Systems and methods for storing, delivering, and managing messages

• US 6,564,321 B2
• Filed: 04/23/2001
• Issued: 05/13/2003
• Est. Priority Date: 04/28/1995
• Status: Expired due to Term

• Current Assignee: Advanced Messaging Technologies, Inc. (J2 Global, Inc.)
• Original Assignee: NetOffice Solutions, LLC
• Inventors: Bobo, Charles R. II
• Primary Examiner(s): Peeso, Thomas R.
• Application Number:
  US09/840,759
• Publication Number:
  US 20010014910A1
• Time in Patent Office: 750 Days
• Field of Search: 713/165, 713/168, 713/200, 713/201
• US Class Current: 713/168
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/40 Support for services or applications
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/53316 Messaging centre selected by message originator
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53358 Message preview
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04N 1/00209 : Transmitting or receiving image data, e.g. facsimile data, via a computer, e.g. using e-mail, a computer network, the internet, I-fax
• CPC Class Codes: H04N 1/00212 : Attaching image data to computer messages, e.g. to e-mails
• CPC Class Codes: H04N 1/00214 : details of transmission
• CPC Class Codes: H04N 1/00217 : only involving computer data transmission protocols, e.g. SMTP, WAP or HTTP communication protocol aspects and techniques in packet data networks H04L69/00; network-specific arrangements or communication protocols supporting networked applications H04L67/00
• CPC Class Codes: H04N 1/0022 : involving facsimile protocols or a combination of facsimile protocols and computer data transmission protocols
• CPC Class Codes: H04N 1/00458 : Sequential viewing of a plurality of images, e.g. browsing or scrolling
• CPC Class Codes: H04N 1/32106 : separate from the image data, e.g. in a different computer file
• CPC Class Codes: H04N 1/324 : intermediate the transmitter and receiver terminals, e.g. at an exchange
• CPC Class Codes: H04N 1/32432 : in a particular memory file for retrieval by the user, e.g. in a facsimile mailbox
• CPC Class Codes: H04N 1/32438 : Informing the addressee of reception
• CPC Class Codes: H04N 1/4413 : involving the use of passwords, ID codes or the like, e.g. PIN
• CPC Class Codes: H04N 1/444 : to a particular document or image or part thereof
• CPC Class Codes: H04N 2201/0068 : Converting from still picture data
• CPC Class Codes: H04N 2201/0086 : Image transceiver H04N2201/0093 and H04N2201/0094 take precedence
• CPC Class Codes: H04N 2201/0093 : Facsimile machine H04N2201/0094 takes precedence
• CPC Class Codes: H04N 2201/3205 : of identification information, e.g. name or ID code H04N2201/3209 takes precedence
• CPC Class Codes: H04N 2201/3209 : of a telephone number
• CPC Class Codes: H04N 2201/3214 : of a date
• CPC Class Codes: H04N 2201/3215 : of a time or duration
• CPC Class Codes: H04N 2201/3216 : of a job size, e.g. a number of images, pages or copies, size of file, length of message
• CPC Class Codes: H04N 2201/3226 : of identification information or the like, e.g. ID code, index, title, part of an image, reduced-size image
• CPC Class Codes: H04N 2201/3243 : of type information, e.g. handwritten or text document
• CPC Class Codes: H04N 2201/3247 : Data linking a set of images to one another, e.g. sequence, burst or continuous capture mode
• CPC Class Codes: H04N 2201/3278 : Transmission
• CPC Class Codes: H04Q 2213/13034 : A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/1305 : Software aspects
• CPC Class Codes: H04Q 2213/13095 : PIN / Access code, authentication
• CPC Class Codes: H04Q 2213/13103 : Memory
• CPC Class Codes: H04Q 2213/13106 : Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13175 : Graphical user interface [GUI], WWW interface, visual indication
• CPC Class Codes: H04Q 2213/13204 : Protocols
• CPC Class Codes: H04Q 2213/13216 : Code signals, frame structure
• CPC Class Codes: H04Q 2213/13286 : Direct in-dialling in PBX, DDI
• CPC Class Codes: H04Q 2213/13292 : Time division multiplexing, TDM
• CPC Class Codes: H04Q 2213/13336 : Store & forward, messaging systems email H04Q2213/13375
• CPC Class Codes: H04Q 2213/13374 : Paging
• CPC Class Codes: H04Q 2213/13389 : LAN, internet
• CPC Class Codes: H04Q 2213/13405 : Dual frequency signaling, DTMF
• CPC Class Codes: Y10S 707/99939 : Privileged access

