Message forwarding of multiple types of messages based upon a criteria

• US 6,493,696 B1
• Filed: 04/13/2000
• Issued: 12/10/2002
• Est. Priority Date: 04/13/2000
• Status: Expired due to Term

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Technology Corporation Miami Lakes FLA US
• Inventors: Chazin, David
• Primary Examiner(s): Black, Thomas
• Assistant Examiner(s): Hirl, Joseph P.
• Application Number:
  US09/548,767
• Time in Patent Office: 971 Days
• Field of Search: 706/45, 706/47, 706/11, 707/6, 709/206, 709/207
• US Class Current: 706/47
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A method and system for processing messages received by a message storage system. The message storage system receives a message. The type of the message received is then determined. The message is then scanned for user specified content based upon the type of message. If the user specified content is found, message handling rules are applied to the message.

Claims

1. A method for processing messages received by a message storage system comprising the steps of:

receiving a message;

determining a type of said message received;

scanning said message for user specified content based upon said type of message; and

applying message handling rules to said message responsive to a determination that said message contains said user specified content.

2. The method of claim 1 further comprising the steps of:

determining whether a user has provided said user specified content; and

said step of determining said message being responsive to a determination that said user has provided said user specified content.

3. The method of claim 2 further comprising the step of:

storing said message in a conventional manner in response to a determination that said user has not provided said user specified content.

4. The method of claim 1 further comprising the step of:

determining whether a rule is activated for said type of said message responsive to a determination that said message contains said user specified content; and

said step of applying said message handling rules to said message being responsive to a determination that said rule being activated for said recognized caller.

5. The method of claim 4 further comprising the step of:

storing said message in a conventional manner responsive to a determination that said rule is not activated for said type of said message.

6. The method of claim 1 further comprising the step of:

storing said message in a conventional manner responsive to a determination that said message does not contain said user specified content.

7. The method of claim 1 further comprising the steps of:

receiving user specified content from a user.

8. The method of claim 7 further comprising the step of:

converting said user specified content into a format of each said type of message.

9. The method of claim 1 further comprising the step of:

receiving said message handling instructions from said user.

10. The method of claim 9 further comprising the step of:

receiving a type of message to handle; and

receiving a rule for handling said instruction.

11. A system for processing messages received by a message storage system comprising:

a processing unit in said message storage system;

instructions for directing said processing unit in said messaging storage system to;

receive a message;

determine a type of said message received;

scan said message for user specified content based upon said type of said message; and

apply message handling rules to said message responsive to a determination that said message contains said user specified content.

12. The system of claim 11 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message storage system to;

determine whether a user has provided said user specified content; and

said instructions for determining said type of said message being responsive to a determination that said user has provided said user specified content.

13. The system of claim 12 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to store said message in a conventional manner in response to a determination that said user has not provided said user specified content.

14. The system of claim 11 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to;

determine whether a rule is activated for said type of said message responsive to a determination that said message contains said user specified content; and

said instructions for applying said message handling rules to said message being responsive to a determination that said rule being activated for said recognized caller.

15. The system of claim 14 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to store said message in a conventional manner responsive to a determination that said rule is not activated for said type of said message.

16. The system of claim 11 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to store said message in a conventional manner responsive to a determination that said message does not contain said user specified content.

17. The system of claim 11 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to receive user specified content from a user.

18. The system of claim 17 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to convert said user specified content into a format of each said type of message.

19. The system of claim 11 wherein said instructions for directing said processing unit further comprises:

instructions for directing said processing unit in said message system to receive said message handling instructions from said user.

20. The system of claim 19 wherein said instructions for directing said processing unit further comprises instructions for directing said processing unit in said message system to:

receive a type of message to handle; and

receive a rule for handling said instruction.

21. An apparatus for processing messages received by a message storage system comprising:

means for receiving a message;

means for determining a type of said message received;

means for scanning said message for user specified content based upon said type of message; and

means for applying message handling rules to said message responsive to a determination that said message contains said user specified content.

22. The apparatus of claim 21 further comprising:

means for determining whether a user has provided said user specified content; and

said means for determining said type of said message being responsive to a determination that said user has provided said user specified content.

23. The apparatus of claim 22 further comprising:

means for storing said message in a conventional manner in response to a determination that said user has not provided said user specified content.

24. The apparatus of claim 21 further comprising:

means for determining whether a rule is activated for said type of said message responsive to a determination that said message contains said user specified content; and

said means for applying said message handling rules to said message being responsive to a determination that said rule being activated for said recognized caller.

25. The apparatus of claim 24 further comprising:

means for storing said message in a conventional manner responsive to a determination that said rule is not activated for said type of said message.

27. The apparatus of claim 21 further comprising:

means receiving user specified content from a user.

28. The apparatus of claim 27 further comprising:

means for converting said user specified content into a format of each said type of message.

29. The apparatus of claim 21 further comprising:

means for receiving said message handling instructions from said user.

30. The apparatus of claim 29 further comprising:

means for receiving a type of message to handle; and

means for receiving a rule for handling said instruction.

26. The apparatus of clam 21 further comprising:

means for storing said message in a conventional manner responsive to a determination that said message does not contain said user specified content.