Communicating with a computer based on the offline purchase history of a particular consumer

• US 6,298,330 B1
• Filed: 12/23/1999
• Issued: 10/02/2001
• Est. Priority Date: 12/30/1998
• Status: Expired due to Term

• Current Assignee: Catalina Marketing Corporation
• Original Assignee: Supermarkets Online, Inc. (Catalina Marketing Corporation)
• Inventors: Banker, David W., Gardenswartz, Will H., Goidel, Melissa B.
• Primary Examiner(s): Stamber, Eric W.
• Assistant Examiner(s): CHAMPAGNE, DONALD
• Application Number:
  US09/472,069
• Time in Patent Office: 649 Days
• Field of Search: 705/14, 705/10, 705/1
• US Class Current: 705/14.25
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0224 based on user history
• CPC Class Codes: G06Q 30/0235 constrained by time limit or expiration date
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0268 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]

Abstract

A method, system, and computer program product for delivering a targeted advertisement. A first identifier, such as a cookie, corresponding to the a first computer is received from the first computer. A targeted advertisement is delivered to the first computer in response to receiving the first identifier from the first computer. The targeted advertisement is based on the observed offline purchase history of a consumer associated with the first identifier. The invention includes the delivery of a promotional incentive for a consumer to comply with a particular behavioral pattern. The behavioral pattern may be a predefined change in purchase behavior or continuance of an established purchase behavior. The targeted advertisements sent to consumers may be changed and/or refined based on changes in consumers'"'"' purchase history behaviors.

Claims

1. A method for delivering a targeted advertisement, comprising the steps of:

generating a first identifier corresponding to a first computer and associated with an observed offline purchase history of a consumer, said purchase history including information of an offline purchase of a consumer collected when the offline purchase transpired;

sending the first identifier to the first computer;

receiving a second identifier corresponding to the consumer from the first computer;

associating the first identifier with the consumer by linking the first identifier to the second identifier corresponding to the consumer;

sending the first identifier to a second computer;

receiving from the first computer the first identifier; and

electronically delivering the targeted advertisement to the consumer at the first computer in response to receiving the first identifier from the first computer;

wherein the second computer performs the steps of electronically delivering the targeted advertisement and receiving the first identifier from the first computer, and a third computer performs the steps of receiving the second identifier from the first computer and associating the first identifier with the consumer.

2. The method of claim 1, further comprising the steps of:

classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and the observed offline purchase history corresponding to the second identifier; and

selecting the targeted advertisement to be delivered, based on the purchase behavior classification assigned to the consumer.

3. The method of claim 2, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established purchase behavior; and

wherein the method further comprises the step of;

delivering the promotional incentive to the first computer.

4. The method of claim 3, wherein the behavioral pattern is defined by an amount of at least one specified product to be purchased within a time period.

5. The method of claim 4, further comprising the step of:

presenting a reward available to a consumer in a retail store if the consumer complies with the behavioral pattern.

31. The method of claim 1, wherein the first identifier comprises a cookie.

6. A method for delivering targeted messages, comprising the steps of:

monitoring a consumer'"'"'s offline purchase at a point of sale when the purchase transpires;

classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and information of the offline purchase collected during the monitoring step;

assigning to the consumer a personal identification number (PIN) associated with the purchase behavior classification; and

delivering a targeted message to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN,

wherein the targeted message is an interactive voice response message and the step of delivering a targeted message comprises;

playing the interactive voice response message over a telephone network to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN.

7. The method of claim 6, further comprising the steps of:

delivering the personal identification number to the consumer via a medium selected from the group consisting of;

the Internet and a computer printout at a point of sale; and

receiving the personal identification number from the consumer as inputs selected from the group consisting of;

voice commands and touch tone commands.

8. The method of claim 6, further comprising the step of:

repeating the steps of monitoring, classifying, and assigning a PIN for additional consumers, each consumer receiving a unique PIN.

9. The method of claim 6, wherein the interactive voice response message is a targeted advertisement and the step of playing an interactive voice response message comprises:

delivering a targeted advertisement to the consumer based on the consumer'"'"'s purchase behavior classification.

10. The method of claim 9, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established behavior; and

wherein the step of delivering the targeted advertisement comprises;

delivering the promotional incentive to the consumer.

11. A computer readable medium containing program instructions for execution on a computer system, which when executed by a computer, cause the computer system to perform method steps for delivering a targeted advertisement, said method comprising the steps of:

generating a first identifier corresponding to a first computer and associated with an observed offline purchase history of a consumer, said purchase history including information of an offline purchase of a consumer collected when the offline purchase transpired;

sending the first identifier to the first computer;

receiving a second identifier corresponding to the consumer from the first computer;

associating the first identifier with the consumer by linking the first identifier to the second identifier corresponding to the consumer;

sending the first identifier to a second computer;

receiving from the first computer the first identifier; and

electronically delivering the targeted advertisement to the consumer at the first computer in response to receiving the first identifier from the first computer;

wherein the second computer performs the steps of electronically delivering the targeted advertisement and receiving the first identifier from the first computer, and a third computer performs the steps of receiving the second identifier from the first computer and associating the first identifier with the consumer.

12. The computer readable medium of claim 11, further comprising computer-executable instructions for causing the computer system to perform the steps of:

classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and the observed offline purchase history corresponding to the second identifier; and

selecting the targeted advertisement to be delivered, based on the purchase behavior classification assigned to the consumer.

