System for pre-recording and later interactive playback of scripted messages during a call engagement

  • US 6,356,634 B1
  • Filed: 02/25/1999
  • Issued: 03/12/2002
  • Est. Priority Date: 02/25/1999
  • Status: Expired due to Fees
First Claim
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1. A system for interactively communicating text and voice between a selected first user and a second user via telephone communications, the system providing means for interpreting commands and user interconnection, comprising:

  • a) a computer having a memory;

    b) a communications program stored in said memory, said communications program receiving a selected contact stimulus from the system;

    c) said communications program responsive to said selected contact stimulus, retrieves from said memory the selected first user'"'"'s voice file and a replicated text file;

    d) said communications program operatively presents said replicated text file to the first user and said voice file to the second user;

    e) said communications program operatively receives a subsequent contact stimulus derived from communication between the first and second user;

    f) said subsequent contact stimulus being generated by the first user in response to the second user'"'"'s communication;

    g) said communications program responsive to said subsequent contact stimulus presents a subsequent replicated text file to the first user and a subsequent voice file to the second user;

    h) wherein said communications program transparently presents said subsequent voice file to the second user;

    i) wherein said communications program operatively receives said subsequent contact stimuli from the first user;

    j) wherein said communications program operatively presents said replicated text file to the first user and pauses to await an indicator from the first user to present said voice file to the second user;

    k) wherein said communications program determines the first user'"'"'s authorization to activate selected replicated text and selected voice files;

    l) wherein said communications program correlates indicators to selected replicated text and selected voice files; and

    m) wherein said communications program prevents selected replicated text and selected voice files being repeated during a selected communication period between the first and second user;

    whereby said communications program interactively responds to the communication between the first and second user.

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