Use of wizards/experts in a PBX environment

  • US 6,307,925 B1
  • Filed: 04/10/1996
  • Issued: 10/23/2001
  • Est. Priority Date: 04/10/1996
  • Status: Expired due to Term
First Claim
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1. A computer implemented method for providing assistance to a customer of a computer application which allows a customer to perform maintenance functions on a telecommunication system or analyze telecommunications needs, said method comprising the steps of:

  • (a) determining what maintenance/assessment functions are available to be performed on the telecommunication system;

    (b) prompting a customer as to the maintenance/assessment functions that are available;

    (c) querying the customer as to which one or more of the functions the customer has chosen to perform; and

    (d) executing the chosen function.

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