Repair and maintenance support system and a car corresponding to the system

  • US 6,549,833 B2
  • Filed: 08/09/2002
  • Issued: 04/15/2003
  • Est. Priority Date: 05/08/2001
  • Status: Expired due to Fees
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First Claim
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1. A repair and maintenance support system comprising:

  • an onboard peripheral apparatus installed on a vehicle and having a failure detector;

    an onboard main controller installed on the vehicle and having a controller for managing vehicle information from said onboard peripheral apparatus; and

    a response center being capable of receiving information from said onboard main controller through wireless communication;

    wherein;

    said response center comprises a process controller, a first repair-reception database storing data regarding a failure based on failure information received from said onboard main controller, a first customer database storing data relating to customer-related matters, and a first remedy database storing data on failure remedies; and

    said process controller is configured to acquire information regarding a particular failure remedy from a second remedy database for storing data on remedies distributed by a vehicle manufacturer based on said failure information, and provide an instruction for a remedy by transmitting said information regarding the particular failure remedy, to a shop for carrying out the remedy instruction.

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