Automatic message interpretation and routing system

  • US 6,411,947 B1
  • Filed: 04/02/1998
  • Issued: 06/25/2002
  • Est. Priority Date: 04/03/1997
  • Status: Expired due to Term
First Claim
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1. A method for automatically processing a non-interactive electronic message using a computer, comprising the steps of:

  • (a) receiving the electronic message from a source;

    (b) interpreting the electronic message using a rule base and case base knowledge engine; and

    (c) classifying the electronic message as at least one of (i) being able to be responded to automatically; and

    (ii) requiring assistance from a human operator.

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