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Redundant database storage of selected record information for an automated interrogation device

  • US 6,778,647 B1
  • Filed: 10/08/1999
  • Issued: 08/17/2004
  • Est. Priority Date: 11/13/1998
  • Status: Expired due to Term
First Claim
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1. A system for automated handling of call interactions with a plurality of call parties comprising:

  • an automated interrogation device responsive to connection of calls involving said call parties to direct a sequence of interrogation messages to each said call party, said interrogation messages being related to a business interaction with said call party and at least some of said interrogation messages being specific to acquiring interaction-related information to be stored, said automated interrogation device being enabled to recognize responses to said interrogation messages by said call party;

    local memory having stored subset records relating to said plurality of call parties, each of said subset records being dedicated to a particular said call party, said subset records being locally accessible to said automated interrogation device during said calls in which said automated interrogation device is accessed, said local memory being local to said automated interrogation device and being operationally associated with said automated interrogation device to alter said subset records in response to receiving said interaction-related information to be stored; and

    remote memory having stored master records relating to said call parties, each of said master records being dedicated to one of said call parties and having a correspondence to said subset record dedicated to a same said call party, said subset records being subsets of information within said master records, each said subset record being specifically configured to maintain only selected data relating to said call party to which said subset record is dedicated, such that corresponding said subset and master records are distinguishable with respect to capacities of information relevant to said same call party to which said subset and master records are dedicated, said remote memory being remotely located from said automated interrogation device and said local memory, said remote memory being remotely accessible via a communications line for recurringly synchronizing said interaction-related information within said subset records stored at said local memory with information within said master records, said local and remote memories being configured such that, during said synchronizing step, said subset and master records are isolated from said calls involving said call parties.

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