E-mail client with programmable address attributes

• US 6,785,710 B2
• Filed: 06/22/1998
• Issued: 08/31/2004
• Est. Priority Date: 06/22/1998
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Inventors: Kikinis, Dan
• Primary Examiner(s): DAVIS, DAVID DONALD
• Application Number:
  US09/102,741
• Publication Number:
  US 20010044828A1
• Time in Patent Office: 2,262 Days
• Field of Search: 709/206, 709/207, 707/1, 707/10
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

An e-mail processing application executable on a computer station having a video display unit (VDU) searches a received e-mail for one or more words, phrases, and addresses for comparison with stored words, phrases and addresses in a stored table, and upon finding a match in the stored table, inserts one or more of words, phrases, or addresses associated in the stored table with the words, phrases or addresses from the received e-mail in any reply to the received e-mail. In a preferred embodiment a “send to” address in a received e-mail triggers automatically one or both of a particular “from” and “reply to” address in any response to the received e-mail. In an alternative embodiment, a “send to” address in a received e-mail, as a result of a table look-up, automatically prepares and sends a new e-mail identical to the received e-mail except for a new “send to” address retrieved from the stored table. In alternative embodiments the application simply provides variable fields in a reply window for a user to enter variable “from” and “reply to” addresses.

Claims

1. An e-mail application, comprising:

routines for providing an interactive display on a computer video monitor, the interactive display including a window for displaying a received e-mail from a sender and a window wherein a recipient may enter a reply to the sender and initiate sending of the reply;

a parser for extracting a send-to address from the received e-mail; and

a look-up table stored and accessible to the e-mail application, the stored table relating send-to addresses with alternative from addresses to be inserted in the reply;

wherein the application automatically retrieves from the stored table a from address associated with the extracted send-to address, and inserts the retrieved from address in the reply replacing the existing from address, the received from address having a different physical deliverable e-mail address from the replaced from address.

2. The application of claim 1 wherein the stored table also relates words and phrases to one or more of send-to, from, and reply-to addresses, the parser reviews the body of the received e-mail for matching words and phrases to words and phrases in the table, and the application inserts any one of the send-to, from, and reply-to addresses associated with the words and phrases in the stored table in the reply to the received e-mail.

3. The application of claim 2 wherein the stored table stores complete reply messages associated with one or more of the words and phrases or addresses, and wherein the application automatically prepares and sends the reply with the prestored complete reply message and addresses in response to the received e-mail containing the selected words, phrases, or addresses.

4. The application of claim 3 wherein the stored table associates send-to addresses with alternative send-to addresses, the parser retrieves the send-to address of the received e-mail and compares same with addresses in a stored table associated with other send to addresses, and, finding a match, the application forwards the received e-mail automatically to the associated send to address in the stored table, the received send to address from the stored table having a different physical deliverable e-mail address from the send to address retrieved from the received e-mail.

5. The application of claim 4 wherein, finding a match in the stored table with the send-to address extracted from the received e-mail, the application sends a new e-mail to the associated send-to address from the table, inserting the message body of the received e-mail.

6. The application of claim 1 wherein the alternative address from the table is presented to the recipient for entry in the reply.

7. A method for preparing a reply to a received e-mail, comprising the steps of:

(a) reviewing the received e-mail for selected addresses for comparison with alternative addresses in a stored table;

(b) upon finding a match in the stored table, retrieving from the stored table one or more of alternative send-to, reply-to and from addresses associated with, but having a different physical deliverable e-mail address from, the selected addresses from the received e-mails, and inserting the one or more of associated alternative send-to, reply-to and from addresses into the reply to the received e-mail, thereby replacing one or more of the addresses from the received e-mail.

8. The method of claim 7 wherein, in step (a) key words, phrases, or codes in the received e-mail are used for the comparison with key words, phrases, or codes in the stored table, and in step (b) one or both of a reply-to and from addresses from the stored table, associated with the key words, phrases, or codes are inserted into the reply to the received e-mail.

9. A method for processing a received e-mail message, comprising steps of:

(a) retrieving a send-to address from the received e-mail and comparing same to send-to addresses in a locally-stored look-up table; and

(b) upon finding a match for the send-to address in the stored table, forwarding the received e-mail to a new send-to address associated with the received send-to address in the stored table, the new send to address having a different physical deliverable e-mail address from the send to address retrieved from the received e-mail.

10. A method for processing a received e-mail message, comprising the steps of:

(a) retrieving a send-to address from the received e-mail and comparing same to alternative send-to addresses in a locally stored look-up table; and

(b) upon finding a match for the retrieved send-to address in the stored table, preparing a new e-mail having the identical message of the received e-mail and a new alternative send-to address associated in the stored table with the send-to address of the received e-mail, , the new alternative send to address from the stored table having a different physical deliverable e-mail address from the send to address retrieved from the received e-mail, and maintaining the original from and reply-to addresses of the received e-mail, thereby bouncing the received e-mail transparently and automatically to a new recipient.

11. An e-mail handling system, comprising;

a computer station having a video display unit (PC/VDU);

an interactive display on the VDU having windows for displaying a received e-mail and for preparing a reply e-mail to the received e-mail;

e-mail processing routines executable on the computer station, the e-mail processing routines comprising;

a parser for extracting at least the send-to address of the received e-mail; and

a table look-up function for perusing a stored table relating send-to addresses from the received e-mail with from addresses to be inserted in a prepared reply;

wherein the e-mail processing routines retrieve from the stored table a from address, and inserts the retrieved address in the reply, replacing an existing from address in the received e-mail, the retrieved from address having a different physical deliverable e-mail address from the existing from address replaced in the received e-mail.

12. The system of claim 11 wherein the stored table associates first words and phrases and addresses with second words and phrases and addresses, and wherein the parser reviews the received e-mail message for words and phrases and addresses, and, finding a match with the first words and phrases and addresses in the table, inserts any one of the second words and phrases and addresses in the reply to the received e-mail.

16. The system of claim 11 wherein the alternative addresses are presented to the user for selection or entry in a reply.

13. The system of wherein the stored table stores complete reply messages associated with one or more of selected words, phrases, or addresses, and wherein the application automatically prepares and sends the reply with prestored messages and addresses in response to received e-mails containing the selected words, phrases, or addresses.

14. The system of claim 13 wherein the parser retrieves the send-to address of the received e-mail, compares same with addresses in a stored table associated with other send-to addresses, and, upon finding a match, the e-mail processing routines forward the received e-mail automatically to the associated send-to address in the stored table, the associated send to address from the stored table having a different physical deliverable e-mail address from the send to address in the received e-mail.

15. The system of claim 14 wherein, finding a match in the stored table with the send-to address from the received e-mail, the e-mail processing routines send a new e-mail to the associated send-to address from the table, inserting the message of the received e-mail.