Methods and apparatus for providing information in response to telephonic requests
First Claim
1. A method of providing a reply to a telephone caller, comprising the steps of:
- receiving a communication from a telephone caller during or following a radio or television broadcast, wherein at least a portion of the communication relates to the broadcast;
deriving supplemental information relating to the telephone caller or the telephone call;
using the communication from the caller to identify the station responsible for the broadcast;
using the station identification in combination with the supplemental information to formulate an appropriate reply; and
providing the reply to the caller.
5 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatus provide a reply to a telephone caller in response to an abbreviated input string. A message is received from a telephone caller during a telephone call, and supplemental information is derived which relates to at least one of the telephone caller and the telephone call. Using the message from the caller in combination with the supplemental information, an appropriate reply to the message is identified, which is then provided to the caller. The invention is applicable to various telecommunications infrastructures, including cellular telephony. The message may be provided by the caller in response to a request forming part of a radio or television broadcast, in which case the message might relate to channel number or broadcast frequency, with the system storing a channel map to identify the station responsible for the broadcast, if so required. The supplemental information relating to the caller would typically include at least a portion of the telephone number of the caller, or may additionally relate to the date or the time of the telephone call. Depending upon the circumstances, the date/time of the call may form part of the message. The reply to the caller may occur during the telephone call, wherein the system might place an additional telephone call to identify the appropriate reply. Such a call may be toll-free, in which case the user may be patched-in to receive the information. Alternatively the reply may be in the form of a facsimile or electronic mail later directed to the caller.
233 Citations
41 Claims
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1. A method of providing a reply to a telephone caller, comprising the steps of:
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receiving a communication from a telephone caller during or following a radio or television broadcast, wherein at least a portion of the communication relates to the broadcast;
deriving supplemental information relating to the telephone caller or the telephone call;
using the communication from the caller to identify the station responsible for the broadcast;
using the station identification in combination with the supplemental information to formulate an appropriate reply; and
providing the reply to the caller. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 40)
the communication is received in data form; and
data recognition is used to interpret the communication.
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17. The method of claim 16, wherein the telephone is a non-cellular phone.
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18. The method of claim 1, wherein the reply includes digital audio or video information.
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19. The method of claim 1, wherein:
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the communication from the telephone caller is entered in response to an advertisement; and
the caller receives a credit toward a purchase as a result of the call.
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40. The method of claim 1, wherein the reply includes at least a portion of the broadcast.
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20. Apparatus for providing a reply to a telephone caller in response to a telephone call received over a telephone network, comprising:
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a database storing information relating to a plurality of replies correlated to radio or television broadcasts; and
programmed computer means including interfaces to the database and the telephone network, the programmed computer means being operative to perform the following functions;
a) receive communication from the telephone caller, the communication including information identifying a radio or television broadcast, b) formulate an appropriate reply from the information stored in the database based upon the broadcast identified in the communication, c) derive supplemental information relating to at least one of the telephone caller and the telephone call, and d) provide the reply to the caller using the supplemental information. - View Dependent Claims (21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 41)
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Specification