Medical diagnostic field service method and apparatus
First Claim
1. A remote field service system for communicating field service data to and from medical diagnostic systems and a remote service facility, the system comprising:
- a medical diagnostic system for generating medical diagnostic images;
a remote service facility linked to the medical diagnostic system via a network connection for transmitting and receiving service data with the medical diagnostic system; and
a field service unit linked to the remote service facility via a network connection for transmitting and receiving at least a portion of the service data;
wherein the field service unit and at least one of the medical diagnostic system and the remote service facility include a user interface for viewing data representative of an operational state of the medical diagnostic system stored at the medical diagnostic system.
17 Assignments
0 Petitions
Accused Products
Abstract
A field service unit is disclosed for providing interactive field service of medical diagnostic systems. The field service unit includes a service platform installed on a portable system, such as a portable computer. The field service unit is adapted to formulate service requests, transmit and receive service data, and render field service to a variety of medical diagnostic system modalities. The field service unit includes communications modules for linking the field service unit to a remote service facility and to subscribing medical diagnostic systems. Service requests may originate in the field service unit, or in the remote service facility, or in the medical diagnostic system, with the field service unit being informed of the state of service requests via a network link.
211 Citations
26 Claims
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1. A remote field service system for communicating field service data to and from medical diagnostic systems and a remote service facility, the system comprising:
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a medical diagnostic system for generating medical diagnostic images;
a remote service facility linked to the medical diagnostic system via a network connection for transmitting and receiving service data with the medical diagnostic system; and
a field service unit linked to the remote service facility via a network connection for transmitting and receiving at least a portion of the service data;
wherein the field service unit and at least one of the medical diagnostic system and the remote service facility include a user interface for viewing data representative of an operational state of the medical diagnostic system stored at the medical diagnostic system. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A remote field service unit for servicing a medical diagnostic system, the field service unit comprising:
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a service platform for storing service data for the medical diagnostic system, wherein the service data includes service history information from the medical diagnostic system or from a remote service facility;
an interactive service interface coupled to the service platform for transmitting and receiving the service data and displaying indicia representative of the service data, the service interface including a plurality of user viewable pages for displaying the indicia; and
communications circuitry coupled to the service platform for transmitting the service data via a network link and for receiving via the network link. - View Dependent Claims (9, 10, 11, 12)
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13. A method for providing remote service to a medical diagnostic system, the method comprising the steps of:
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accessing operational data from the medical diagnostic system via a remote field service unit;
transmitting the operational data to the remote field service unit via a network link;
processing the operational data to generate a report of operational data for the medical diagnostic system; and
viewing at least a portion of the report at a remote service facility or the remote field service unit. - View Dependent Claims (14, 15, 16, 17, 18)
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19. A method for providing remote service to medical diagnostic systems, the method comprising the steps of:
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generating service data at a medical diagnostic system or at a field service unit;
transmitting the service data to a remote service facility via a network link;
processing the service data by the remote service facility; and
storing the service data in a service file in the remote service facility. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26)
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Specification