate functions which cannot be used.

Claims

1. A method of dynamically indicating a status of a communication session using computer system graphical user interface elements which are integrated into a separate desktop application, the method comprising the steps of:

executing an application-specific macro which registers the graphical user interface elements within the separate desktop application with a state persistence agent;

detecting a change in the status of the communication session;

changing the state of one or more graphical user interface elements within the separate desktop application in accordance with the change in the status of the communication session.

2. The method of claim 1 wherein the status of the communication session includes a status of a telephone which is associated with the communication session.

3. The method of claim 2 wherein status information is received from a third party call entity.

4. The method of claim 2 wherein status information is received from a first party call entity.

5. A method of dynamically indicating a status of a communication session the method comprising the steps of:

(a) integrating graphical user interface user elements into a separate operating system taskbar;

(b) detecting a change in the status of the communication session; and

(c) changing the state of one or more graphical user interface elements in accordance with the change in the status of the communication session.

6. The method of claim 5 wherein the status of the communication session includes a status of a telephone which is associated with the communication session.

7. The method of claim 6 wherein status information is received from a third party call entity.

8. The method of claim 6 wherein status information is received from a first party call entity.

9. Apparatus for dynamically indicating a status of a communication session using computer system graphical user interface elements which are integrated into a separate desktop application, the apparatus comprising:

means for executing an application-specific macro which registers the graphical user interface elements within the separate desktop application with a state persistence agent;

means for detecting a change in the status of the communication session;

means for changing the state of one or more graphical user interface elements within the separate desktop application in accordance with the change in the state of the communication session.

10. Apparatus for dynamically indicating a status of the communication session using the apparatus comprising:

(a) graphical user interface elements integrated into a separate operating system taskbar;

(b) means for detecting a change in the status of the communication session; and

(c) means for changing the state of one or more graphical user interface elements according to the change in the status of the communication session.

11. A computer program product for dynamically indicating a status of a communication session using computer system graphical user interface elements which are integrated into a separate desktop application, the computer program product having a medium with a computer program embodied thereon, the computer program comprising:

means for executing an application-specific macro which registers the graphical user interface elements within the separate desktop application with a state persistence agent;

computer program code for detecting a change in the status of the communication session;

computer program code for changing the state of one or more graphical user interface elements within the separate desktop application in accordance with the change in the status of the communication session.

12. The computer program product of claim 11 wherein the status of the communication session includes a status of the telephone which is associated with the communication session.

13. The computer program product of claim 12 wherein status information is received from a third party call entity.

14. The computer program product of claim 12 wherein status information is received from a first party call entity.

15. A computer program product for dynamically indicating the status of a communication session the computer program product having a median with a computer program body thereon, the computer program comprising;

(a) computer program code for integrating graphical user interface elements into a separate operating system taskbar;

(b) computer program code for detecting a change in the status of the communication session; and

(c) computer program code for changing the state of one or more graphical user interface elements, in accordance with the change in the status of the communication session.

16. The computer program product of claim 15 wherein the status of the communication session includes a status of a telephone which is associated with the communication session.

17. The computer program product of claim 16 wherein status information is received from a third party call entity.

18. The computer program product of claim 16 wherein status information is received from a first party call entity.

19. Apparatus for graphical presentation of call status comprising:

a communications agent for monitoring and synchronizing data and voice communications;

a state persistence agent which processes requests to update graphical user interface elements, the state persistence agent connected to the communications agent;

an application-specific macro which registers the graphical user interface elements within a separate desktop application with a state persistence agent;

integration agent which processes user requests and monitors the communications agent, the integration agent connected to the application-specific macro, the communications agent, and the state persistence agent; and

operating system taskbar graphical user interface elements connected to and controlled by the state persistence agent.

20. A computer program product for graphical presentation of call status, the computer program product having a medium with a computer program embodied thereon, the computer program comprising:

computer program code for establishing a communications agent for monitoring and synchronizing data and voice communications;

computer program code for establishing a state persistence agent which processes requests to update graphical user interface elements, the state persistence agent connected to the communications agent;

computer program code for establishing an application-specific macro which registers the graphical user interface elements within a separate desktop application with the state persistence agent;

computer program code for establishing an integration agent which processes user requests and monitors the communications agent, the integration agent connected to the application-specific macro, the communications agent, and the state persistence agent; and

computer program code for creating operating system taskbar graphical user interface elements connected to and controlled by the state persistence agent.

21. A computer system having apparatus dynamically for indicating a status of the communication session the computer system comprising:

(a) graphical user interface elements integrated into a separate desktop application;

(b) a plurality of input output devices;

(c) a network connection; and

(d) a system unit disposed between the plurality of input/output devices in the network connection, the system unit including means for executing an application-specific macro, means for detecting a change in the status of the communication session, and means for changing the state of one or more graphical user interface elements as registered by the application-specific macro and in accordance with the change in the status of the communication session.

22. A computer system having apparatus for dynamically indicating a status of a communication session the computer system comprising:

(a) graphical user inter face elements integrated into a separate operating system taskbar;

(b) a plurality of input/output devices;

(c) a network connection; and

(d) a system unit disposed between the plurality of input/output devices and the network connection, the system unit including means for detecting a change in the status of the communication session, and means for changing the state of one or more graphical user interface elements, in accordance with the change in the state of the communication session.

23. A computer system comprising:

a plurality of input/output devices;

a network connection;

a system unit disposed between the plurality of input/output devices and the network connection, the system unit including a computer program for dynamically indicating a status of a communication session using computer system graphical user interface elements which are integrated into a separate desktop application, the computer program comprising computer program code for executing an application-specific macro, computer program code for detecting a change in the status of the communication session, and computer program code for changing the state of one or more graphical user interface elements as registered by the application-specific macro and according to the change of the status of the communication session.

24. The computer system of claim 23 wherein the status of the communication session includes a status of a telephone which is associated with the communication session.

25. The computer system of claim 24 wherein status information is received from a third party call entity.

26. The computer system of claim 24 wherein status information is received from a first party call entity.

27. A computer system comprising:

a plurality of input/output devices;

a network connection;

a system unit disposed between the plurality of input/output devices and the network connection, the system unit including a computer program for dynamically indicating a status of a communication session using computer system graphical user interface elements which are integrated into an operating system taskbar, the computer program comprising computer program code for detecting a change in the status of the communication session, and computer program code for changing the state of one or more graphical user interface elements in accordance with the change in status of the communication session.

28. The computer system of claim 27 wherein the status of the communication session includes a status of a telephone which is associated with the communication session.

29. The computer system of claim 28 wherein status information is received from a third party call entity.

30. The computer system of claim 28 wherein status information is received from a first party call entity.