Usability evaluation support apparatus

• US 6,829,564 B2
• Filed: 02/10/2003
• Issued: 12/07/2004
• Est. Priority Date: 09/09/2002
• Status: Active Grant

• Current Assignee: Fujifilm Business Innovation Corp. (Fujifilm Holdings Corporation)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: Hirose, Yoshitsugu, Shibuta, Kazuo, Yuzawa, Hideto, Tanaka, Toru, Sakai, Katsura, Ohyama, Tsutomu, Mihira, Toshie
• Primary Examiner(s): Barlow, John
• Assistant Examiner(s): Washburn, Douglas N
• Application Number:
  US10/360,910
• Publication Number:
  US 20040049366A1
• Time in Patent Office: 666 Days
• Field of Search: 73/10.1, 700/1, 700/28, 700/32, 700/51, 700/83, 700/86, 700/89, 700/90, 700/95, 700/108, 700/111, 702/127, 702/179, 702/181, 702/182, 702/183, 702/185, 702/108, 717/124, 717/131
• US Class Current: 702/182
• CPC Class Codes: G06F 11/3438 monitoring of user actions tracking the activity of the user H04L67/535
• CPC Class Codes: G06F 11/3476 Data logging G06F11/14, G06F11/2205 take precedence

Abstract

There is disclosed an apparatus for supporting evaluation of usability of an instrument relative to performing a given task. During performing of the task, a control unit acquires information of an operation log related to an operation performed by a user, and evaluates an effectiveness index associated with achievement of the task, efficiency index associated with efficiency, and satisfaction index associated with subjective satisfaction of the user. The indexes are generated by a statistical calculation using a plurality of measured items, including the operation log information.

Claims

1. A usability evaluation support apparatus for supporting evaluation of usability of an instrument comprising a display unit for displaying information relative to a given task, the apparatus comprising:

means for acquiring an operation log information which is related to an operation performed by a user and which includes at least one item of operation log data measured during performance of the task;

index evaluation means for generating at least one effectiveness index, efficiency index, and satisfaction index related to achieving a target of the task,

wherein the index evaluation means evaluates and generates the effectiveness, efficiency, and satisfaction indexes by a statistical calculation using at least one data item included in at least one of a plurality of measurement items including the operation log information.

2. The usability evaluation support apparatus according to claim 1, further comprising:

means for acquiring at least one item of biometric data measured while the user performs the task,

wherein the index evaluation means evaluates the effectiveness, efficiency, and satisfaction indexes by a statistical calculation using at least one data item included in at least one of a plurality of measurement items including the operation log information and the biometric data.

3. The usability evaluation support apparatus according to claim 1, further comprising:

means for generating an effectiveness evaluation result, an efficiency evaluation result, and a satisfaction evaluation result based on at least one effectiveness index, at least one efficiency index, and at least one satisfaction index generated by the index evaluation means by a predetermined statistical calculation.

4. The usability evaluation support apparatus according to claim 1, wherein the statistical calculation in evaluating the effectiveness, efficiency, and satisfaction indexes in the index evaluation means may be varied.

5. The usability evaluation support apparatus according to claim 1, further comprising:

means for generating each of an effectiveness evaluation result, efficiency evaluation result, and satisfaction evaluation result based on at least one effectiveness index, efficiency index, and satisfaction index generated by the index evaluation means by a predetermined statistical calculation,

wherein the statistical calculation for generating the effectiveness, efficiency, and satisfaction evaluation results may be varied.

6. A method for supporting evaluation of usability of an instrument comprising a display unit for displaying information for achieving a given task, the method comprising:

a step of acquiring information of an operation log information which is related to an operation performed by a user and which includes at least one item of operation log information measured during performance of the task; and

an index evaluation step of generating at least an effectiveness index related to accuracy and completeness in achieving a target task, an efficiency index related to a resource consumed in association with the accuracy and completeness in achieving the target task, and a satisfaction index related to satisfaction of a user achieving the target task,

wherein the index evaluation step comprises the step of evaluating and generating the effectiveness, efficiency, and satisfaction indexes by a statistical calculation using at least one data item included in at least one of a plurality of measurement items including the operation log information.

7. The usability evaluation support method according to claim 6, further comprising a step of performing a predetermined statistical calculation to generate each of an effectiveness evaluation result, an efficiency evaluation result, and a satisfaction evaluation result based on at least one effectiveness index, efficiency index, and satisfaction index generated by the index evaluation step.

8. A program which supports evaluation of usability in achieving a given task with respect to an instrument including a display unit for displaying information and which causes a computer to perform:

a procedure of acquiring information of an operation log information related to an operation performed by a user and including at least one item data of the operation log information measured during performance of the task; and

an index evaluation procedure of generating at least one effectiveness index related to accuracy and completeness in achieving a target task, efficiency index related to a resource consumed in association with the accuracy and completeness in achieving the target task, and satisfaction index related to satisfaction of a user achieving the target task,

wherein the index evaluation procedure comprises a step of performing a statistical calculation in order to evaluate and generate the effectiveness, efficiency, and satisfaction indexes, using at least one item of data included in at least one of a plurality of measurement items including the operation log information.

9. The usability evaluation support program according to claim 8 wherein the program additionally causes the computer to execute a procedure of generating an effectiveness evaluation result, an efficiency evaluation result, and a satisfaction evaluation result based on at least one effectiveness index, at least one efficiency index, and at least one satisfaction index generated by the index evaluation procedure using a predetermined statistical calculation.