Obtaining on-demand goods and services using video telephony

• US 6,690,407 B1
• Filed: 01/28/2002
• Issued: 02/10/2004
• Est. Priority Date: 10/16/2001
• Status: Expired due to Fees

• Current Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Yu, Terry T., Diaz, Charles, Parker, Benjamin J., Werner, Shane R., Frederick, Terry M.
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US10/058,517
• Time in Patent Office: 743 Days
• Field of Search: 348/14-1-, 348/14.1, 348/14-1-, 709/204, 709/203, 709/217, 709/218, 705/26, 370/352, 379/93.12, 379/90.01, 379/265.01
• US Class Current: 348/14.01
• CPC Class Codes: H04L 61/10 of different types
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04N 7/147 Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals selecting H04Q

Abstract

A combined telephonic/computerized on-demand ordering system for goods or services employs a computer network communication session that is established automatically in response to a telephone call made from a requestor to a provider. The computer network data call can provide video images synchronized to menu selections presented by an automated telephone response system.

Claims

1. A method of acquiring goods or services from a provider, said method comprising the steps of:

a requester dialing a telephone number of said provider to establish a telephone call over a public switched telephone network;

inputting said telephone number to a first computer accessible to said requestor, said first computer being connected to a computer network;

transmitting said telephone number to a central server within said computer network;

maintaining within said central server a database of registered providers, their telephone numbers, and IP addresses of provider computers;

checking said database for said dialed telephone number;

if said dialed telephone number is found, then establishing a data call between said first computer and a provider computer identified by said database;

transmitting within said data call video images concerning said goods or services;

said requester indicating a selection of one of said goods or services.

2. The method of claim 1 further comprising the step of:

said provider delivering said chosen good or service to said requestor.

3. The method of claim 1 wherein said video images include at least one initial image selected in response to said dialed telephone number.

4. The method of claim 1 wherein said video images include browsed images selected by said requester.

5. The method of claim 4 wherein said browsed images are selected in response to selection signals transmitted by said requester over said telephone call.

6. The method of claim 5 wherein said selection signals are comprised of DTMF tones.

7. The method of claim 5 wherein said selection signals are comprised of spoken commands.

8. The method of claim 5 wherein said selection signals include an order signal for indicating said selected good or service.

9. The method of claim 4 wherein said browsed images are selected in response to selection signals transmitted by said requester over said data call.

10. The method of claim 1 wherein a service is selected and wherein said telephone call is terminated and then said selected service is provided as an electronic transmission to said requestor.

11. The method of claim 10 wherein said electronic transmission is made over said computer network.

12. The method of claim 10 wherein said data call is terminated and said electronic transmission is made independently of said computer network.

13. The method of claim 1 further comprising the step of:

said provider obtaining billing information corresponding to said requester from said central server.

14. The method of claim 1 wherein a plurality of requestors establish respective data calls with said provider computer simultaneously, said method further comprising the steps of:

said provider computer capturing respective requester telephone numbers; and

associating a respective data call and a respective telephone call in response to a respective association between an IP address and a respective requestor telephone number maintained in said central server.

15. A method of acquiring goods or services from a provider, said method comprising the steps of:

a requestor dialing a telephone number of said provider to establish a telephone call over a public switched telephone network with a computerized ordering system;

said provider ordering system capturing a requestor telephone number from which said requester established said telephone call;

transmitting said requester telephone number to a central server within said computer network;

maintaining within said central server a database of registered users, their telephone numbers, and IP addresses of requester computers;

checking said database for said requestor telephone number;

if said requester telephone number is found, then establishing a data call between said computerized ordering system and a requestor computer identified by an IP address in said database;

transmitting within said data call video images concerning said goods or services;

said requester indicating a selection of one of said goods or services; and

said provider delivering said chosen good or service to said requester.

16. The method of claim 15 wherein said requester telephone number is captured from automatic number identification (ANI) data from said public switched telephone network.

17. The method of claim 15 wherein said requester telephone number is captured by the steps of:

prompting said requester for said requester telephone number; and

said requester transmitting audio data over said telephone call identifying said requestor telephone number.

18. The method of claim 17 wherein said audio data is comprised of DTMF tones.

19. Apparatus for responding to a telephone call made to a predetermined telephone number by a requester of goods or services, said requester having a first computer coupled to an internetwork, said apparatus comprising:

an automated telephone response system for automatically answering said telephone call and presenting a menu of selections corresponding to said goods or services in response to selection signals received during said telephone call;

a network interface coupled to said internetwork for communicating with a central server within said internetwork, said central server containing a database of registered providers with their respective telephone numbers and respective IP addresses of provider computers, said database including an IP address assigned to said network interface and said predetermined telephone number;

a data call client communicating through said network interface with said central server to establish a data call between said apparatus and said first computer; and

a video image database synchronized to said menu of selections for presenting video images related to said goods or services to assist said requester in a selection.

20. The apparatus of claim 19 further comprising:

a content server for providing a selected service to said requestor via said internetwork.

21. The apparatus of claim 19 wherein said automated telephone response system is responsive to selection signals provided as DTMF tones within said telephone call.

22. The apparatus of claim 19 wherein said automated telephone response system is responsive to selection signals provided as spoken commands within said telephone call.

23. The apparatus of claim 19 wherein said automated telephone response system is responsive to selection signals provided as computer commands within said data call.

24. The apparatus of claim 19 further comprising:

a billing system for obtaining payment from said requester for said selected good or service, said billing system communicating with said central server to obtain billing information corresponding to said requestor.

25. Apparatus for responding to a telephone call made to a predetermined telephone number by a requester of goods or services, said requester having a first computer coupled to an internetwork, said apparatus comprising:

an automated telephone response system for automatically answering said telephone call and presenting a menu of selections corresponding to said goods or services in response to selection signals received during said telephone call;

a central server coupled to said internetwork containing a database of registered providers with their respective telephone numbers and respective IP addresses of provider computers, said database including an IP address assigned to said network interface and said predetermined telephone number;

a network interface coupled to said internetwork for communicating with said central server;

a data call client communicating through said network interface with said central server to establish a data call between said apparatus and said first computer; and

a video image database synchronized to said menu of selections for presenting video images related to said goods or services to assist said requester in a selection.