Proactive maintenance application
First Claim
1. A method for proactively maintaining a telephone system local loop, the method comprising:
- acquiring at least one type of information selected from the group consisting of information from a Dynamic Network Analyzer, information from a Loop Facilities and Control System, and information from a Loop Engineering Information System;
storing the acquired information;
combining the stored information;
predicting proactive maintenance based upon the combined information;
receiving a pending service order information;
merging the pending service order information into the predicted proactive maintenance;
generating work order information describing the predicted proactive maintenance and the merged pending service order information; and
dispatching the work order information to a field technician;
wherein the technician automatically and remotely updates the work order information with completed service order information.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from the group consisting of information from a Dynamic Network Analyzer and information from a Loop Facilities and Control System. This information is stored in memory, and the stored information is combined. This method may also include predicting proactive maintenance based upon the combined information. Another embodiment includes communicating with a communications network and acquiring at least one type of information selected from the group consisting of customer information associated with copper line pairs and service information associated with copper line pairs. The acquired information is stored in memory and combined to predict proactive maintenance of the telephone system local loop. Still another embodiment describes a system including software modules communicating with a communications network. A Dynamic Network Analyzer module communicates with the communications network and acquires Dynamic Network Analyzer information. A Loop Facilities and Control System module communicates with the communications network and acquires Loop Facilities and Control System information. A database interfaces with the Dynamic Network Analyzer module and with the Loop Facilities and Control System module, with the database storing the Dynamic Network Analyzer information and the Loop Facilities and Control System information. A processor is also included, and the processor is capable of processing information stored in the database and of generating proactive maintenance.
54 Citations
17 Claims
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1. A method for proactively maintaining a telephone system local loop, the method comprising:
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acquiring at least one type of information selected from the group consisting of information from a Dynamic Network Analyzer, information from a Loop Facilities and Control System, and information from a Loop Engineering Information System;
storing the acquired information;
combining the stored information;
predicting proactive maintenance based upon the combined information;
receiving a pending service order information;
merging the pending service order information into the predicted proactive maintenance;
generating work order information describing the predicted proactive maintenance and the merged pending service order information; and
dispatching the work order information to a field technician;
wherein the technician automatically and remotely updates the work order information with completed service order information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for proactively maintaining a telephone system local loop, the method comprising:
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communicating with a communications network and acquiring at least one of customer information associated with copper line pairs, service information associated with the copper line pairs, and information associated with cross-connects;
storing the acquired information;
combining the stored information;
predicting proactive maintenance based upon the combined information;
receiving a pending service order information;
merging the pending service order information into the predicted proactive maintenance;
generating work order information describing the predicted proactive maintenance and the merged pending service order information; and
dispatching the work order information to a field technician;
wherein the technician automatically and remotely updates the work order information with completed service order information. - View Dependent Claims (11, 12)
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13. A system for predicting proactive maintenance of a telephone system local loop, the system comprising:
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a Dynamic Network Analyzer module communicating with a communications network and acquiring Dynamic Network Analyzer information;
a Loop Facilities and Control System module communicating with the communications network and acquiring Loop Facilities and Control System information;
a Loop Engineering Information System module communicating with the communications network and acquiring loop engineering information;
a database stored in memory, the database storing the acquired information; and
a processor capable of processing information stored in the database and of generating proactive maintenance, the processor further merging a pending service order information into the generated proactive maintenance;
wherein work order information describing the proactive maintenance and the merged pending service order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information. - View Dependent Claims (14)
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15. A computer program product for proactively maintaining a telephone system, comprising:
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a computer-readable medium; and
a Dynamic Network Analyzer module stored on the medium, the Dynamic Network Analyzer module coupled to a Dynamic Network Analyzer over a communications network, the Dynamic Network Analyzer module acquiring information concerning the Dynamic Network Analyzer, wherein the acquired information is used to predict proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information; and
wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.
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16. A computer program product for proactively maintaining a telephone system, comprising:
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a computer-readable medium; and
a Loop Facilities and Control System module stored on the medium, the Loop Facilities and Control System module coupled to a Loop Facilities and Control System over a communications network, the Loop Facilities and Control System module acquiring information concerning the Loop Facilities and Control System, wherein the acquired information is used to predict a proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information; and
wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.
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17. A computer program product for proactively maintaining a telephone system, comprising:
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a computer-readable medium; and
a Loop Engineering Information System module stored on the medium, the Loop Engineering Information System module coupled to a Loop Engineering Information System over a communications network, the Loop Engineering Information System module acquiring information concerning the Loop Engineering Information System, wherein the acquired information is used to predict a proactive maintenance, and the predicted proactive maintenance is merged with a pending service order information to generate work order information describing the predicted proactive maintenance and the merged pending service order information; and
wherein the work order information is dispatched to a field technician, and the technician automatically and remotely updates the work order information with completed service order information.
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Specification