System and method for the creation and automatic deployment of personalized, dynamic and interactive inbound and outbound voice services, with real-time interactive voice database queries

• US 6,885,734 B1
• Filed: 09/13/2000
• Issued: 04/26/2005
• Est. Priority Date: 09/13/1999
• Status: Expired due to Term

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Zirngibl, Michael, Patnaik, Anurag, Maass, Bodo, Eberle, Hannes, Santa Ana, Alberto, Leon, Christopher S.
• Primary Examiner(s): Hoosain, Allan
• Assistant Examiner(s): Gauthier, Gerald
• Application Number:
  US09/661,191
• Time in Patent Office: 1,686 Days
• Field of Search: 379/88.1, 379/88.13, 379/225, 379/67.1, 379/88.01, 379/88.18, 379/88.03, 379/88.05, 707/102, 705/5
• US Class Current: 379/88.01
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/355 Interactive dialogue design tools, features or methods
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML
• CPC Class Codes: Y10S 707/99943 Generating database or data structure, e.g. via user interface

Abstract

The interactive delivery of voice serve messages communicating financial, personal or other news telecasts can be accessed at a subscriber'"'"'s convenience on an inbound telephone, network enabled or other call. A voice service bureau may generate voice messages for individual subscribers according to their natural language queries. For instance, a subscriber may inquire “What was the closing Dow today” and the system converts the request to digital form, discriminates search terms, interrogates a database and annunciates to the call “The closing Dow was 11,000 today”. Responses to those or other inquiries may be delivered in real time or substantially real time.

Claims

1. A system for interactively delivering voice service output information to a voice service subscriber, comprising:

a subscription interface for enabling a user to subscribe to at least one voice service and specify personal preferences for the content and presentation of voice service output information to be presented to the user during a voice service session;

a call server, capable of both receiving an inbound communication from a subscriber to commence a voice service session, and initiating an outbound communication to the subscriber to commence a voice service session when one or more predetermined conditions have been satisfied;

an input module, the input module sensing a voice input from the subscriber, during the voice service session, in response to voice service output information presented to the subscriber from at least one active voice page personalized for the subscriber, wherein the voice input comprises a request for a query to be executed against an on-line analytical processing (OLAP) system; and

a content delivery module, communicating with the input module, the content delivery module delivering results of the query to the subscriber according to the voice input at least in substantially real time.

2. The system of claim 1, wherein the input module comprises an analog to digital converter which converts the voice input to digital voice data.

3. The system of claim 1, wherein the inbound communication comprises at least one of a telephone call over the public switched telephone network and a voice enabled network connection.

4. The system of claim 2, further comprising a discriminator module, the discriminator module communicating with the input module and the content delivery module and identifying the digital voice data as at least one of a query formulation and a plurality of predetermined commands.

5. The system of claim 1, wherein the at least one active voice page governs interaction between the subscriber and the call server during the voice service session.

6. The system of claim 1, wherein the one or more predetermined conditions, for initiating an outbound communication to the subscriber, comprise a scheduled event.

7. The system of claim 1, wherein the one or more predetermined conditions, for initiating an outbound communication to the subscriber, comprise a trigger event.

8. The system of claim 1, wherein the at least one active voice page includes menu options personalized for the subscriber.