13. The computer readable medium of claim 12, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established purchase behavior; and

wherein the computer readable medium further comprises computer-executable instructions for causing the computer system to perform the step of;

delivering the promotional incentive to the first computer.

14. The computer readable medium of claim 13, wherein the behavioral pattern is defined by an amount of at least one specified product to be purchased within a time period.

15. The computer readable medium of claim 14, further comprising computer-executable instructions for causing the computer system to perform the steps of:

presenting a reward available to a consumer in a retail store if the consumer complies with the behavioral pattern.

32. The computer readable medium of claim 11, wherein the first identifier comprises a cookie.

16. A computer readable medium containing program instructions for execution on a computer system, which when executed by a computer, cause the computer system to perform method steps for delivering targeted messages, said method comprising the steps of:

monitoring a consumer'"'"'s offline purchase at a point of sale when the purchase transpires;

classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and using information of the offline purchase collected during the monitoring step;

assigning to the consumer a personal identification number (PIN) associated with the purchase behavior classification; and

delivering a targeted message to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN,

wherein the targeted message is an interactive voice response message and the step of delivering a targeted message comprises;

playing the interactive voice response message over a telephone network to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN.

17. The computer readable medium of claim 16, further comprising computer-executable instructions for causing the computer system to perform the steps of:

delivering the personal identification number to the consumer via a medium selected from the group consisting of;

the Internet and a computer printout at a point of sale; and

receiving the personal identification number from the consumer as inputs selected from the group consisting of;

voice commands and touch tone commands.

18. The computer readable medium of claim 16, further comprising computer-executable instructions for causing the computer system to perform the steps of:

repeating the steps of monitoring, classifying, and assigning a PIN for additional consumers, each consumer receiving a unique PIN.

19. The computer readable medium of claim 16, wherein the interactive voice response message is a targeted advertisement and the step of playing an interactive voice response message comprises:

delivering the targeted advertisement to the consumer based on the consumer'"'"'s purchase behavior classification.

20. The computer readable medium of claim 19, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established behavior; and

wherein the step of delivering the targeted advertisement comprises;

delivering the promotional incentive to the consumer.

21. A system for delivering a targeted advertisement, comprising:

means for generating a first identifier corresponding to a first computer and associated with an observed offline purchase history of a consumer, said purchase history including information of an offline purchase of a consumer collected when the offline purchase transpired;

means for sending the first identifier to the first computer;

means for receiving a second identifier corresponding to the consumer from the first computer;

means for associating the first identifier with the consumer by linking the first identifier to the second identifier corresponding to the consumer;

means for sending the first identifier to a second computer;

means for receiving from the first computer the first identifier; and

means for electronically delivering the targeted advertisement to the consumer at the first computer in response to receiving the first identifier from the first computer;

wherein the second computer includes the means for delivering the targeted advertisement and the means for receiving the first identifier from the first computer, and a third computer includes the means for receiving the second identifier from the first computer and the means for associating the first identifier with the consumer.

22. The system of claim 21, further comprising:

means for classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and the observed offline purchase history corresponding to the second identifier; and

means for selecting the targeted advertisement to be delivered, based on the purchase behavior classification assigned to the consumer.

23. The system of claim 22, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established purchase behavior; and

wherein the system further comprises;

means for delivering the promotional incentive to the first computer.

24. The system of claim 23, wherein the behavioral pattern is defined by an amount of at least one specified product to be purchased within a time period.

25. The system of claim 24, further comprising:

means for presenting a reward available to a consumer in a retail store if the consumer complies with the behavioral pattern.

33. The system of claim 21, wherein the first identifier comprises a cookie.

26. A system for delivering targeted messages, comprising:

means for monitoring a consumer'"'"'s offline purchase at a point of sale when the purchase transpires;

means for classifying the consumer by assigning to the consumer a purchase behavior classification based on at least one selected purchase behavior criterion and using information of the offline purchase collected by the means for monitoring;

means for assigning to the consumer a personal identification number (PIN) associated with the purchase behavior classification; and

means for delivering a targeted message to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN,

wherein the targeted message is an interactive voice response message and the means for delivering a targeted message comprises;

means for playing the interactive voice response message over a telephone network to the consumer in response to receiving the PIN from the consumer, based on the purchase behavior classification associated with the PIN.

27. The system of claim 26, further comprising:

means for delivering the personal identification number to the consumer via a medium selected from the group consisting of;

the Internet and a computer printout at a point of sale; and

means for receiving the personal identification number from the consumer as inputs selected from the group consisting of;

voice commands and touch tone commands.

28. The system of claim 26, further comprising:

means for repeating the steps of monitoring, classifying, and assigning a PIN for additional consumers, each consumer receiving a unique PIN.

29. The system of claim 26, wherein the interactive voice response message is a targeted advertisement and the means for playing an interactive voice response message comprises:

means for delivering a targeted advertisement to the consumer based on the consumer'"'"'s purchase behavior classification.

30. The system of claim 29, wherein the targeted advertisement is a promotional incentive for the consumer to comply with a behavioral pattern selected from the group consisting of:

a change in purchase behavior and continuance of an established behavior; and

wherein the means for delivering the targeted advertisement comprises;

delivering the promotional incentive to the consumer.