Integrating live chat into an online credit card application

  • US 6,718,313 B1
  • Filed: 06/15/2000
  • Issued: 04/06/2004
  • Est. Priority Date: 11/03/1998
  • Status: Expired due to Term
First Claim
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1. A method of providing on line chat help to an applicant comprising:

  • inserting an application identifier and a chat applet into a web page; and

    sending the web page to the applicant;

    wherein the chat applet is configured to determine based on an event that the applicant could benefit from online chat and, upon such determination, to send a request to a chat server for a connection and to include the application identifier with the request;

    wherein the event is a period of time expiring without an action from the applicant.

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