Methods and systems for proactive on-line communications

  • US 6,912,563 B1
  • Filed: 12/19/2000
  • Issued: 06/28/2005
  • Est. Priority Date: 12/19/2000
  • Status: Active Grant
First Claim
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1. A method for facilitating on-line communications between an operator of a website and a visitor to the website, the website having operator contact-enabled web pages, and the method comprising the steps of:

  • maintaining a visitor list of visitors currently accessing operator contact-enabled web pages, the operator contact-enabled web pages comprising an enabling applet that facilitates active communication between an operator and at least one of the visitors;

    maintaining information about at least one of the visitors in the visitor list by recording information about the visitor;

    transmitting information from a server to a visitor in the list of visitors; and

    receiving information from the visitor in response to the transmitted information.

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