Method and apparatus for use of an application state storage system in interacting with on-line services

  • US 6,535,913 B2
  • Filed: 03/16/2001
  • Issued: 03/18/2003
  • Est. Priority Date: 10/31/1997
  • Status: Expired due to Term
First Claim
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1. A change and update system for existing orders in a network-based knowledgebase (KB) sales and service facility, comprising:

  • a user interface (UI) system executing on a client-side communication device for accessing the facility over the network;

    software at the facility for negotiating with the user interface; and

    a state component at the facility storing state data for the existing order at the facility, the state data including a summary of the order and information regarding allowable alterations and effects of alterations;

    characterized in that a user communicates through the user interface with the software at the facility, which negotiates changes to the existing order using data from the state component, and the software, as a result of the negotiation, updates the existing order at the facility with the negotiated changes, and further characterized in that the client-side user interface (UI) system contains only the appropriate control codes and display capabilities required for interaction with the facility for changing and updating the existing order at the facility.

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