Abstract

A Message Storage and Deliver System (MSDS) is connected to the public switched telephone network (PSTN) and receives incoming calls with these calls being facsimile, voice, or data transmissions. The MSDS detects the type of call and stores the message signal in a database. The MSDS is also connected to the Internet and has a hyper-text transfer protocol deamon (HTTPD) for receiving requests from users. The HTTPD forwards requests for certain files or messages to a network server which transmits at least part of the message to the HTTPD and then to the user. In addition to requests for certain documents, the HTTPD may also receive a request in the form of a search query. The search query is forwarded from the HTTPD to an application program for conducting the search of the database. The results of the search are forwarded through the HTTPD to the user. The user may then select one or more files or messages from the search results and may save the search for later reference.

Claims

1. A method of receiving a document in a first format and for making the document available over a network operating on an Internet protocol wherein the first format is a non-Internet protocol, comprising:

receiving a first communication;

receiving a document contained as part of the first communication wherein the document is in the first format;

associating the document with at least one user;

storing the document in a database in accordance with the user associated with the document;

receiving a second communication over the network in the Internet protocol, the second communication being a request for at least part of the document;

making at least part of the document available in the Internet protocol; and

sending at least part of the document over the second network in the Internet protocol in response to the request.

2. The method as set forth in claim 1, wherein receiving the communication in the first format comprises receiving a voice message over a telephone network.

3. The method as set forth in claim 1, wherein receiving the communication in the first format comprises receiving a facsimile message over a telephone network.

4. The method as set forth in claim 1, wherein receiving the communication in the first format comprises receiving a computer file over a telephone network.

5. The method as set forth in claim 1, wherein associating the document comprises associating the document to a business.

6. The method as set forth in claim 1, wherein associating the document comprises associating the document to a division of a business.

7. The method as set forth in claim 1, wherein associating the document comprises associating the document to a group of individuals.

8. The method as set forth in claim 1, wherein associating the document comprises associating the document to an individual.

9. The method as set forth in claim 1, wherein associating the document comprises associating the document based on an address contained as part of the first communication.

10. The method as set forth in claim 1, wherein receiving the second communication comprises receiving the second communication from the user.

11. The method as set forth in claim 1, wherein storing the document comprises storing in the database a data entry having a plurality of fields related to the document.

12. The method as set forth in claim 1, further comprising receiving a search query for the document and returning results of the query.

13. The method as set forth in claim 1, wherein receiving the document comprises receiving a voice message and the method further comprises translating the voice message into another language.

14. The method as set forth in claim 1, further comprising notifying the user after receiving the document.

15. The method as set forth in claim 1, wherein sending comprises sending at least part of the document in XML.

16. The method as set forth in claim 1, wherein sending comprises sending at least part of the document to a hand-held device.

17. The method as set forth in claim 1, wherein the second network comprises the Internet.

18. The method as set forth in claim 1, wherein the second network comprises an intranet.

19. The method as set forth in claim 1, wherein receiving the second communication with the request for at least part of the document is preceded by using an inbox to show documents associated with the user.

20. The method as set forth in claim 1, wherein sending comprises sending at least part of the document to the user through a browser.

21. The method as set forth in claim 1, further comprising checking that the user has access to the document prior to sending at least part of the document to the user.

