System and method for generating voice pages with included audio files for use in a voice page delivery system

• US 6,895,084 B1
• Filed: 09/14/2001
• Issued: 05/17/2005
• Est. Priority Date: 08/24/1999
• Status: Expired due to Term

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Microstrategy Incorporated
• Inventors: Patnaik, Anurag, Saylor, Michael J., Brown, Steven R., Lindsey, Benjamin M., Mahowald, Josh, Garr, David A., Trundle, Steven S, Zirngibl, Michael X., Inanoglu, Zeynap
• Primary Examiner(s): WEAVER, SCOTT LOUIS
• Application Number:
  US09/952,015
• Time in Patent Office: 1,341 Days
• Field of Search: 379/67.1, 379/88.11, 379/88.13, 379/88.14, 379/88.16, 379/88.17, 379/88.18, 379/88.22, 707/1, 707/10, 709/218, 709/219
• US Class Current: 379/88.22
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 15/56 for VoIP communications
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2215/202 VoIP; Packet switched telephony
• CPC Class Codes: H04M 3/4938 comprising a voice browser which renders and interprets, e.g. VoiceXML

Abstract

A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber. A content provider selects a voice page into which the audio file is to be incorporated, selects the audio file and the content provider system then transfers the audio file to a voice page server system which generates a voice page with the audio file included using XML-based tags designated for audio files. The audio files are uploaded from a number of user devices including a telephony device, a web-based system and a PDA.

Claims

1. A content creation system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber, the content creation system comprising:

a voice page selection module that enables a content provider to select a voice page in which an audio file is to be included, the audio file comprising audio content that is audibly delivered to the subscriber with the voice page;

an audio file selection module that enables the content provider to select an audio file to be included in the selected voice page; and

an audio file transfer module that transfers the selected audio file from the content creation system to a voice page server system for inclusion in the selected voice page by a voice page generation module at the voice page server system, the voice page generation module serving to generate a voice page with the audio file included.

2. The content creation system of claim 1 wherein the voice page generation module comprises a play module that enables the content provider to play the audio file to determine how it sounds.

3. The content creation system of claim 1 wherein the audio file is incorporated as content in a memo type of voice page.

4. The content creation system of claim 1 wherein the audio file is incorporated as a message associated with a link.

5. The content creation system of claim 1 wherein the audio file is incorporated as a message to be played upon selection of an option to a link.

6. The content creation system of claim 1 wherein the audio file is incorporated as a question in a voice page.

7. The content creation system of claim 1 wherein the sound file is received in a predetermined format.

8. The content creation system of claim 1 wherein the sound file is received in a first format and converted to a predetermined format prior to inclusion in a voice page.

9. A content creation system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice Page server system delivers the voice page audibly to the subscriber, the content creation system comprising:

a voice pare selection module that enables a content provider to select a voice page in which an audio file is to be included;

an audio file selection module that enables the content provider to select an audio file to be included in the selected voice page; and

an audio file transfer module that transfers the selected audio file from the content creation system to a voice page server system for inclusion in the selected voice page by a voice page generation module at the voice page server system, the voice page generation module serving to generate a voice page with the audio file included;

wherein the voice page generation module generates an XML-based voice page from inputs received; and

wherein the audio file is incorporated with tags designated for audio output.

10. A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber, the content provider system comprising:

voice page selection means for enabling a content provider to select a voice page in which an audio file is to be include the audio file comprising audio content that is audibly delivered to the subscriber with the voice page;

audio file selection means for enabling the content provider to select an audio file to be included in the selected voice page; and

audio file transfer means for transferring the selected audio file from the content provider system to a voice page server system for inclusion in the selected voice page by a voice page generation module at the voice page server system.

11. The content provider system of claim 10 wherein the voice page generation module comprises a play module that enables the content provider to play the audio file to determine how it sounds.

12. The content provider system of claim 10 wherein the audio file is incorporated as content in a memo type of voice page.

13. The content provider system of claim 10 wherein the audio file is incorporated as a message associated with a link.

14. The content provider system of claim 10 wherein the audio file is incorporated as a message to be played upon selection of an option to a link.

15. The content provider system of claim 10 wherein the audio file is incorporated as a question in a voice page.

16. The content provider system of claim 10 wherein the sound file is transferred in a predetermined format.

17. The content provider system of claim 10 wherein the sound file is transferred in a first format different from a predetermined format;

and wherein the voice page server system converts the sound file to the predetermined format.

18. The content provider system of claim 10 wherein the content provider system comprises a telephony device.

19. The content provider system of claim 10 wherein the content provider system comprises a web-based system.

20. The content provider system of claim 10 wherein the content provider system comprises a PDA system.

21. A content provider system for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber, the content provider system comprising:

voice page selection means for enabling a content provider to select a voice page in which an audio file is to be included;

audio file selection means for enabling the content provider to select an audio file to be included in the selected voice page; and

audio file transfer means for transferring the selected audio file from the content provider system to a voice page server system for inclusion in the selected voice Page by a voice page generation module at the voice page server system

wherein the voice page generation module generates an XML-based voice page from inputs received; and

wherein the audio file is incorporated with tags designated for audio output.

22. A method for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber, the method comprising the steps of:

enabling a content provider to select a voice page in which an audio file is to be included, the audio file comprising audio content that is audibly delivered to the subscriber with the voice page;

enabling the content provider to select an audio file to be included in the selected voice page; and

transferring the selected audio file from the content provider system to a voice page server system for inclusion in the selected voice page by a voice page generation module at the voice page server system.

23. The method of claim 22 further comprising the step of playing the audio sound file to determine how it sounds.

24. The method of claim 22 wherein the audio file is incorporated as content in a memo type of voice page.

25. The method of claim 22 wherein the audio file is incorporated as a message associated with a link.

26. The method of claim 22 wherein the audio file is incorporated as a message to be played upon selection of an option to a link.

27. The method of claim 22 wherein the audio file is incorporated as a question in a voice page.

28. The method of claim 22 wherein the sound file is transferred in a predetermined format.

29. The method of claim 22 wherein the sound file is transferred in a first format different from a predetermined format;

and

wherein the voice page server system converts the sound file to the predetermined format.

30. A method for enabling content providers to create voice pages with audio files included for use in a network for voice page delivery through which subscribers request a voice page and a voice page server system delivers the voice page audibly to the subscriber, the method comprising the steps of:

enabling a content provider to select a voice page in which an audio file is to be included;

enabling the content provider to select an audio file to be included in the selected voice page;

transferring the selected audio file from the content provider system to a voice page server system for inclusion in the selected voice page by a voice page generation module at the voice page server system; and

generating an XML-based voice page from inputs received; and

incorporating the audio file with tags designated for audio output.