Method and system for managing message pacing

• US 6,732,185 B1
• Filed: 07/24/2000
• Issued: 05/04/2004
• Est. Priority Date: 07/24/2000
• Status: Expired due to Term

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Vignette Corporation (Open Text Corporation)
• Inventors: Reistad, Brian
• Primary Examiner(s): Jean, Frantz B.
• Application Number:
  US09/621,719
• Time in Patent Office: 1,380 Days
• Field of Search: 709/238-244, 709/232, 709/206, 709/207, 379/88.22, 379/88.26
• US Class Current: 709/238
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/1859 adapted to provide push services, e.g. data channels
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements
• CPC Class Codes: H04L 67/62 Establishing a time schedule for servicing the requests
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]

Abstract

A system for managing message volume and timing, which permits messages from multiple sources to be spaced apart over time, with the pacing controlled in part by the type or priority of the message. The system permits the volume of messages to be reduced by aggregating messages according to a set of rules and by discarding or delaying messages that are sufficiently similar and sent too close together. In addition, the system allows message sources to be notified when a recipient has not received a message within a designated time period. The system can be implemented as a centralized pacing system or through use of a data storage system accessible by the message sources.

Claims

1. A method for managing electronic messages comprising the steps of:

storing for one or more message recipients message managing information, wherein the message managing information includes counting or timing information used in determining when to deliver electronic messages from a pacing system to each of the recipients;

receiving from a message source a request for information about one of the recipients;

using the message management information to send to the requesting message source the requested information;

receiving from the message source a request to update the message managing information; and

updating the counting or timing information of the message managing information in response to the update request.

2. The method of claim 1, wherein the message managing information includes for each of the message recipients a date that an electronic message was last sent to the recipient.

3. The method of claim 2, wherein the message managing information further includes for each of the message recipients a message timing interval.

4. The method of claim 2, wherein the step of receiving a request for information includes receiving a request for the date that an electronic message was last sent to the recipient.

5. A method for managing messages comprising the steps of:

receiving at a pacing system at least two different messages intended for a recipient from one or more sources; and

spacing delivery of the at least two different messages over a same channel to the recipient according to a pacing algorithm, wherein spacing delivery is performed after receiving the at least two different messages.

6. The method of claim 5, wherein:

each of the at least two different messages includes a priority; and

the step of spacing delivery includes spacing delivery of the at least two different messages to the recipient according to a pacing algorithm that considers the priorities of the messages.

7. The method of claim 5, wherein:

a first message of the at least two different messages includes an expiration date;

the method further comprises determining that the first message should be delivered before the expiration date of the first message; and

spacing delivery comprises delivering the first message sooner than what would be provided for by the pacing algorithm, but the first message is not delivered immediately.

8. The method of claim 5, further comprising the step of combining two or more of the at least two different messages intended for a recipient into a single message.

9. The method of claim 8, wherein the step of combining messages further includes the step of applying a template to determine how to format the combined messages.

10. The method of claim 5, further comprising the step of discarding a first message of the at least two different messages for one of the intended recipients based on the delivery properties of a message previously sent to the intended recipient, wherein the first of the messages and the message previously sent are different messages as received by the pacing system.

11. The method of claim 5, further comprising the step of notifying one or more of the sources if a message has not been sent to a recipient for more than a specified time period.

12. The method of claim 5, wherein the at least two different messages comprise a recipient'"'"'s address when the at least two different messages are received by the pacing system.

13. The method of claim 5, wherein spacing delivery comprises delivering immediately a first message within the at least two different messages.

14. The method of claim 5, wherein the at least two different messages are e-mail messages.

15. A method for managing messages comprising the steps of:

receiving one or more electronic messages intended for a recipient from one or more sources, wherein the one or more electronic messages comprises a priority, wherein the priority has a value selected from a plurality of levels;

spacing delivery of the one or more electronic messages to the recipient according to a pacing algorithm that considers the levels of priorities of the one or more messages.

16. The method of claim 15, further comprising the step of combining at least two of the one or more electronic messages intended for a recipient into a single message.

17. The method of claim 16, wherein the step of combining electronic messages further includes the step of applying a template to determine how to format the combined messages.

18. The method of claim 15, further comprising the step of discarding a first message of the one or more electronic messages for one of the intended recipients based on the delivery properties of an electronic message previously sent to the intended recipient, wherein the first message and the message previously sent are different messages as received by the pacing system.

19. The method of claim 15, further comprising the step of notifying one or more of the sources if an electronic message has not been sent to a recipient for more than a specified time period.

20. The method of claim 15, wherein:

a first message of the one or more electronic messages includes an expiration date;

the method further comprises determining that the first message should be delivered before the expiration date; and

spacing delivery comprises delivering the first message sooner than what would be provided for by the pacing algorithm, but the first message is not delivered immediately.

21. The method of claim 15, wherein at least two of the one or more electronic messages comprise a recipient'"'"'s address when the one or more electronic messages are received by the pacing system.

22. The method of claim 15, wherein spacing delivery comprises delivering immediately a first message within the one or more electronic messages.

23. A method for managing messages comprising the steps of:

receiving one or more messages intended for a recipient, wherein a first message of the one or more messages has an expiration date;

determining that the first message should be delivered before the expiration date of the first message; and

spacing delivery of the one or more messages to the recipient according to a pacing algorithm, wherein spacing delivery comprises delivering the first message sooner than what would be provided for by the pacing algorithm, but the first message is not delivered immediately.