22. A method of storing documents on behalf of a plurality of users and for providing the users access to the documents over a network operating on an Internet protocol, comprising:

receiving the documents from the users, wherein the documents are of multiple types;

associating the documents with their corresponding users;

storing the documents for the plurality of users, the documents being stored based on associations with their corresponding users;

assigning access control to the documents whereby individuals are defined to have certain access rights to the documents;

creating in-boxes for individuals, an in-box for use in showing documents that an individual has been assigned certain rights;

making in-boxes available to the individuals over the network operating on the Internet protocol, wherein individuals can use a browser to see their documents;

receiving requests directed to the documents, the requests being sent through the network operating on the Internet protocol;

checking the access control for the individuals to make sure that the individuals have the proper rights for the requests; and

sending at least part of the documents associated with the requests to the individuals over the network in the Internet protocol;

wherein individuals are able to access a plurality of documents of different types over the network in the Internet protocol using the browser.

23. The method as set forth in claim 22, wherein receiving the documents comprise receiving the documents over a telephone network.

24. The method as set forth in claim 22, wherein receiving the documents comprise receiving the documents from a computer.

25. The method as set forth in claim 22, wherein storing the documents comprises storing the documents in a relational database.

26. The method as set forth in claim 22, wherein creating the in-boxes comprises listing all documents of a particular type received for the corresponding individual.

27. The method as set forth in claim 22, wherein assigning access control and checking the access control comprise granting access to a set of documents only to individuals of a company.

28. The method as set forth in claim 22, wherein assigning access control and checking the access control comprise granting access to a set of documents only to individuals of a division for a company.

29. The method as set forth in claim 22, wherein assigning access control and checking the access control comprise granting access to a set of documents only to a group of individuals.

30. The method as set forth in claim 22, wherein assigning access control and checking the access control comprise granting access to a set of documents only to one individual.

31. The method as set forth in claim 22, wherein assigning access control and checking the access control comprises identifying an individual seeking access to one of the documents.

32. The method as set forth in claim 22, further comprising receiving a new document for one individual and notifying the one individual that the new document has been received.

33. The method as set forth in claim 22, wherein receiving the documents includes receiving one document from a first individual and wherein sending at least part of the document comprises sending at least part of the one document to a second individual.

34. A method of providing an electronic file delivery and storage service operating in an electronic computer data network including the Internet network, for sending the electronic file to a recipient, comprising:

providing a server for uploading the electronic file from a sending computer and for downloading the electronic file to a receiving computer;

providing a computer storage and database associated with the server;

the server accepting a connection with the sending computer using an electronic data transmission protocol;

the server receiving first recipient identifying information via the connection with the sending computer;

the server uploading the electronic file via the connection with the sending computer, the electronic file transmitted over the connection using the electronic data transmission protocol;

the server determining file identifying information for the electronic file;

the server storing the electronic file in the computer storage, and associating in the database the electronic file with the file identifying information and the first recipient identifying information;

the server generating a delivery notification for the recipient containing delivery notification information based on the file identifying information, and sending the delivery notification to the recipient using an address associated with the recipient based on the first recipient identifying information;

the server accepting a connection with the receiving computer, initiated by the recipient in response to the delivery notification, using the Internet protocol;

the server receiving second recipient identifying information via the connection with the receiving computer, using the Internet protocol;

the server using the second recipient identifying information from the receiving computer to grant access to information associated with the recipient,

the server transmitting to the receiving computer, via the connection with the receiving computer, the information associated with the recipient, using the Internet protocol;

the server accepting a request from the receiving computer, via the connection with the receiving computer, initiated by the recipient in response to the transmitted information associated with the recipient, using the Internet protocol;

the server accessing the electronic file from the computer storage in response to the request; and

the server downloading at least a portion of the electronic file to the receiving computer via the connection with the receiving computer, using the Internet protocol.

35. The method of claim 34, wherein the electronic file comprises a facsimile image file.

36. The method of claim 34, wherein the electronic file comprises an audio file.

37. The method of claim 34, wherein the electronic file comprises a data file.

38. The method of claim 34, wherein the delivery notification comprises an e-mail message transmitted via the Internet.

39. The method of claim 34, wherein the delivery notification comprises a pager message.

40. The method of claim 34, wherein receiving the first recipient identifying information via the connection with the sending computer comprises receiving the address associated with the recipient.

