Computer integrated telecommunications systems and methods

• US 6,681,001 B1
• Filed: 08/10/1998
• Issued: 01/20/2004
• Est. Priority Date: 02/14/1996
• Status: Expired due to Fees

• Current Assignee: Avaya Incorporated
• Original Assignee: Nortel Networks Limited (Nortel Networks Corporation)
• Inventors: Staudaher, Steven M., Newman, Michael J., Clayton, John B.
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/131,521
• Time in Patent Office: 1,989 Days
• Field of Search: 379/67.1, 379/93.05, 379/93.06, 379/93.07, 379/165, 379/166, 379/225, 379/229, 379/233, 379/242, 379/284, 379/399.01, 379/399.02, 710/100, 710/101, 370/359, 370/908
• US Class Current: 379/93.05
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04Q 2213/13031 Pulse code modulation, PCM
• CPC Class Codes: H04Q 2213/13034 A/D conversion, code compression/expansion
• CPC Class Codes: H04Q 2213/1305 Software aspects
• CPC Class Codes: H04Q 2213/13093 Personal computer, PC
• CPC Class Codes: H04Q 2213/13103 Memory
• CPC Class Codes: H04Q 2213/13106 Microprocessor, CPU
• CPC Class Codes: H04Q 2213/13209 ISDN
• CPC Class Codes: H04Q 2213/1322 PBX
• CPC Class Codes: H04Q 2213/13292 Time division multiplexing, TDM
• CPC Class Codes: H04Q 2213/13389 LAN, internet
• CPC Class Codes: H04Q 3/625 Arrangements in the private branch exchange

Abstract

Computer integrated telecommunication systems are disclosed that provide a message exchange interface that transfers data and control requests generated by applications running on a computer system directly to a telecommunications unit that is adapted to respond to the data and control requests generated by these application programs. In particular, PBX systems are disclosed that include message exchange interfaces that provide fault tolerant operation and that directly map application programs running on a computer system into the controller element of the PBX system. Further systems are disclosed that provide message exchange interfaces that allow the efficient transfer of audio signals between a computer system and a telecommunication unit.

Claims

1. A PBX system implemented on a printed circuit board and adapted for interfacing to a server of a computer network, comprising

a carrier interface for coupling to a plurality of carrier lines suitable for transmitting signals, including power, to at least one telephone handset,

a subscriber interface for coupling to a plurality of subscriber lines, each of said subscriber lines suitable for transmitting signals to said at least one telephone handset,

a server interface having a bus port adapted for connecting to a bus slot of said server to form a data path with said server,

a controller element in electrical circuit with said bus port for transferring message units across said data path and for generating control signals responsive to said message units, and

a switch element coupled to said carrier interface and said subscriber interface and said controller element for establishing circuits between said carrier lines and said subscriber lines in response to said control signals.

2. A system according to claim 1 wherein said carrier interface comprises a trunk interface for coupling to a trunk line.

3. A system according to claim 1 wherein said subscriber interface comprises a subscriber loop interface for coupling to a plurality of extension lines.

4. A system according to claim 1 wherein said controller element includes a processor element and is connected to a memory element having a calling interface element for operating said processor element to generate said control signals responsive to said message units.

5. A system according to claim 4 wherein each said message unit includes a message-type signal and said calling interface element includes a switch element responsive to said message-type signal for generating said control signals.

6. A system according to claim 4 wherein said calling interface element is adapted to operate said controller element responsive to CSTA (Computer Supported Telephony Application) compliant message units.

7. A system according to claim 4 wherein said calling interface includes means for generating message units for transfer to said server interface.

8. A system according to claim 7 wherein said means for generating message units includes means for generating CSTA (Computer Supported Telephony Application) compliant message units.

9. A system according to claim 4 wherein said memory element stores said calling interface element in a memory as embedded code.

10. A system according to claim 1 further comprising an exchange interface for coupling to a second system for exchanging message units between plural systems.

11. A system according to claim 10 wherein said exchange interface includes an SCSA (Signal Computing System Architecture) interface for providing a daisy chain interface among plural systems.

12. A system according to claim 1 wherein said controller element includes audio data transfer means for transferring data representative of audio signals to said server.

13. A system according to claim 1 wherein said controller element further includes a memory element for storing a call control program element for controlling said switch element to implement a set of telecommunication functions.

14. A system according to claim 13 further comprising an onboard power supply element for supplying power to said controller element for fault tolerant operation.

15. A network server system, comprising

a message bus for carrying message units to a server,

a branch exchange element having

a server interface element for controlling the transfer of said message units across said message bus,

a bus port connected to said message bus for forming a data path,

a trunk interface for coupling to one or more trunk lines,

a subscriber loop interface for coupling to a plurality of extension lines to carry signals to at least one telephone handset,

a controller element in electrical circuit with said bus port for transferring said message units across said data path and for generating control signals responsive to said message units,

a switch element, in electrical circuit with said controller element, for establishing, responsive to said control signals generated by said controller element, circuits between said plural extension lines and said trunk line.

16. A network server system according to claim 15 further including:

an audio element for transferring voice messages to said trunk interface or said subscriber loop interface, and coupled to a memory for storing said voice messages.

17. A network server system according to claim 15 further including:

a computer processor for executing computer software including a server telephony software application program.

18. A network server system according to claim 17 further including:

a network interface for communicating telephony information from said network server system to a remote computer system.

19. A network server system according to claim 18 wherein said remote computer system includes a client telephony application computer program for sending said telephony information to said server telephony software application program.

20. A network server system according to claim 18 wherein said remote computer system includes a client telephony application computer program for receiving said telephony information from said server telephony software application program.

21. A network server system according to claim 20 wherein said telephony information is CSTA (Computer Supported Telephony Application) compliant.