Network and method for providing an automatic recall telecommunications service with automatic speech recognition capability

• US 6,505,163 B1
• Filed: 08/09/2000
• Issued: 01/07/2003
• Est. Priority Date: 08/09/2000
• Status: Expired due to Term

• Current Assignee: CommWorks Solutions, LLC (IP Investments Group LLC)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Knoerle, Joseph, Zhang, Zeeman
• Primary Examiner(s): Dorvil, Richemond
• Assistant Examiner(s): Nolan, Daniel
• Application Number:
  US09/634,794
• Time in Patent Office: 881 Days
• Field of Search: 704/251, 704/270.1, 704/275, 704/270, 704/231, 379/88.01, 379/216.01, 379/205.01, 379/406.03, 379/142-1-1, 370/389
• US Class Current: 704/275
• CPC Class Codes: G10L 17/00 Speaker identification or verification techniques
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2207/12 intelligent networks
• CPC Class Codes: H04M 3/42204 Arrangements at the exchange for service or number selection by voice at the terminal H04M1/27

Abstract

A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for storing identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the service in response to a communication from the telecommunications device, and an intelligent resource server in communication with the switch for receiving from the switch the communication from the telecommunications device and a message including the identifying information, for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message.

Claims

1. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:

a switch in communication with a telecommunications device associated with the telecommunications user for storing an identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device; and

an intelligent resource server in communication with the switch, wherein the intelligent resource server is for;

receiving from the switch the communication from the telecommunications device and a message including the identifying information;

playing an audible message for the telecommunications user in response to receiving the communication;

automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and

for

placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword, wherein the audible message contains the identifying information regarding the prior calling party and prompts the telecommunications user to place an outgoing communication to the prior calling party.

2. The network of claim 1, wherein the switch includes a switch of a central office in communication with the telecommunications device via a subscriber line.

3. The network of claim 1, wherein the switch includes a switch of a mobile switching center in communication with the telecommunications device via an air-interface communication scheme.

4. The network of claim 1, wherein the switch detects an originating trigger in response to a feature code entered by the telecommunications user from the telecommunications device.

5. The network of claim 1, further comprising a service control point in communication with the switch.

6. The network of claim 1, wherein the intelligent resource server is further for placing the outgoing communication to the prior calling party based on recognition of a predetermined DTMF character entered by the telecommunications user.

7. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:

a switch in communication with a telecommunications device associated with the telecommunications user for storing identifying information regarding a prior calling party to the telecommunications user, and for detecting a trigger specific to the telecommunications service in response to a communication from the telecommunications device;

a call processing module in communication with the switch, wherein the call processing module is for;

receiving from the switch the communication from the telecommunications device and a message including the identifying information; and

for

placing an outgoing communication to the prior calling party;

an enunciation module in communication with the call processing module for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place the outgoing communication to the prior calling party; and

an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message, wherein the call processing module places the outgoing communication to the prior calling party based on recognition of the predetermined keyword.

8. The network of claim 7, wherein the switch includes a switch of a central office in communication with the telecommunications device via a subscriber line.

9. The network of claim 7, wherein the switch includes a switch of a mobile switching center in communication with the telecommunications device via an air-interface communication scheme.

10. The network of claim 7, wherein the switch is further for detecting an originating trigger in response to a feature code entered by the telecommunications user from the telecommunications device.

11. The network of claim 7, further comprising a service control point in communication with the switch.

12. The network of claim 7, further comprising a DTMF decoder module in communication with the switch for recognizing a predetermined DTMF character entered by the telecommunications user in response to the audible message.

13. The network of claim 12, wherein the call processing module is further for placing the outgoing communication to the prior calling party based on recognition of the predetermined DTMF character by the DTMF decoder module.

14. An intelligent resource server for providing a telecommunications service with automatic speech recognition for a telecommunications user, comprising:

a call processing module, wherein the call processing module is for;

receiving from a switch in communication with a telecommunications device associated with the telecommunications user a communication from the telecommunications device and a message including identifying information relating to a prior calling party; and

for

placing an outgoing communication to the prior calling party;

an enunciation module in communication with the call processing module for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the prior calling party and prompting the telecommunications user to place the outgoing communication to the prior calling party; and

an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message, wherein the call processing module places the outgoing communication to the prior calling party based on recognition of the predetermined keyword.

15. The intelligent resource server of claim 14, further comprising a DTMF decoder module in communication with the switch for recognizing a predetermined DTMF character entered by the telecommunications user in response to the audible message.

16. The network of claim 15, wherein the call processing module is further for placing the outgoing communication to the prior calling party based on recognition of the predetermined DTMF character by the DTMF decoder module.

17. A method for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:

detecting a communication from the telecommunications user;

playing an audible message for the telecommunications user in response to detection of the communication, the audible message containing identifying information regarding a prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party;

recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and

placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword.

18. The method of claim 17, further comprising recognizing a predetermined DTMF character entered by the telecommunications user in response to the audible message.

19. The method of claim 17, further comprising placing the outgoing communication to the prior calling party based on recognition of the predetermined DTMF character.

20. A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, comprising:

means for detecting a communication from the telecommunications user;

means for playing an audible message for the telecommunications user in response to detection of the communication, the audible message containing identifying information regarding a prior calling party and prompting the telecommunications user to place an outgoing communication to the prior calling party;

means for recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message; and

means for placing the outgoing communication to the prior calling party based on recognition of the predetermined keyword.

21. The network of claim 20, further comprising means for recognizing a predetermined DTMF character entered by the telecommunications user in response to the audible message.

22. The network of claim 21, further comprising means for placing the outgoing communication to the prior calling party based on recognition of the predetermined DTMF character.

23. The network of claim 20, further comprising means for storing the identifying information regarding a prior calling party.