Telephonic-interface statistical analysis system

CAFC
  • US 6,678,360 B1
  • Filed: 08/25/2000
  • Issued: 01/13/2004
  • Est. Priority Date: 07/10/1985
  • Status: Expired due to Fees
First Claim
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1. A method to be utilized with a telephone facility for on-line handling of customer data contained in a memory in accordance with a select operating format and under control of a computer associated with the memory, comprising the steps of:

  • receiving incoming calls from callers;

    receiving called terminal digital data (DNIS) signals automatically provided by said telephone facility relating to an incoming call to identify said select operating format from a plurality of distinct operating formats and for also receiving caller telephone number data from said telephone facility;

    testing the caller telephone number data against negative file data to limit access to at least a portion of the select operating format;

    providing an operator terminal for use by a person to facilitate caller communication via the person through the telephone facility;

    connecting an incoming call by a caller to said operator terminal under control of the computer based on a condition, said caller telephone number data being stored in said memory such that said computer in accordance with said select operating format is capable of accessing said customer data on a selected customer which has a telephone number corresponding to said caller telephone number data automatically provided from said telephone facility;

    said computer visually displaying said customer data on a selected customer and said operator terminal capable of providing data entries to said memory; and

    updating said customer data on a selected customer contained in the memory by incorporating said data entries into said customer data.

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