Computer-based method and apparatus for controlling, monitoring, recording and reporting telephone access

  • US 6,560,323 B2
  • Filed: 08/01/1997
  • Issued: 05/06/2003
  • Est. Priority Date: 04/19/1994
  • Status: Expired due to Term
First Claim
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1. A method of managing telephone activity provided by an institutional telephone system comprising a local exchange in an institution, the method comprising:

  • receiving a telephone number associated with a destination party outside the institutional telephone system'"'"'s local exchange over an institutional telephone from an institutional caller for placing a telephone call to the destination party;

    blocking the institutional telephone and while the institutional telephone is blocked;

    calling the telephone number associated with the destination party outside the institution;

    identifying the institutional caller to the destination party; and

    providing the destination party with call-accepting options and call-blocking directions, wherein the call-blocking directions describe how to block future calls from an institutional caller set that comprises at least one of the institutional caller, at least a portion of calling parties within the institution, or at least a portion of calling parties from within more than one institution.

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