Remote access, emulation, and control of office equipment, devices and services

• US 6,359,892 B1
• Filed: 11/24/1997
• Issued: 03/19/2002
• Est. Priority Date: 11/04/1997
• Status: Expired due to Term

• Current Assignee: Aspect Software Incorporated
• Original Assignee: Inventions, Inc.
• Inventors: Szlam, Aleksander
• Primary Examiner(s): NGO, RICKY QUOC
• Application Number:
  US08/977,412
• Time in Patent Office: 1,576 Days
• Field of Search: 370/352, 370/353, 370/354, 370/355, 370/356, 370/400, 370/401, 370/465, 370/466, 709/200, 709/203, 709/217, 709/218, 709/219, 709/227, 709/249, 709/250, 379/265, 379/93.03, 379/211, 379/93.02, 379/212, 379/214, 379/419, 379/93.07, 379/100.12, 379/207
• US Class Current: 370/401
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/4234 Remote access to features of PBX or home telephone systems-teleworking in a PBX
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04Q 3/72 Finding out and indicating number of calling subscriber

Abstract

A business has a main office (13) which has a controller (225), a plurality of telephones, a plurality of computers, a PBX and/or an ACD (216), and a plurality of corporate resources (220) such as servers, hosts, applications, databases, routers, gateways, switches, a voicemail system, an e-mail system, and facsimile servers. A user at the main office (13) has access to the various corporate resources and also has a portable communications device (10), such as a laptop computer, with which to place a call to the controller via a communications link (11) such as the Internet, to send user commands to and receive the resultant status, information, or operation, from, the controller, to access any of the corporate resources and data, and to make calls to and receive communications from outside parties (12). In addition, the user may create a personal profile which causes the controller to forward selected communications to him, via the Internet, wherever the user may be. The laptop computer allows the user to operate in the same manner as if the user was actually in his office, including placing, receiving, forwarding, and conferencing telephone calls. As a result, regardless of where the user is located, and regardless of what equipment is actually available at the current location of the user, the user can conduct business using the same devices and features that are available at the user'"'"'s office.

Claims

1. A method for allowing a user at a first location to access devices at a second location, comprising the steps of:

presenting a plurality of representations, each of said representations corresponding to a predetermined one of said devices at said second location;

accepting a user selection of a representation;

establishing a communications link with said second location;

presenting an image of a device represented by said representation which was selected;

accepting user selection of a device function represented on said image;

sending said user selection of said device function to said second location;

receiving a result from said second location, said result representing a response of said selected device to said user selection of said device function; and

updating said image to display said result to said user.

2. The method of claim 1 wherein said step of establishing a communications link comprises establishing a connection with said second location by using the Internet.

3. A method for allowing a user at a first location to conduct business by using telephone facilities available at a second location, comprising the steps of:

presenting a plurality of representations, at least one of said representations corresponding to a telephone set available at said second location;

accepting a user selection of said representation corresponding to said telephone set;

establishing a communications link with said second location;

presenting an image of said telephone set;

accepting user selection of a telephone set function represented on said image;

sending said user selection of said telephone set function to said second location;

receiving a result from said second location, said result representing a response of said telephone facilities to said user selection of said device function; and

updating said image to display said result to said user.

4. The method of claim 3 wherein said step of establishing a communications link comprises establishing a connection with said second location by using the Internet.

5. A method for allowing a user at a first location to conduct business at a second location by using the Internet, comprising the steps of:

presenting a plurality of representations, at least one of said representations corresponding to a telephone set available at said second location;

accepting a user selection of said representation corresponding to said telephone set;

establishing a communications link with said second location over the Internet;

presenting an image of said telephone set;

accepting user selection of a first telephone set function represented on said image, said first telephone set function being to dial a called party at a telephone number specified by said user;

sending said user selection of said telephone set function and said specified telephone number over the Internet to said second location to cause said second location to place a call to said called party;

connecting said user and said called party as a voice connection over the Internet through said second location;

accepting user selection of a second telephone set function represented on said image, said second telephone set function being to terminate said voice connection;

sending said user selection of said second telephone set function to said second location over the Internet to cause said second location to terminate said call to said called party;

terminating said voice connection over the Internet through said second location; and

monitoring for additional user selections.

6. A method for duplicating an office environment by allowing a user at a first location to access multiple devices which are available to said user when said user is at a second location, comprising the steps of:

presenting a plurality of representations, each of said representations corresponding to a predetermined one of said devices available to said user at said second location, at least one of said representations corresponding to a telephone set available at said second location;

accepting a user selection of a first representation;

establishing a communications link with said second location;

presenting an image of a device represented by said representation which was selected;

accepting user selection of a device function represented on said image;

sending said user selection of said device function to said second location;

receiving a result from said second location, said result representing a response of said selected device to said user selection of said device function;

updating said image to display said result to said user;

accepting a user selection of said representation corresponding to said telephone set;

accepting user selection of a first telephone set function represented on said image, said first telephone set function being to dial a called party at a telephone number specified by said user;

sending said user selection of said telephone set function and said specified telephone number to said second location to cause said second location to place a call to said called party;

receiving a result from said second location, said result representing a response of said telephone facilities to said user selection of said device function;

updating said image to display said result to said user; and

connecting said user and said called party as a voice connection through said second location and said communications link, said communications link being used for communications both with said second location and with said called party.

7. The method of claim 6 wherein said step of establishing a communications link comprises establishing a connection with said second location by using the Internet.