System and method for supporting multiple call centers

CAFC
  • US 6,744,858 B1
  • Filed: 01/25/2002
  • Issued: 06/01/2004
  • Est. Priority Date: 01/26/2001
  • Status: Active Grant
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First Claim
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1. An emergency services communication system, comprising:

  • a plurality of remote terminals for enabling emergency services operators to receive incoming calls and to dispatch emergency service personnel in response to said incoming calls;

    a wide area network interfaced with each of the plurality of remote terminals;

    a central data manager configured to receive said incoming calls and to route said incoming calls to said plurality of remote terminals over said wide area network;

    wherein each of said incoming calls is associated with Automated Number Information and Automatic Location Information data identifying a communication device from which said incoming call originated and wherein each of said incoming calls is delivered over said Wide Area Network to a particular one of said remote terminals by said central data manager based on said associated Automatic Number Information of said incoming call and wherein said central data manager is located in a centralized secure facility with on-site server capability for analyzing and recording said Automatic Number information and said Automatic Location Information for each of said incoming calls; and

    wherein said centralized secure facility serves a plurality of Public Safety Answering Points, each of which comprise multiple individual members of said plurality of remote terminals.

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