Secure computer support system

  • US 6,754,707 B2
  • Filed: 10/28/1999
  • Issued: 06/22/2004
  • Est. Priority Date: 10/28/1999
  • Status: Expired due to Term
  • ×
    • Pin
First Claim
Patent Images

1. A method to maintain a first computer using a second computer and a central computer, the method comprising:

  • receiving at a central computer a request for maintenance from a first computer, the first computer residing inside of a first secured area behind firewalls, proxy servers or private Internet addresses;

    establishing a persistent connection between the first computer and the central computer;

    the central computer determining for the first computer an appropriate second computer to provide maintenance to the first computer, the second computer residing inside a second secured area behind firewalls, proxy servers or private Internet addresses, and the central computer residing outside the first secured area and residing outside the second secured area;

    in response to initiation by the central computer, opening a secure connection between a second computer and the central computer;

    transferring, in response to the request for maintenance, a request for data from the second computer to the first computer through the central computer; and

    transferring the data from the first computer to the second computer.

View all claims
    ×
    ×

    Thank you for your feedback

    ×
    ×