Telephonic-interface statistical analysis system

CAFC
  • US 6,292,547 B1
  • Filed: 03/15/1999
  • Issued: 09/18/2001
  • Est. Priority Date: 07/10/1985
  • Status: Expired due to Fees
First Claim
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1. A control system for use with a communication facility including remote terminals for individual callers, wherein each of said remote terminals comprises a telephonic instrument including a voice communication device, and a digital input device in the form of an array of alphabetic numeric buttons for providing caller data signals, said control system comprising:

  • a processor unit for processing said caller data signals supplied by individual callers via said remote terminals;

    interface structure for interfacing said communication facility to said processor unit wherein said interface structure receives data signals prior to the close of communication with the caller, including called number data signals (DNIS) and calling number identification data signals automatically provided by said communication facility and said caller data signals supplied by the individual callers via said remote terminals;

    voice generator for providing prompts to said individual callers in response to which said individual callers provide said caller data signals, said caller data signals including caller qualification data for qualifying said individual callers;

    testing caller customer number data as part of said caller qualification data supplied by the individual callers as at least certain of said caller data signals against a file of stored customer number data;

    means for controlling said processor unit in accordance with said called number identification data signals (DNIS) to process at least certain of said caller data signals in accordance with a select format from a plurality of formats identified by said called number identification data signals (DNIS); and

    a switch that transfers the individual callers to a manual operation in the event the individual callers do not qualify during the testing step.

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