41. The method of claim 34, wherein receiving the second recipient identifying information via the connection with the receiving computer comprises receiving a recipient identifier and password from the receiving computer, and further comprising the server using the recipient identifier and password to grant access to the electronic file by using the database to authenticate the recipient based on the recipient identifier and password.

42. The method of claim 41, further comprising the server, after authenticating the recipient, transmitting to the receiving computer, via the connection with the receiving computer, displayable data formatted in a mixed media page layout language for providing textual description of the electronic file delivery and storage service, for providing the option of opening an account with the service, and for providing the option of accessing an established account with the service.

43. The method of claim 34, further comprising the server receiving sender identifying information via the connection with the sending computer, and wherein the delivery notification information comprises information based on the sender identifying information.

44. The method of claim 34, wherein the information associated with the recipient transmitted to the receiving computer comprises a list of electronic files associated with the recipient;

further comprising the server using the second recipient identifying information from the receiving computer to retrieve from the database the list of electronic files associated with the recipient; and

wherein the request is initiated by the recipient in response to the transmitted list of electronic files.

45. The method of claim 44, wherein the transmitted list of electronic files is formatted in a mixed media page layout language.

46. The method of claim 45, wherein the transmitted list of electronic files is formatted in the HTML language.

47. The method of claim 45, wherein the transmitted list of electronic files comprises a textual description of each electronic file and an associated reference to each electronic file.

48. The method of claim 47, wherein the reference comprises a command for accessing the associated electronic file, the command includes command information based on the file identifying information for the associated electronic file, the request is initiated by the recipient selecting the reference, the request includes the command, and the server executes the command in response to the request, using the command information to access the electronic file.

49. A method of providing an electronic file delivery and storage service operating in an electronic computer data network including the Internet network, for sending the electronic file to a recipient, comprising:

providing a server for uploading the electronic file from a sending computer and for downloading the electronic file to a receiving computer;

providing a computer storage and database associated with the server;

the server accepting a connection with the sending computer using an electronic data transmission protocol;

the server receiving first recipient identifying information via the connection with the sending computer;

the server uploading the electronic file via the connection with the sending computer, the electronic file transmitted over the connection using the electronic data transmission protocol;

the server determining file identifying information for the electronic file;

the server storing the electronic file in the computer storage, and associating in the database the electronic file with the file identifying information and the first recipient identifying information;

the server generating a delivery notification for the recipient containing delivery notification information based on the file identifying information, and sending the delivery notification to the recipient using an address associated with the recipient based on the first recipient identifying information;

the server accepting a connection with the receiving computer, initiated by the recipient in response to the delivery notification, using the Internet protocol;

the server receiving second recipient identifying information and document identifying information via the connection with the receiving computer, using the Internet protocol;

the server accessing the electronic file from the computer storage based on the second recipient identifying information and document identifying information; and

the server downloading at least a portion of the electronic file to the receiving computer via the connection with the receiving computer, using the Internet protocol.

50. The method of claim 49, wherein the electronic file comprises a facsimile image file.

51. The method of claim 49, wherein the electronic file comprises an audio file.

52. The method of claim 49, wherein the electronic file comprises a data file.

53. The method of claim 49, wherein the delivery notification comprises an e-mail message transmitted via the Internet.

54. The method of claim 49, wherein the delivery notification comprises a pager message.

55. The method of claim 49, wherein receiving the first recipient identifying information via the connection with the sending computer comprises receiving the address associated with the recipient.

56. The method of claim 49, wherein receiving the second recipient identifying information via the connection with the receiving computer comprises receiving a recipient identifier and password from the receiving computer, and further comprising the server using the recipient identifier and password to grant access to the electronic file by using the database to authenticate the recipient based on the recipient identifier and password.

