Assisted personal communication system and method
First Claim
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1. A method comprising:
- receiving a request, the request having an urgency, for assistance at a remote location from a monitored person unable to classify the urgency of the request;
classifying the urgency based on information received with the request;
if the urgency of the request is of a first classification, then attempting to establish bidirectional communication with a first contact selected from a plurality of contacts for the monitored person;
if the urgency of the request is of the first classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, then attempting to establish bidirectional communication with a second contact selected from the plurality of contacts;
if the urgency of the request is of a second classification, then attempting to establish bidirectional communication with the first contact;
if the urgency of the request is of the second classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, then attempting to establish bidirectional communication with a second contact selected from the plurality of contacts;
if the urgency of the request is of the second classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, and if the attempt to establish bidirectional communication with the second contact is unsuccessful, then contacting a public safety answering point; and
if the urgency of the request is of a third classification, then contacting the public safety answering point.
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Abstract
A personal communications system which may be used for a variety of emergency and non-emergency situations using two-way communication devices and a bidirectional communication network. In one application two-way pagers are adapted for use in the system. In one application cellular devices are adapted for use in the system. In one application an assisted living response center is established using various embodiments of the present personal communications system. The system provides multiple levels of prioritization. One embodiment provides a method for receiving, evaluating and responding to calls received from a subscriber.
188 Citations
28 Claims
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1. A method comprising:
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receiving a request, the request having an urgency, for assistance at a remote location from a monitored person unable to classify the urgency of the request;
classifying the urgency based on information received with the request;
if the urgency of the request is of a first classification, then attempting to establish bidirectional communication with a first contact selected from a plurality of contacts for the monitored person;
if the urgency of the request is of the first classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, then attempting to establish bidirectional communication with a second contact selected from the plurality of contacts;
if the urgency of the request is of a second classification, then attempting to establish bidirectional communication with the first contact;
if the urgency of the request is of the second classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, then attempting to establish bidirectional communication with a second contact selected from the plurality of contacts;
if the urgency of the request is of the second classification, and if the attempt to establish bidirectional communication with the first contact is unsuccessful, and if the attempt to establish bidirectional communication with the second contact is unsuccessful, then contacting a public safety answering point; and
if the urgency of the request is of a third classification, then contacting the public safety answering point. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A method comprising:
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receiving a plurality of contact numbers for each of a plurality of dependents, each of the dependents located at a different place and each contact number associated with an authority for a dependent;
receiving a message of benefit to a particular dependent selected from the plurality of dependents, the message received at a location remote from the particular dependent;
determining a priority of the message;
if the message is of a low priority, then attempting to obtain instructions using a contact number selected from the plurality of contact numbers for the particular dependent;
if the message is of a medium priority, then attempting to obtain instructions using a contact number selected from the plurality of contact numbers for the particular dependent;
if the message is of the medium priority and if unable to obtain instructions, then reporting the message to a public safety answering point; and
if the message is of a high priority, then reporting the message to the public safety answering point. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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Specification