Call recovery method and apparatus for an attendant telephone set

• US 6,442,261 B1
• Filed: 01/28/1999
• Issued: 08/27/2002
• Est. Priority Date: 01/28/1999
• Status: Expired due to Term

• Current Assignee: Voxathon LLC (IP Edge LLC)
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Pearsall, Susan H.
• Primary Examiner(s): Chan, Wing F.
• Assistant Examiner(s): BARNIE, REXFORD N
• Application Number:
  US09/239,435
• Time in Patent Office: 1,307 Days
• Field of Search: 379/142, 379/93.17, 379/93.23, 379/355, 379/356, 379/357, 379/354, 379/157, 379/156, 379/164, 455/564, 455/566
• US Class Current: 379/142.01
• CPC Class Codes: H04M 1/56 Arrangements for indicating or recording the called number at the calling subscriber's set

Abstract

A call recovery method and apparatus for an telephone set that receives multiple incoming calls and automatically dials the telephone number of the incoming call in response to the attendant pressing the call appearance button assigned to one of the incoming telephone calls. Incoming telephone calls from calling parties are received at the telephone set and assigned to a next available call appearance button, preferably in sequential order. The identified telephone number associated with each incoming telephone call is stored in a memory device. In response to the attendant'"'"'s selection of one of the call appearance buttons, the stored telephone number of the calling party of the incoming call assigned to the selected call appearance button is automatically redialed.

Claims

1. A method for recovering calls using an attendant telephone set having a predetermined number of call appearance buttons comprising:

receiving a plurality of incoming telephone calls from calling parties;

identifying a telephone number of the calling party of each incoming telephone call;

assigning each incoming telephone call to a next available call appearance button of said predetermined number of call appearance buttons;

storing the identified telephone number associated with each incoming telephone call in a memory device; and

automatically redialing, in response to the attendant'"'"'s selection of one of the call appearance buttons, the stored telephone number of the calling party of the incoming call assigned to the selected call appearance button.

2. A method in accordance with claim 1, wherein said assigning step comprises assigning each incoming telephone call to a next available call appearance button of said predetermined number of call appearance buttons, in sequential order, starting with a first call appearance button through a last call appearance button, the next call appearance button after the last call appearance button being the first call appearance button.

3. The method in accordance with claim 1, further comprising displaying the stored telephone number of the calling party of the incoming call assigned to the selected call appearance button on a display.

4. A call recovery system for an attendant telephone set receiving multiple incoming telephone calls from calling parties and having a predetermined number of call appearance buttons to which the incoming telephone calls are assigned comprising:

a memory device for storing the identified telephone number of the calling party of each incoming telephone call; and

a processor for identifying a telephone number of the calling party of each incoming telephone call and assigning each incoming telephone call to a next available call appearance button of said predetermined number of call appearance buttons, said processor automatically redialing, in response to the attendant'"'"'s selection of one of the call appearance buttons, the stored telephone number of the calling party of the incoming call assigned to the selected call appearance button.

5. A call recovery system in accordance with claim 4, wherein said processor identifies a telephone number of the calling party of each incoming telephone call and assigns each incoming telephone call to a next available call appearance button of said predetermined number of call appearance buttons in sequential order, starting with a first call appearance button through a last call appearance button, the next call appearance button after the last call appearance button being the first call appearance button.

6. A call recovery system in accordance with claim 4, further comprising a display for displaying the stored telephone number of the calling party of the incoming call assigned to the selected call appearance button.