57. The method of claim 56, further comprising the server, after authenticating the recipient, transmitting to the receiving computer, via the connection with the receiving computer, displayable data formatted in a mixed media page layout language for providing textual description of the electronic file delivery and storage service, for providing the option of opening an account with the service, and for providing the option of accessing an established account with the service.

58. The method of claim 49, further comprising the server receiving sender identifying information via the connection with the sending computer, and wherein the delivery notification information comprises information based on the sender identifying information.

59. The method of claim 49, wherein the delivery notification comprises a reference, and wherein the server receiving the document identifying information via the connection with the receiving computer comprises receiving the reference from the receiving computer, via the connection with the receiving computer, initiated by the recipient in response to selection of the reference by the recipient, using the Internet protocol.

60. The method of claim 59, wherein the reference comprises a command for accessing the electronic file, the command includes command information based on the file identifying information, and the server executes the command in response to receiving the reference, using the command information to access the electronic file.

61. An electronic file delivery and storage service system operating in an electronic computer data network including the Internet network, adapted for sending an electronic file to a recipient, comprising:

a server adapted for uploading the electronic file from a sending computer and adapted for downloading the electronic file to a receiving computer;

a computer storage and database associated with the server;

the server adapted for accepting a connection with the sending computer using an electronic data transmission protocol;

the server adapted for receiving first recipient identifying information via the connection with the sending computer;

the server adapted for uploading the electronic file via the connection with the sending computer, the electronic file transmitted over the connection using the electronic data transmission protocol;

the server adapted for determining file identifying information for the electronic file;

the server adapted for storing the electronic file in the computer storage, and adapted for associating in the database the electronic file with the file identifying information and the first recipient identifying information;

the server adapted for generating a delivery notification for the recipient containing delivery notification information based on the file identifying information, and adapted for sending the delivery notification to the recipient using an address associated with the recipient based on the first recipient identifying information;

the server adapted for accepting a connection with the receiving computer, initiated by the recipient in response to the delivery notification, using an Internet protocol;

the server adapted for receiving second recipient identifying information via the connection with the receiving computer, using the Internet protocol;

the server adapted for using the second recipient identifying information from the receiving computer to grant access to information associated with the recipient,

the server adapted for transmitting to the receiving computer, via the connection with the receiving computer, the information associated with the recipient, using the Internet protocol;

the server adapted for accepting a request from the receiving computer, via the connection with the receiving computer, initiated by the recipient in response to the transmitted information associated with the recipient, using the Internet protocol;

the server adapted for accessing the electronic file from the computer storage in response to the request; and

the server adapted for downloading at least a portion of the electronic file to the receiving computer via the connection with the receiving computer, using the Internet protocol.

62. The system of claim 61, wherein the electronic file comprises a facsimile image file.

63. The system of claim 61, wherein the electronic file comprises an audio file.

64. The system of claim 61, wherein the electronic file comprises a data file.

65. The system of claim 61, wherein the delivery notification comprises an e-mail message transmitted via the Internet.

66. The system of claim 61, wherein the delivery notification comprises a pager message.

67. The system of claim 61, wherein receiving the first recipient identifying information via the connection with the sending computer comprises receiving the address associated with the recipient.

68. The system of claim 61, wherein receiving the second recipient identifying information via the connection with the receiving computer comprises receiving a recipient identifier and password from the receiving computer, and further comprising the server adapted for using the recipient identifier and password to grant access to the electronic file by using the database to authenticate the recipient based on the recipient identifier and password.

69. The system of claim 68, further comprising the server adapted for, after authenticating the recipient, transmitting to the receiving computer, via the connection with the receiving computer, displayable data formatted in a mixed media page layout language for providing textual description of the electronic file delivery and storage service, for providing the option of opening an account with the service, and for providing the option of accessing an established account with the service.

70. The system of claim 61, further comprising the server adapted for receiving sender identifying information via the connection with the sending computer, and wherein the delivery notification information comprises information based on the sender identifying information.

