Network and method for providing a name and number delivery telecommunications services with automatic speech recognition capability
First Claim
1. A network for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising:
- a switch in communication with a telecommunications device associated with the telecommunications user for detecting a first trigger specific to the first service in response to a first communication from the telecommunications device, for routing the first communication to an operator services system in response to detection of the first trigger, and for detecting a second trigger specific to the second service in response to a second communication from the telecommunications device; and
an intelligent resource server in communication with the switch for receiving via the switch the first communication from the operator services system with a message including information regarding a party requested by the telecommunications user from the operator services system, for playing an audible message for the telecommunications user in response to receiving the first communication, the audible message containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords, and wherein the intelligent resource server is also for receiving the second communication from the telecommunications device via the switch, for playing a second audible message for the telecommunications user in response to receiving the second communication, the second message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user.
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Accused Products
Abstract
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device associated with the telecommunications user for detecting a trigger specific to the service in response to a communication from the telecommunications device and for routing the communication to an operator services system in response to detection of the trigger, and an intelligent resource server in communication with the switch for receiving via the switch the communication from the operator services system with a message including information regarding a party requested by the telecommunication user from the operator services system, for playing an audible message for the telecommunications user in response to receiving the communication, the audible message containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message.
99 Citations
28 Claims
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1. A network for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for detecting a first trigger specific to the first service in response to a first communication from the telecommunications device, for routing the first communication to an operator services system in response to detection of the first trigger, and for detecting a second trigger specific to the second service in response to a second communication from the telecommunications device; and
an intelligent resource server in communication with the switch for receiving via the switch the first communication from the operator services system with a message including information regarding a party requested by the telecommunications user from the operator services system, for playing an audible message for the telecommunications user in response to receiving the first communication, the audible message containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party, and for automatically recognizing a predetermined keyword spoken by the telecommunications user in response to the audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords, and wherein the intelligent resource server is also for receiving the second communication from the telecommunications device via the switch, for playing a second audible message for the telecommunications user in response to receiving the second communication, the second message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A network for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising:
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a switch in communication with a telecommunications device associated with the telecommunications user for detecting a first trigger specific to the first service in response to a first communication from the telecommunications device, for routing the first communication to an operator services system in response to detection of the first trigger, and for detecting a second trigger specific to the second service in response to a second communication from the telecommunication device;
a call processing module in communication with the switch for receiving via the switch the first communication from the operator services system with a message including information regarding a party requested by the telecommunications user from the operator services system, and for receiving the second communication from the telecommunications device via the switch;
an enunciation module in communication with the call processing module for playing a first audible message for the telecommunications user in response to receiving the first communication, the first audible message containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party, and for playing a second audible message for the telecommunications user in response to receiving the second communication, the second message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user; and
an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. An intelligent resource server for providing first and second telecommunications services with automatic speech recognition for a telecommunications user, comprising:
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a call processing module for receiving via a switch in communication with a telecommunications device associated with the telecommunications user a first communication from an operator services system with a message including information regarding a party about whom the telecommunications user requested information from the operator services system;
an enunciation module in communication with the call processing module for playing first audible message for the telecommunications user in response to receiving the first communication, the first audible message containing the information regarding the party, prompting the telecommunications user to place an outgoing communication to the party, and playing a second audible message for the telecommunications user in response to receiving a second communication the second message prompting the telecommunications user to modify a call forwarding profile associated with the telecommunications user; and
an automatic speech recognition module in communication with the switch for recognizing a predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords. - View Dependent Claims (17, 18, 19)
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20. A method for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising:
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detecting a first communication from the telecommunications user;
detecting a second communication from the telecommunications user;
providing information requested by the telecommunications user regarding a party upon detection of the communication;
playing first audible message for the telecommunications user containing the information regarding the party and prompting the telecommunications user to place an outgoing communication to the party;
playing a second audible message for the telecommunications user in response to detection of the second communication prompting the telecommunications user to modify a call forwarding profile of the telecommunications user; and
recognizing a predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords. - View Dependent Claims (21, 22, 23)
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24. A network for providing first and second telecommunications services with automatic speech recognition to a telecommunications user, comprising:
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means for detecting a first communication from the telecommunications user;
means for detecting a second communication from the telecommunications user;
means for playing an audible message for the telecommunications user containing information regarding a party and prompting the telecommunications user to place an outgoing communication to the party;
means for playing a second audible message for the telecommunications user in response to detection of the second communication prompting the telecommunications user to modify a call forwarding profile of the telecommunications user; and
means for recognizing a predetermined keyword spoken by the telecommunications user in response to the first audible message by digitizing the telecommunications user'"'"'s response and comparing the digitized response to a set of coded waveforms corresponding to predetermined keywords. - View Dependent Claims (25, 26, 27, 28)
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Specification