Method and system for monitoring service quality in a restaurant
First Claim
1. A monitoring system for supporting management of an establishment, said monitoring system comprising:
- a plurality of detectors placed at each of a plurality of locations for detecting customer service related information and for transmitting said detected customer service related information, wherein one of said plurality of detectors is a patron counter;
a central computer unit having a receiver for receiving said detected customer service related information transmitted by said plurality of detectors; and
a display monitor, coupled to said central computer unit, for displaying said detected customer service related information received by said transceiver to a manager of said establishment on a real-time basis.
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Accused Products
Abstract
A method and system for monitoring service quality in a restaurant are disclosed. Multiple sensor modules are installed at each table of a restaurant for detecting restaurant customer service related information. The detected restaurant customer service related information is transmitted, preferably, over-the-air to a central computer unit having a receiver for receiving the detected restaurant customer service related information transmitted by the sensor modules over-the-air. A display monitor, coupled to the central computer unit, can be utilized to display the detected restaurant customer service related information received by the receiver to a restaurant manager in a real-time basis regardless of whether the restaurant manager is present at the restaurant or at a remote location.
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Citations
23 Claims
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1. A monitoring system for supporting management of an establishment, said monitoring system comprising:
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a plurality of detectors placed at each of a plurality of locations for detecting customer service related information and for transmitting said detected customer service related information, wherein one of said plurality of detectors is a patron counter;
a central computer unit having a receiver for receiving said detected customer service related information transmitted by said plurality of detectors; and
a display monitor, coupled to said central computer unit, for displaying said detected customer service related information received by said transceiver to a manager of said establishment on a real-time basis. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for monitoring service quality of a restaurant, said method comprising the steps of:
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mounting a patron presence detector and a staff presence detector at a table within a restaurant;
detecting a patron present at said table utilizing said patron presence detector;
in response to said detected patron presence, transmitting a patron presence signal to a central computer, wherein said patron presence signal includes a table number of said table;
detecting a staff member present at said table utilizing said staff presence detector;
in response to said detected staff presence, transmitting a staff presence signal to said central computer; and
displaying an indicia representing a time lapse between said patron presence signal and said staff presence signal at said central computer. - View Dependent Claims (13, 14, 15, 16, 17)
mounting a patron counter at said table; and
counting the number of patrons present at said table utilizing said patron counter.
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15. The method of claim 12, wherein said method further includes a step of transmitting patron survey information gathered from a patron survey pad to said central computer.
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16. The method of claim 12, wherein said transmitting step further includes a step of transmitting over-the-air.
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17. The method of claim 12, wherein said transmitting step further includes a step of transmitting via a wire.
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18. A monitoring system for monitoring service quality of a restaurant, said monitoring system comprising:
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means for mounting a patron presence detector and a staff presence detector at a table within a restaurant;
means for detecting a patron present at said table utilizing said patron presence detector;
means for transmitting a patron presence signal to a central computer, in response to said detected patron presence, wherein said patron presence signal includes a table number of said table;
means for detecting a staff present at said table utilizing said staff presence detector;
means for transmitting a staff presence signal to said central computer, in response to said detected staff presence; and
means for displaying an indicia representing a time lapse between said patron presence signal and said staff presence signal at said central computer. - View Dependent Claims (19, 20, 21, 22, 23)
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Specification