71. The system of claim 61, wherein the information associated with the recipient transmitted to the receiving computer comprises a list of electronic files associated with the recipient;

further comprising the server adapted for using the second recipient identifying information from the receiving computer to retrieve from the database the list of electronic files associated with the recipient; and

wherein the request is initiated by the recipient in response to the transmitted list of electronic files.

72. The system of claim 71, wherein the transmitted list of electronic files is formatted in a mixed media page layout language.

73. The system of claim 72, wherein the transmitted list of electronic files is formatted in the HTML language.

74. The system of claim 72, wherein the transmitted list of electronic files comprises a textual description of each electronic file and an associated reference to each electronic file.

75. The system of claim 74, wherein the reference comprises a command for accessing the associated electronic file, the command includes command information based on the file identifying information for the associated electronic file, the request is initiated by the recipient selecting the reference, the request includes the command, and the server is adapted for executing the command in response to the request, using the command information to access the electronic file.

76. An electronic file delivery and storage service system operating in an electronic computer data network including the Internet network, adapted for sending an electronic file to a recipient, comprising:

a server adapted for uploading the electronic file from a sending computer and adapted for downloading the electronic file to a receiving computer;

a computer storage and database associated with the server;

the server adapted for accepting a connection with the sending computer using an electronic data transmission protocol;

the server adapted for receiving first recipient identifying information via the connection with the sending computer;

the server adapted for uploading the electronic file via the connection with the sending computer, the electronic file transmitted over the connection using the electronic data transmission protocol;

the server adapted for determining file identifying information for the electronic file;

the server adapted for storing the electronic file in the computer storage, and adapted for associating in the database the electronic file with the file identifying information and the first recipient identifying information;

the server adapted for generating a delivery notification for the recipient containing delivery notification information based on the file identifying information, and adapted for sending the delivery notification to the recipient using an address associated with the recipient based on the first recipient identifying information;

the server adapted for accepting a connection with the receiving computer, initiated by the recipient in response to the delivery notification, using an Internet protocol;

the server adapted for receiving second recipient identifying information and document identifying information via the connection with the receiving computer, using the Internet protocol;

the server adapted for accessing the electronic file from the computer storage based on the second recipient identifying information and document identifying information; and

the server adapted for downloading at least a portion of the electronic file to the receiving computer via the connection with the receiving computer, using the Internet protocol.

77. The system of claim 76, wherein the electronic file comprises a facsimile image file.

78. The system of claim 76, wherein the electronic file comprises an audio file.

79. The system of claim 76, wherein the electronic file comprises a data file.

80. The system of claim 76, wherein the delivery notification comprises an e-mail message transmitted via the Internet.

81. The system of claim 76, wherein the delivery notification comprises a pager message.

82. The system of claim 76, wherein receiving the first recipient identifying information via the connection with the sending computer comprises receiving the address associated with the recipient.

83. The system of claim 76, wherein receiving the second recipient identifying information via the connection with the receiving computer comprises receiving a recipient identifier and password from the receiving computer, and further comprising the server adapted for using the recipient identifier and password to grant access to the electronic file by using the database to authenticate the recipient based on the recipient identifier and password.

84. The system of claim 83, further comprising the server adapted for, after authenticating the recipient, transmitting to the receiving computer, via the connection with the receiving computer, displayable data formatted in a mixed media page layout language for providing textual description of the electronic file delivery and storage service, for providing the option of opening an account with the service, and for providing the option of accessing an established account with the service.

85. The system of claim 76, further comprising the server adapted for receiving sender identifying information via the connection with the sending computer, and wherein the delivery notification information comprises information based on the sender identifying information.

86. The system of claim 76, wherein the delivery notification comprises a reference, and wherein the server adapted for receiving the document identifying information via the connection with the receiving computer comprises the server adapted for receiving the reference from the receiving computer, via the connection with the receiving computer, initiated by the recipient in response to selection of the reference by the recipient, using the Internet protocol.

87. The system of claim 86, wherein the reference comprises a command for accessing the electronic file, the command includes command information based on the file identifying information, and the server is adapted for executing the command in response to receiving the reference, using the command information to access the electronic file.